Organizational Culture Change Survey Tool

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Organizational Culture Change Survey Tool Plan
of Action Workbook

• February 7, 2006

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Objectives

• Explain the process for staff access and
  completion of the on-line Culture Change Survey
• Review the Culture Change Plan of Action tools
  resources
• Discuss the timeline and next steps for Culture
  Change Initiative

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Culture Change Survey Tool

• Survey Dimensions.
• How agency leads care quality
• How people at agency work together
• Agencys approach to delivering safe, quality care

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Culture Change Survey Tool

• Purpose
• Information gathering to analyze support your
  quality improvement efforts for organizational
  culture change

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Culture Change Survey Tool

• Administered at two specific time points to
  determine baseline re-measurement information
• Baseline
• Survey tool available to complete from 02/01/06
  03/31/06
• Re-measurement
• 01/07 02/07

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Culture Change Survey Tool

• Survey tool consists of eight questions
• At least 6 staff members within your organization
  will need to complete the survey tool
• Estimated time for completion 10-15 minutes
• Provided in electronic format by accessing
  Internet at following URL
• http//www.ipro.org/survey-culture

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Culture Change Survey Tool

• IPRO will aggregate individual agency data into
  two reports for each agency
• Statistical Summary Report
• Response Summary Report

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Plan of Action Development

• Culture Change Plan of Action is required to
  identify and plan focus on one area of
  organizational culture change improvement

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Plan of Action Development

• Plan of Action Domains
• Guiding Model for Quality Improvement
• Leadership Demonstration of Commitment to Quality
• Team Approach to Care
• Communication
• Patient Centered Care
• Care Coordination
• Other

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Culture Change Initiative Timeline

• Survey tool available to complete from 02/01/06
  03/31/06
• IPRO will aggregate results of individual agency
  survey results and share with each agency by
  04/14/06
• Once survey results received agency should begin
  developing Culture Change Plan of Action
• Culture Change Plan of Action should be submitted
  to IPRO for review by 06/16/06

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Culture Change Initiative Timeline

• Agency staff will complete same Culture Change
  Survey Tool between 01/01/07 02/28/07
• Re-measurement results will be shared with each
  agency individually by 03/09/07
• Revised / updated Culture Change Plan of Action
  due to IPRO by 04/20/07

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Project Support Collaboration

• Culture Change Plan of Action Resource Guide
• IPRO Home Health Project Team
• Shared Learning Activities
• Statewide SIPG
• National SIPG

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Be inspired.

• Be courageous enough to survey your staff and
  learn your results
• Be willing to take constructive criticism that
  will improve care and staff satisfaction
• Form a trusting, functional team
• Use a team approach to care plans, improving
  quality outcomes
• Utilize the power of many ideas, vs. the power of
  one
• Northeast Health Care Quality Foundation

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Contact Information

• Sara Butterfield , RN, BSN, CPHQ, CCM / Project
  Director
• Phone [phone] ext. 104
• Email sbutterfield_at_nyqio.sdps.org
• Christine Stegel RN, MS, CPHQ / Performance
  Improvement Coordinator
• Phone [phone] ext. 113
• Email cstegel_at_nyqio.sdps.org
• Susan Hollander MPH, CPHQ / Assistant Director
• Phone [phone] ext. 241
• Email shollander_at_nyqio.sdps.org

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Questions Feedback Recommendatio
ns