Computer Problem Report Form

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Computer Problem Report Form

• 1. Describe your Problem
• __________________________________________________
  __________________
• 2. Now, describe the problem accurately
• __________________________________________________
  __________________

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Computer Problem Report Form

• 3. Speculate wildly about the cause of the
  problem__________________________________________
  ___________________
• 4. Problem severity
• - A. Minor
• - B. Minor
• - C. Minor
• - D. Trivial

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Computer Problem Report Form

• 5. Nature of the Problem
• - A. Locked Up
• - B. Frozen
• - C. Hung
• - D. Strange Smell

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Computer Problem Report Form

• 6. Is your computer plugged in? YES___
• NO___
• 7. Is it turned on? YES ____ NO____
• 8. Have you tried to fix it yourself?
• YES ___ NO ____
• 9. Have you made it worse? YES____

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Computer Problem Report Form

• 10. Have you had a friend who knows a lot
  about computers try to fix it for you?
• YES___ NO ____
• 11. Did it make it worse? YES____
• 12. Did you read the manual?
• YES___ NO___

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Computer Problem Report Form

• 13. Are you sure youve read the manual?
• MAYBE____ NO___
• 14. Are you absolutely sure youve read the
  manual? NO___
• 15. IF you read the manual, do you think you
  understood it? YES___ NO___

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Computer Problem Report Form

• 16. If yes then explain why you cant fix the
  problem yourself.
• __________________________________________________
  __________________
• 17. What were you doing at with your computer at
  the time the problem occurred?____________________
  ________________________________________

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Computer Problem Report Form

• 18. If you answered nothing then please explain
  why you were logged in?
• __________________________________________________
  __________________
• 19. Are you sure you arent imagining the
  problem? YES___ NO___
• 20. Does the clock on your VCR blink 1200?
  Yes____

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Computer Problem Report Form

• 21. Do you have any electronic products that
  work? YES____ NO___
• 22. Have you given the machine a good whack on
  the top? YES____
• 23. Is it on fire? NOT YET___