HR Systems for TQM

1
HR Systems for TQM

• Measurement Project
• By
• Porntip Riansuwan
• Chih-Tsung Huang

2
Outline Presentation

• Introduction
• Why TQM is important?
• Case background
• HR intervention for TQM
• How to measure?
• Cost Benefits
• Conclusion

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Why is TQM important?

• Industrial characteristics
• Customer Satisfaction
• External customer
• What make customers satisfied about product
• Customer preference changes over time
• People-based management
• Know what and how to do the work
• Encourage to take responsibility for quality of
  work
• Team work
• Provide opportunity to work together to achieve
  quality improvement

4
Why is TQM important?

• Core competency
• Management by Fact
• Knowing the current quality standards of the
  product or service in customers hands
• Continuous process improvement establish
  customer requirement, measure requirement and
  success
• Cost reduction
• Improving work process and operating process.

5
Case Background

• HR professional interview
• Tim Ridley, HR Manager
• Studied organization
• General Mills Corp., Bakersfield, CA
• HR system in General Mills.

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QRO Mission

• Provide global leadership in consumer and product
  safety, product quality, regulatory, and
  technical excellence.

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HR interventions for TQM

• Integrated HR computer-based system
• Online HR system
• Performance Appraisal
• Feedback
• Motivation
• Productivity
• Managerial reassignment
• Digitalized employee profiles
• Qualified employees
• Right people at the right position
• Cross-training
• New employee orientation
• General Mills Institution (online)
• Career Planning
• Individual Development Program (IDP)
• Individual critical path (career path)

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Process Map for Career Planning (IDP)
QRO
Employee
9
ExampleJob Requirement
10
Example-Career Critical Path
Quality Engineer
11
Example-IDP Form
12
ExampleOnline Training Program
13
Example Management Review
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Cost and Benefit

• Cost
• HR computer system
• Hardware
• Software
• Training
• Employee Training cost
• Physical training
• Online training
• Labor cost (HR)
• HR professional
• MIS professional

• Benefits
• Improve skills, knowledge, abilities
• Qualified employees
• Employee moral
• High retention rate

15
Conclusions

• Challenges
• Diversity vs. Similarity
• Complexity of training program
• Complexity of reassignment process

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Questions???