MRDD Integrated Quality Management Functions Monitoring Community Services

1
MRDD Integrated Quality Management Functions
Monitoring Community Services
2
Quality Management Functions

• Standardized processes designed to monitor and
  improve services for the areas of
• Health
• Environment/Safety
• Consumer Rights
• Services/Staff
• Money

3
Quality Management Functions by Title

• Service Monitoring
• Health Identification Planning System (HIPS)
• Death Review
• Event Response System
• Fiscal Review
• Personal Plan Review
• Complaint Response

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Service Monitoring

• Service Coordinators are employed by the
  Divisions Regional Centers and by County Boards
  that provide service coordination.
• Service Coordinators monitor for effective and
  efficient provision of services and supports that
  enable the individual to achieve his or her basic
  needs and personal goals.
• Areas monitored individuals health,
  environment/safety, rights, services/staff, and
  money.

5
MRDD Licensure Process

• Provider submits application
• Application assigned to surveyor who sees the
  whole process through granting of license or
  certification
• Survey scheduled all routine surveys are
  pre-scheduled
• Rules for licensure require provider to cooperate
  with announced and unannounced surveys
• Survey conducted using a variety of methods
• Interactions with consumers
• Consumer record reviews
• Interaction with staff
• Personnel file reviews
• Observation
• Information analyzed and report written
• Compliance determined
• If deficiencies cited, a Plan of Correction (POC)
  is requested