Transforming Aster Property Management

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Transforming Aster Property Management

• Michael Reece Director
• Aster Property Management
• Julian Paine - Corporate Projects Manager
• Aster Group

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Aster Property Management (APM)

• Undertakes the Groups commercial activities
• Repairs and maintenance
• Estate services
• Market rented portfolio
• Created in 2005 as part of formation of Aster
  Group
• Provides responsive/planned maintenance estates
  services to Ridgeway, Sarsen Testway
• Provides planned maintenance service to Mendip
• Some external contracts

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2007 a year of major investment

• Significant cultural differences eg employment
  contracts
• Poor financial performance became apparent once
  separated from HA
• Need to improve operating and management
  practices
• Need to bring Andover Devizes operations
  together
• Many issues were interlinked

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Rising Stars Project

• 6 projects
• Getting the right organisational structure, terms
  conditions and culture
• Significant investment to improve IT and how
  repairs are organised (Optitime Cognito)
• Improved purchasing of materials
• Better use of the Rocc repairs system
• Improved management of APMs fleet
• Simplifying how APM charges Sarsen Testway

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What have we learnt?

• Incremental vs big bang change
• Board and Executive level sponsorship
  intra-Group support is essential Project Board
• Dedicated project management resources
• Delivering a service whilst undergoing major
  change is difficult
• Communicate as much as possible
• Manage expectations
• Use available expertise
• Momentum is critical

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• Thank you
• Any questions?