The Work Environment

1
The Work Environment

• Chapter 1

2
Your Goals

• Describe the changing work environment
• Identify the role and responsibilities of the
  administrative professional
• Determine 21st Century traits for the
  administrative professional
• Develop a Professional Growth Plan
• Develop critical-thinking skills

3
The Information Age Workplace

• Technology continues to drive significant
  changes in the workplace today. Besides
  technological changes, the following directions
  are changing the 21st century workplace.
• Diverse Labor Force
• Gender Roles in the Workplace
• Increased Education
• A Changing Work Environment

4
A Diverse Labor Force

• Women in the Workforce
• Senior Workers
• Cultural Diversity
• Multiculturalism--relating to or including
  several cultures

5
Gender Roles in the Workplace

• Women are assuming positions of greater authority
  and responsibility.
• Positions traditionally filled by men are
  becoming more open to women.
• Challenge To avoid stereotyping workplace roles
  and to focus on understanding and accepting
  differences.

6
Education in the Workplace

• Because of our ever-increasing technological
  world, the level of education is higher than in
  the past.
• Education is essential in getting a job.
• Ongoing education is a must to keep a job.
• Informal education via seminars, conferences, and
  memberships in professional organizations support
  lifelong learning.

7
A Changing Work Environment

• Globalization of the Economy
• Merger Mania
• Quality Focus
• Dr. W. Edwards Deming, American statistician
• Total Quality Management (TQM)
• Continuous Quality Management (CQM)
• Principles for American Management pg. 12

8
A Changing Work Environment
continued

• Downsizing
• Outsourcing
• Telework
• The Workweek

9
Administrative Professionals Role and
Responsibilities

10
The Shifting Role

• Emerging job titles beyond the traditional
  titles of secretary and receptionist include
  administration assistant, executive assistant,
  marketing assistant, human resources assistant,
  office manager, etc.
• What are some of the duties reflected in these
  new job titles?
• Review page 15

11
21st Century Success Skills
Interpersonal Skills
12
21st Century Success Skills
13
21st Century Success Skills (cont.)
14
Success Qualities

• Openness to Change
• Dependability
• Confidentiality
• Integrity/Honesty
• Initiative/Motivation
• Flexibility/Adaptability

15
A Professional Image

• Positive Personal Appearance
• Dress in appropriate business attire
• Well Groomed
• hairstyle, personal hygiene, appropriate jewelry,
  physical condition, good posture, and proper
  eating habits

16
Professional Growth

• Attend College/University Classes
• Attend Seminars and Workshops
• Read Business Periodicals
• Participate in Professional Organizations
• IAAP (International Association of Administrative
  Professionals) CPS and CAP Certification
• NALS (National Association of Legal Secretaries)
• AAMT (American Association for Medical
  Transcription)

17
Company Scene

• You work as an executive assistant for AmeriAsian
  Airlines.
• You report directly to Martin Albertson, Vice
  President of Corporate Marketing and
  Communications in Grand Rapids.
• U.S Hub Office Grand Rapids, Michigan
• China Hub Office Beijing, China
• Page 24 defines your job duties.
• Two Assistants Juan Mercado and Luyin Wu

18
Conclusion

• Just as our world is changing dramatically, so is
  the workplace and workforce.
• To survive and thrive in the 21st Century
  workplace, we must acquire the skills, knowledge,
  and qualities that will allow us to become a
  valued part of the organization.
• Life-long learning is required to be successful
  in the workplace.