CIC Estimating Committee

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CIC Estimating Committee

• Anchorage, Alaska
• October 3-4, 2001

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Industry Question(To data providers and OEMs)

• Urethane Installed Glass
• How are glass labor allowances derived?
• Are data base time allowances documented?
• Are time allowances (or time studies) established
  with average collision technicians?

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Industry Question(To data providers and OEMs)

• OEM Service Information
• When an OE offers a Service Information
  Procedure for a specific RR / RI operation,
  how is the time allowance established for this
  recommended procedure?

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Industry Question(To data providers and OEMs)

• Warranty and database times
• When do OEMs offer RR or RI time allowances
  (not just service information) for
  collision-related operations and are they
  verified through time studies?

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Industry Question(To data providers and OEMs)

• Labor Operation Inquiry
• When a labor inquiry or request for review is
  made that challenges the accuracy of a time
  allowance, what steps are taken to document the
  realism of the procedure and time allowance?

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Industry Question(To data providers, OEMs and
glass manufacturers)

• Porcelain Black-Out on Glass
• What function does the porcelain black-out on
  urethane installed glass have?
• Is the porcelain black-out repairable? If so,
  how?

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OEM Service InformationQuestions?

• How is the service information developed?
• Does the repair industry have the same access to
  the service information as the data providers?
• Is there an OEM liaison who can assist with a
  service information inquiry?
• How can the inquirer be assured the service
  information applies to the real world repair
  situation?

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Service Information Example(98-00
Blazer/Tahoe/Yukon)

• Operation RI back swinging doors
• Issue When service information is generic in
  nature, it may lead to inaccurate time allowance
  interpretation by data provider.

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Service Information Operation RI back swinging
doors
1. Disconnect the negative battery cable, as
necessary, with power components. 2. Apply
cloth-backed tape to the door and body pillar. 3.
Using a soft-faced hammer and locking pliers,
remove the door check. 4. Using a soft-faced
hammer and locking pliers, remove the lower hinge
pin.
Continued...
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Service Information Operation RI back swinging
doors
5. Install a temporary bolt in lower hinges to
hold door in place. 6. Remove upper hinge pin. 7.
Remove bolt from the lower hinge pin hole. 8.
Remove door from vehicle.
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Real World
What happens in this operation in the real world
of the collision repair shop?
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CIC Estimating Committee
Co-Chair March Taylor 808-329-2544
marchtaylor_at_autobodyhawaii.com Co-Chair Chuck
Sulkala 617-522-6040 sulkala_at_aol.com Co-Chair
Toby Chess 310-641-0957 tmchess_at_earthlink.ne
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