Appreciative Leadership

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Appreciative Leadership

• An Appreciative Inquiry into the power of
  engaging leadership

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Intended Outcomes

• Discover the principles of Engaging Leadership
• Experience Appreciative Inquiry Process
• Meet the principles of Appreciative Inquiry

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What is Appreciative Inquiry?
Appreciative Inquiry is an approach to
organizational change based on strengths rather
than weaknesses, on a vision of what is possible
rather than an analysis of what is not.
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Appreciative Inquiry is

• an approach to leadership
• a philosophy
• a methodology for managing change
• a tool for team development
• co-creating systems and relationships at all
  levels

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Pygmalion Effect

• Remember someone who really believed in you, knew
  you were capable of even more than you knew. How
  did their faith and expectations affect you and
  your growth?
• Take 3-4 minutes to tell your partner your story,
  then switch.

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Appreciative Inquiry Case Studies

• US Navy
• GTE
• GEM

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Roadway Express

• Difficult Labor Management relationship Distrust
• Very Competitive Market 3 profit margin
• Laurie and Roger Management and Labor at odds.

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Appreciative Inquiry in Action

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Paired Interviews

• Use active listening and probing skills
• Ask questions - go deep into the story
• Take brief notes capture highlights
• Get permission to share a quote or story
• Switch roles at half time
• Complete the summary sheet

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The Roles

• Move into groups of 4
• Identify people to be the
• Time keeper
• Recorder
• Facilitator/Reporter

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Discover
Appreciative Inquiry 4-D Cycle

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Sharing our Stories

• Share a quote, high point in the story or a gem
  you heard during your interview
• Include the energy from your interviewee
• Listen for similarities and new ideas

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What you focus on increases

• Appreciating and valuing the best of what is
• Envisioning what might be
• Dialoguing what could be
• Innovating what will be Basic Assumption
• Every organization is a mystery to be embraced

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The 8 Basic Assumptionof Appreciative Inquiry

• Guiding Leadership at all levels

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Appreciative Assumption 1

• Words Create our World
• Power of language
• List 3 words that impact our world
• Sexual discrimination versus man/woman issues

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Inquiry Creates Change The moment we ask the
question, we begin to create change

• Appreciative Assumption 2

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Appreciative Assumption 3

• We Can Choose What We Study
• What we chose to study makes a
  difference

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Appreciative Assumption 4

• Image Inspires ActionThe more
  positive and hopeful the image of the future, the
  more positive the present-day action

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Appreciative Assumption 5

• Positive Questions Lead
• to Positive Change
• Positive questions amplify the Positive Core

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Appreciative Assumption 6

• Acting As If Is Self-Fulfilling
• Be the change we want to see

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Appreciative Assumption 7

• Wholeness Brings Out the Best
• Engage all the voices in the system, organization
• Get everyone involved

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Roadway Express Revisited

• Fourth quarter profits up 25.7 over the same
  period last year at Roadways Express sites that
  have used AI Summits.
• Employee designed engagement programs translated
  into an estimated 35 million dollars in
  improvements for the quarter.
• Summits included 200 400 dockworkers, truck
  drivers, teamsters, senior leaders, customers,
  suppliers, partners to do strategic planning
• Roadway plans five more AI Summits in the next
  quarter convening at terminals throughout the
  country.

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What is working at Roadway

• leadership at every level
• customer engagement
• recasting the roles of supervisors
• open book management and financial literacy
• empowering workers/staff to 'think like' owners

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Appreciative Assumption 8

• Free Choice Liberates Power
• Increases performance, stimulates organizational
  excellence and change

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Appreciative Inquiry implementation

• How can AI promote leadership at all levels
  within your organization?
• How can leaders within your organization engage
  others?
• What is the smallest step you can take to
  implement the Appreciative Inquiry methodology?