Current Issues IT Management

1
Current Issues IT Management

• MIS 495

2
KM Applications

• Knowledge repositories
• Technical and management knowledge in text format
• Best-practices and lessons-learned
• Project knowledge
• Expert network
• Electronic access to expertise
• Communities of practice
• Networks of common interests

3
Impact of KM

• Enhanced employee learning
• Enhanced employee productivity
• Launching new products/services
• Creating training programs based on new knowledge
• Organization development
• Better business performance

4
Top 10 Issues in KM

• 10 How to ensure knowledge security
• 9 How to sustain KMs progress in the
  organization
• 8 How best to develop and design a KM system
• 7 How to verify knowledge contributed to a
  system
• 6 How to assess the financial costs and
  benefits

5
Top 10 Issues in KM

• 5 How to identify knowledge that should be
  captured
• 4 How to motivate individuals to contribute
  knowledge
• 3 How to maintain currency of organization
  knowledge
• 2 How to obtain top management support for KM
• 1 How to use KM to provide strategic advantage

6
Overlooked Indirect Costs in IT Projects

• Indirect human cost
• Management/staff resources integrating IT into
  work practices
• Management time devising, approving, amending IT
  and strategies
• Cost of ownership vendor support/trouble
  shooting
• Employee training
• Employee motivation interest in IT decreases as
  time passes
• Changes in salaries
• Software disposal and staff turnover

7
Overlooked Indirect Costs in IT Projects

• Indirect organizational costs
• Productivity losses developing, adapting to new
  systems, procedures, and guidelines
• Strains on resource increasing information flows
  and information availability in trying to
  maximize potential of new IT
• Business process reengineering new functions,
  processes, reporting structures
• Hardware disposal
• Organization restructuring

8
IT Decisions That IT People Shouldnt Make

• How much to spend on IT?
• Which business processes should receive IT
  dollars?
• Which IT capabilities need to be companywide?
• How good do our IT services need to be?
• What security and privacy risks will we accept?
• Whom do we blame if an IT initiative fails?

9
Finally.Continuing Education

• Market is tight
• IT is always evolving
• Skill-base needs to be updated
• Several sources can be tapped
• If I can recommend just one
• http//www.computerworld.com/