Agenda

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itSMF 17 years on! itSMF Kenya, Inaugural
Conference 4th November 2008
Peter Brooks Marketing Business Development
Director itSMF International
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Greetings to you all and welcome to the
familyheres some things you might find
useful as you develop!
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What is the itSMF?

• Only internationally recognised and independent
  organisation dedicated to helping organisations
  improve the delivery of their IT services.
• Not-for-profit body wholly owned, and principally
  operated, by its membership.

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Background

• itSMF formed in 1991 with UK as the Founding
  Chapter
• itSMF International created as a separate company
  in 2002
• Offices in Wokingham, UK

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itSMF what we should do

• Purpose
• Develop and promote best practice standards
  in IT Service Management .
• Enable organisations to deliver efficient
  effective solutions.
• Through
• Thought leadership contributions
• Events
• Publications
• Website
• White papers Case studies
• Provision of services
• A Not for dividend organisation
• All surpluses ploughed back into the organisation
• It is both a user forum and a trade association

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Why itSMF?

• We need to advocate the need for quality IT
  services in business
• itSMF is a platform (a forum!) to
• Share knowledge and current best practices
• Promote service management processes and
• Develop and measure quality service delivery
  through
• ITILv3 (and others, for example MOF, PRINCE2,
  COBIT, eTOM )
• ISO/IEC 20000, 19770, 9002 and others
• Approved training and qualifications (
  competence
• measurement?)
• The itSMF community expects us to support this.

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itSMF International

• Formed in 2002
• Umbrella organisation assisting with
• Governance of the movement
• Chapter inception development
• International Executive Board IEB
• Led by Sharon Taylor Chief Architect for ITIL
  V3
• First Global event ITIL v3 launch (June/July
  2007)
• Next Global Event Chapter Leadership Conference
  (CLC) in Birmingham, UK (November 2008)
• Next Year CLC in Texas, USA in September 2009
• Global membership HP, Sun, IBM, CA, Accenture
  etc.
• Regional Meetings
• Tokyo in August 2008
• San Francisco in September 2008

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itSMF International Executive Board
Chairman Sharon Taylor Governance Policy
Accountability Directors Alexander Kist
Intellectual Property Brand
Management Colin Rudd Professional
Qualifications Certification Paul Martini
Publishing Best Practice Management Peter
Brooks Marketing Business Development Robert
Stroud Audit, Compliance Standards Ken
Wendle Chapter Member Services Secretary Keit
h Aldis Directors do not represent a
particular Chapter They are there to direct the
itSMFI as a Company to deliver value to its
members - the Chapters
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itSMF Globally

• Kenya is Chapter No. 50
• 8 Chapters in 2002
• 31 Chapters in 2006
• Now 54 Chapters
• 27 Emerging chapters
• China (Hong Kong, Beijing Shanghai City
  Chapters?)
• Bulgaria
• Balkan Countries
• Trinidad Tobago
• And others

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itSMF International Website www.itsmfi.org
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itSMF International Forums www.itsmfi-forum.org
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We are all part of a community of like-minded
people
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itSMF Community

• People who are engaged in Service Management who
  use a tool called IT. Some figures
• There are some 100,000 IT Service Managers in
  the UK
• There are possibly 25m Globally
• Some companies have large communities within
  them for
• example
• Fujitsu UK - 3,000 ITSMs
• CA Globally - 21,000 ITSMs
• IBM Globally - 30,000 ITSMs
• Almost every operation has someone doing IT
• Business cannot now survive without IT

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itSMF Today
53 chapters over 5 continents 25 active
prospective chapters
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ITIL Service Management Practices
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Why is ITSM so important? And why is it so
crucial to businesses?An example!
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The Strategic influence

• IT Services are now part of the fabric of life
• A few years
• ago, what
• could you use
• this for?
• Withdrawing
• Cash.

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The Strategic influence

• IT Services are now part of the fabric of life
• What can
• you do today?
• Virtually all
• Services are
• Delivered

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The Strategic influence

• IT Services are now part of the fabric of life
• What is
• planned for
• tomorrow?
• Even more!

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We need to change the way we express ourselves to
our clients as Service ManagersShow value
Simply!
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The Lifecycle publications
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Qualifications in ITIL
LIFECYCLE BASED
PROCESS / ROLE BASED
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Detailed structure
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Recent non-ITIL Developments

• Roll out of itSMF ISO/IEC 20000 Certification
  Qualification Scheme
• New itSMF ISO/IEC 19770 (Software Asset
  Management) Certification Qualification Scheme
  for April 2009

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More Developments

• E-Books via TSO
• Translations of Core books is ongoing
• Books KEGs and a new Study Aid for trainers
  (new Little ITIL)
• Service Management Journal
• Other complimentary publications
• Credit for various qualifications and
• training schemes

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Some itSMF Partnerships
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Blue Sky Thinking
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• None of us,
• is as clever as all of us

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Consider this also

• 70 of CEOs say their CIOs are judged by their
  ability to support company-wide business strategy
  
• If the CIO and his staff do not know what the
  wider business is about, then they will be
  replaced!
• 40 of companies do not measure business value of
  IT
• If so, what then, do they think that IT is there
  for?
• Only 40 of companies conduct ROI assessments on
  IT
• Why spend on IT then?
• ROI has become the basis for all future IT
  investment
• Thats the key to unlocking our industry Show
  that IT affects the bottom line!
• How prepared are you?

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IT is to tomorrows generation what electricity
is to todays generation!Younger peoples
expectations are sophisticated and they expect us
to deliver.They are our future customers!
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And so to itSMF KenyaMay we all wish you the
very best of luck with the Chapter.Help is
always at the end on a phone or a short email
away!
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Talk to us!
www.itsmfi.org www.iosm.com Peter
Brooks Peter.Brooks_at_itsmfi.org itSMFI Office
Contact number 44 (0)118 918 6500
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