Bo Westerlund, CID, bossenada'kth'se

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Involving Users andReality-based Video
Prototyping

• Bo Westerlund, CID, bosse_at_nada.kth.se

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• The aim of the interLiving project is to,
  together with families, develop and design new
  technologies and artefacts for communication
  between generations.
• Communication can be playing, being together,
  coordination,
• No predefined technology

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Research questions

• How can we develop new and meaningful technology
  for communication within a family?
• and
• How can we work with families in a cooperative
  design tradition and get enough information form
  the users to contribute to useful design?

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Design approach

• Co-design closely with the families during the
  whole project.
• Mixture of methods probes, interviews,
  workshops
• Multi disciplinary research. Researchers from at
  least two different scientific backgrounds
  participate in all work done together with the
  families.
• Not a sequential process

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Cooperative design
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Cultural probes
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Come in (probe photo)
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Shared surface (probe photo)
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A nice kitchen (probe photos)
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Ugly technology (probe photo)
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Workshops
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Workshops
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Asymmetries

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Involving children
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Technology probes
Simple technology open to diverse interpretations
by the users.
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Prototyping

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Prototyping

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Prototyping

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Prototyping

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Summary, interLiving

• Co-design closely with the families during the
  whole project.
• Mixture of methods probes, interviews,
  workshops
• Multi disciplinary research. Researchers from at
  least two different scientific backgrounds
  participate in all work done together with the
  families.
• Not a sequential process. Increasing
  understanding.

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Workshop methodology

• Ground the work in the participants real
  experience of problems and joy.
• Real and recent (Critical Incident
  Technique)Speak, do, make (artefacts)
• We do not want loose ideas without any
  connection to real needs and desires.

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Workshop structure

• The structure helps the participants to express
  meaningful ideas and scenarios.
• 1. Narratives concerning daily life events
• 2. Ideas for solutions are constructed
• 3. Scenarios are video-taped with the help of
  low-tech prototypes
• 4. Reflection, generalisation and criticism

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Workshop participants

• Families,Call-center workers,People with
  different disabilities
• The video describes one workshop concerning
  mobile video telephony, with deaf sign-language
  users.
• Phone manufacturers, providers and authorities
  also participated.