Calling all CFWs'''Roundtable

1
Calling all CFWs!...Roundtable

• Presenters
• Wendy Campbell, Alameda County Department of
  Child Support Services, wendy.campbell_at_acgov.org
• Velita Rish, Orange County Department of Child
  Support Services, vrish_at_css.ocgov.com
• Benjamin Sargent, Napa County Department of Child
  Support Services, BSARGENT_at_co.napa.ca.us
• Moderator
• Veronica McNamara, Orange County Department of
  Child Support Services, vmcnamara_at_css.ocgov.com

2

• Ice Breaker Activity

3
Agenda

• Statewide Audit Tool (SAT)
• Non Welfare Futures
• IV-A Interface Task BR001

4

• Statewide Audit Tool (SAT)

5
Statewide Audit Tool (SAT)

• SAT Tool previously C3 Tool
• Created by Cushman Consulting Computer Inc.
• Originated in San Mateo County
• A Child Support interest and accounting tool.
• Creates spreadsheets
• Informs of Needed Adjustments

6
SAT Tool

• Choice Page
• Select Case, List of Prior Cases, Create New
  Case
• Import Page
• Import payments from Legacy Systems, CASES/ARS,
  and CSE
• Cyclical Page
• Add Charges, Interest Rate, Aid Table,
  Arrears/Adjustments, and Managing
  County/Interstate Time Periods.

• Payment Page
• View Imported Payments, Add Additional Payments
• Results Page
• Financial Reports and Case Summary
• Adjust Page
• Post Adjustment Figures to Production
• Save Page
• Save Document
• Help Page
• Detailed Information for each page

7
SAT Tool

• SAT Tool Functions
• Extract CSE payments for the Participant
• Calculates multiple charges/debt types (CS, SS,
  FS, CSM, CSN, CSS, MS)
• Defaults to 10 interest rate or adds other rates
• Add payments not imported
• Ability to transfer SAT tools between LCSAs
• Review and print Financial Reports
• Report options (simple, welfare or non-welfare,
  PRWORA, others) and/or by debt type

8
SAT Tool

• Impacts to CFW/Financial Staff
• Multiple Legacy Systems
• Full Audits
• Different Interest Rates
• PRW0RA
• Inner County Transfers ICT (Different Interest
  Charges)
• Conversion Dates
• UAP Balances

9
SAT Tool

• SAT Tool Reminders
• Match your balances in CSE before adjustments
• When Transferring SAT Tool, fix your accounts
  first
• Obsolete Participants Payment History is not
  imported
• Legacy System Import Payments, different criteria
  and results
• SAT Tool can be saved to Document Images in CSE
• Continued Enhancements to meet Federal/State
  Mandates
• Federal Deficit Reduction ACT functionality
• We appreciate the flexibility of the SAT Tool and
  its programming to meet the needs of the CFWs
  and Financial staff

10
SAT

• Questions?

11

• Non Welfare Futures

12
Non Welfare Futures

• Futures are collections received in a month that
  exceed the current support obligation and
  arrearages owed.

• Collections are credited towards the current
  obligation that will become due in a future month.

• The Non Custodial Parent (NCP) is credited for
  any Futures payments paid to the family.

13
Non Welfare Futures

• Futures balances are displayed as negative
  balances in red parentheses on the Case Balance
  History Page.

14
Non Welfare Futures

• The court ordered an overpayment to the Custodial
  Parent (CP).

• Retroactive modification that reduces current
  support.

• NCP pays CP direct payments that exceed the
  obligations balances.

SCENARIOS

• An audit reveals that the NCP has been
  overcharged.

• Change in custody.

• The initiating jurisdiction received a tax offset
  in excess of the arrears owed.

15
Non Welfare Futures

• In the past, ARS counties had the ability to zero
  out or change the amount of the futures balances.

• Prior to conversion to CSE, Los Angeles, Orange
  and San Diego counties had approximately 32,000
  cases with futures balances.

• CASES counties tracked cases with negative
  balances offline.

16
Non Welfare Futures

• CSE currently has no functionality that will
  allow a user to manually enter or modify a
  converted non-welfare futures balance.

• NCP(s) are accruing arrears balances when they
  are actually overpaid.

• Extensive manual workarounds involving balance
  and payment adjustments.

17
Non Welfare Futures

• In the future CR-2-01414 Negative Balance
  Adjustment Capability
• Adds the ability to adjust a non welfare futures
  balance in CSE at the case level

18
Non Welfare Futures

• Questions?

19

• IV-A Interface Task BR001

20
IV-A Interface Task BR001

• Purpose
• Discuss procedures on task BR001 to get a uniform
  statewide process
• Gain a broader understanding of how sister
  counties process IV-A tasks
• Start process to catalog procedure and possibly
  move to other tasks if successful

21
IV-A Interface Task BR001

• Overview
• Definition of BR001
• Intensions of the task
• Functionality issues
• Napas Procedure
• Talking points
• Moving forward

22
IV-A Interface Task BR001

• Definition
• Run balance regeneration on case CaseNumber to
  determine collections that may need to be
  adjusted due to assistance status changes.
• This task is generated when assistance status of
  the case has been changed.

23
IV-A Interface Task BR001

• Intensions of the task
• The intended result of the Balance Regeneration
  will show collections that were inappropriately
  allocated to either PAA or NAA.
• These collections need to be manually adjusted
  for proper allocation.

24
IV-A Interface Task BR001

• Functionality Issues
• Multiple tasks are generated for one case (fixed
  in 3.2 07/19/09)
• Task will generate when no true change in aid has
  occurred
• Task will generate for cases repeatedly even once
  collections have been adjusted

25
IV-A Interface Task BR001

• Napas Procedure
• Review Public Assistance History
• Verify data in IV-A system
• Run BR and review report
• Review each collection listed and determine if
  reapplication is appropriate
• Napa only adjusts collections if it creates a
  disbursement for CP (not a receivable) (Raise
  eyebrows here)

26
IV-A Interface Task BR001

• Talking Points
• What are your procedures?
• Are there other aspects of the task to consider?
• Does your countys size not allow to work this
  task due to bulk?
• Does your countys IV-A system cause too great or
  too little of a workload from this task?

27
IV-A Interface Task BR001

• Moving Forward
• Well take questions and comments back to the
  group.
• If successful and interest remains, we can
  proceed with other tasks.
• CSE Utopia CR implemented to place developed
  step-by-step on Task Detail.

28
IV-A Interface Task BR001

• Questions?