IP Telephony Training

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IP Telephony Training

• Presented by
• Jerry Donahue
• and others
• DSi - Datanet Services, Inc.

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Introduction

• Total Upgrade of the entire campus network
• Deployment of Cisco IP Telephony based phone
  system.
• Cisco Unity unified Messaging.
• Expanded Wireless network coverage
• Enhanced Network Security.

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Agenda

• Basic Vocabulary
• Introduction to the new phones
• Features and Functions
• Unity Voicemail
• Shortcuts, Hints, and Tips
• Questions Ask as we go

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Simple Vocabulary

• IP Internet Protocol - The standard of today's
  interconnected network systems
• IPT - IP Telephony Voice riding over an IP
  based network
• Call Manager The control system that sets up
  calls on an IPT System
• Unity Messaging Voicemail
• DID- Direct Inbound Dial, a number accessible
  directly from outside

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Lets take a Look
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7960 Phone
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• 3 Ways to Transfer
• Blind transfer
• Announced Transfer
• Transfer to Voicemail

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Press More Park
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Press More MeetMe MeetMe ID
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Options To another Ext To an Cell Phone To
Voicemail
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1 Access a Line 2 Press 3 More 4 Pickup 5 Lift
Handset
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7911 PhoneCommon Areas
Single Line Pixel Display Dynamic
Softkeys Speaker Monitor Compact Design
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Hold Key
7911 IP Phone
Press to place call on hold Call Waiting toggle
key
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Menu Key
7911 IP Phone
Voicemail Settings Directories Services
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Softkeys
Message (Voicemail) Monitor (Speaker)
Newcall Endcall Redial Answer Conference Transfe
r Call Forward More Park Save Edit
Dial Delete Clear
7911 IP Phone
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Navigation Button
7911 IP Phone
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Dialing

• Internal extensions will remain the same
• Dial 8 to access outside lines
• 0 for Local Reception
• 911 goes to Campus Security Services

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Multi Line Capabilities

• Rollover lines no longer required.
• IP Phones will be capable of receiving and
  placing multiple calls. Call Waiting

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Unity Unified Messaging
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Unity Voicemail Main Menu

• Press Voicemail Envelope Key
• Enter Password Pin (612345)
• 1 Listen to New Messages
• 2 Send a Message
• 3 Review Old Messages
• 4 Setup
• 0 Help
• Exit

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Unity Message Options

• Press Voicemail Envelope Key
• Enter Password (Pin )
• Press 1 to hear new Messages
• After Listening to Message you have the following
  Options
• 1 Repeat 6 Save as New
• 2 Save 7 Rewind
• 3 Delete 9 Message Summary
• 4 Reply Skip Message
• 5 Forward Exit

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Unity Setup Menu

• Press Voicemail Envelope Key
• Enter Password (Pin )
• Press 4
• 1 Greetings and Transfers - Alternate Greetings
  and Transfer Options
• 2 Message Settings - Notification, Playback
  (full or brief menus), private lists
• 3 Personal Settings- password, recorded name
• 0 Help
• Exit

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Voicemail External Access

• Dial 336-841-4610
• (You may also dial your DID)
• When Unity answers or you hear your greeting,
• Press
• Enter your ID (Extension Number) followed by the
  key
• Enter your Password (Pin Number) followed by the
  key

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Announced MeetMe

• Callers are prompted to say their name before
  entering conference
• MeetMe initiator must acknowledge caller into
  conference.

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Message Waiting Light

• Multi Line Phone Operation
• On Multi Line Phone sets the Message Waiting
  Light indicates when new messages are waiting on
  line one,
• the primary line of the device.
• Shared lines other than the primary line will
  indicate message waiting status with a flashing
  envelope icon
• next to the line button.

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Analog Devices

• FAX and Modem Lines will also be converted to the
  new system, however there will be no change to
  how they function.

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Moving? Hardware Problems?

• Please notify the Help Desk if you need to move
  your phone.
• The system administrator will need to update
  Caller ID and 911 location information.
• Report phone problems to the support desk.
• Do not take phones from other desks.
• Phone hardware problems that require issuing a
  replacement device must be tracked through System
  Administration.
• Each phone has a unique hardware ID used by the
  system. This ID is tied to your specific user
  profile which includes your extension number,
  voicemail account, and programmed user features.
• IP Phones do not use standard phone outlets.
  Connecting an IP phone to a PBX telephone jack
  could cause damage.

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A Couple of things to remember.

• Hold Time calls will remain on hold
  indefinitely.
• Parked Calls - revert back to ringing after two
  minutes on the extension that parked the call.
  If unanswered will go to voicemail.
• Dial 8 External calls require dialing a 8
  before the destination number.
• To Transfer a call directly to voicemail
• Press Transfer extension Transfer

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Shortcut Features

• When listening to a users voicemail greeting, you
  can skip the remaining message by hitting the
  key, then immediately leave a message.
• Immediate Divert Softkey appears when phone
  rings, Sends caller to directly voicemail
• Abbreviated Dial Enter up to 99 speed dials
  with CCMuser web page. With handset in cradle,
  press speed dial number, Abbreviated dial key
  pops up. Press to be connected.

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Before Cutover

• Your IP Phone is Live! Use it Today.
• Use Cisco IP Phones to call other IP phones and
  make outbound calls.
• Use existing Nortel phone to call users who have
  not yet received their new phone and to receive
  incoming calls.
• Unity Voicemail will be active for IP Phone
  calls.
• Existing Voicemail Systems will remain active for
  outside calls.
• Purge old voicemail messages. After cutover you
  will no longer have access to the old Voicemail
  System.

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After Cutover

• Use Cisco IP Phone with Unity Voicemail for all
  calls
• Your existing phone will be removed

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Lets make it great together. . .

• Need Help?
• Report problems immediately
• Call the HelpDesk at 4357 (883-4357)
• We need your Feedback

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Additional Resources Available Upon Request From
the IPT Help Desk

• Quick Reference Guides
• User Manuals
• PowerPoint Training Session
• Simulators/Web Training Links
• Outlook Integration
• CallManager User Web Admin

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Thank You!

• Your help will assure this projects success.

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Addendum

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User Web Admin
https//10.1.220.10/ccmuser Login ask
helpdesk Password ask helpdesk
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Cisco Personal Communications Assistant
https//10.1.220.20/ciscopca Unity Logins ask
helpdesk Password ask helpdesk
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