What animal are you

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What animal are you?

• Judith Davison, ASIS Director
• Sarah Skenfield, Assistant Director, Admissions
  and Records Office
• University of Huddersfield

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Background

• Registry
• September 2003 decision taken at senior
  management level
• November 2003 merger effective
• December 2003 Admissions and Records Office
  (ARO) created

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(No Transcript)
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Opportunities

• Joining up the processes
• Use of student lifecycle
• Sharing of knowledge and expertise
• Staff development
• Maximise use of resources
• Improve customer service
• Review business processes
• Increase use of available technology
• More transparency

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Challenges

• Physical location
• Two separate teams and working practices
• Sharing of knowledge
• Conflicting deadlines and priorities
• Different cultures
• Communication
• Long serving staff
• External influences
• Use of technology/systems

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Your task
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The ARO Matrix
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So what did we do?
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So what did we do?

• New structure
• Re-location of staff
• Training plan
• Review of caseload responsibilities
• Review of business processes and protocols
• Standardisation
• Transparency
• Improved communications
• Use of technology

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The Benefits

• Shared knowledge and expertise
• Reviewed and changed working practices
• Staff development
• More flexibility
• Better balance between skills, knowledge and
  resources
• Improved customer service
• Wider perspective
• Not all work and no play

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Future objectives

• Single identity
• Review admissions processes
• Efficiency gains
• Move away from paper based systems
• Written procedures and policies for all aspects
  of work
• Standard communication styles
• Setting customer service standards

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From this .
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Recommendations

• Create new team structure
• Complete physical re-location as soon as possible
• Establish training plan based on annual cycle
• Allocate new caseload responsibility at start of
  an academic year
• Produce clear written procedures immediately
  after review and make available to all team
  members
• Be pro-active but responsive
• Stay optimistic!

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To this
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• It is not the strongest who survive or the most
  intelligent, but the ones most responsive to
  change
• Charles Darwin

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What animal are you?
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• A pessimist sees difficulty in every opportunity,
  an optimist sees opportunity in every difficulty
• Winston Churchill

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Questions?

• E-mail j.a.davison_at_hud.ac.uk
• Telephone [phone]
• E-mail s.l.skenfield_at_hud.ac.uk
• Telephone [phone]