Organization

1
Enabling ExxonMobil with Information Technology
Michel Renard Manager, Infrastructure and
Applications Information Technology Division,
ExxonMobil Global Services Company October 31,
2006
2
Exxon Mobil Corporation and its affiliates
A global family of companies operating in 200
countries
3
Exxon Mobil Corporation
A Global Functional Organization
Upstream
Downstream
Chemical
Development Exploration Gas Power
Marketing Production


Basic Chemicalsand Intermediates Manufacturing
Polymers
Fuels Marketing Lubricants Specialties Refinin
g Supply
ExxonMobil Research Engineering Company
ExxonMobil Upstream Research Company
ExxonMobil Chemical Company
corporate research
ExxonMobil Global Services Company
4
Information Technology Division

• VISION
• Our vision is to be recognized internally as a
  strategic partner of ExxonMobil's businesses in
  leveraging information technology for business
  success and externally as the undisputed industry
  leader in IT integration in enabling business
  success.
• MISSION
• Our mission is to provide, through partnership
  with our client organizations, effective and
  efficient information technology that enables the
  success of ExxonMobil.
• PRINCIPLES
• Effectiveness
• Information technology is a distinguishing
  capability of ExxonMobil, adding value through
  the linking of Information Technology to business
  processes.
• Partnership with client organizations throughout
  the IT solution life cycle is key to success.
• Efficiency
• Global, common and standard solutions are the
  basis of efficient IT service delivery.
• Strategies such as standardization,
  consolidation, automation and cost-effective
  sourcing deliver reliable and secure IT services
  at the lowest unit cost.
• People
• ExxonMobil IT people have diverse professional
  backgrounds enabling them to rotate between the
  business and IT organizations.
• Our people contribute to the companys success
  through challenging and rewarding assignments.

5
IT Scope of Services
6
IT 5-Year Strategic Plan
External IT Trends
IT Technology Strategy
IT 5-Year Strategy/Plans
Business IT Strategy Upstream, Downstream,
Chemical, Corporate
IT Service Strategy 14 base Services support End
User Productivity and Applications
Business Strategy
IS Governance
IT Organization Strategy
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Business Governance over IT Function
IT Governance Board
Upstream Governance
Downstream Governance
Chemicals Governance
Staff Function Governance

• Corporation
• Members are senior business leaders plus IT
  Division VP
• Recommend Information Technology long term
  strategies and plans
• Formulate broad IT policy (internet, security and
  controls, etc.)
• Recommend total IT affordability limits
• Establish standard investment return criteria
• Facilitate cross-business issue and priority
  resolution
• Make global cost vs. service tradeoff
  recommendations for shared IT services
• Provide guidance for budgets, major corporate IT
  initiatives, etc. for affiliates
• Business Lines and Staff Functions
• Develop 5-year plans
• Ensure business and IT alignment
• Set priorities
• Monitor project delivery and economic performance
  through reappraisals

8
Shared Governance Continuum
Business IT Strategy Investment
Portfolio Business Application Portfolio Applicati
on Information Architecture Technology
Portfolio Security Controls Shared
Infrastructure Services
Business IT Governance
IT Internal Governance
9
IT Services Management

• Service Objectives To achieve or maintain
• Best in Class Cost Performance - As measured by
  unit cost and total cost
• Reliability - As measured by availability and
  incident levels
• Security - As measured through assessments,
  audits and incidents
• Adequate Functionality - As determined by
  business requirements
• Service Strategies
• Standardization
• To reduce the diversity of processes, procedures,
  technologies, and skills
• Consolidation
• To reduce the number of instances and capture
  economies of scale
• Automation
• To reduce the human factor, which drives up cost
  and errors
• Technology Life Cycle Management
• To adopt technologies when they are "ripe" and
  refresh "just in time" to maximize asset life
• Cost Effective Sourcing
• To determine the most economical source (internal
  or selectively outsourced) for service components
• Demand Management
• To influence responsible user behavior

10
IT Internal Service Delivery Governance
Overall Governance Senior Leadership Team (IT
LT) Service Governance Service Owners chair
individual service councils Service providers
and customers participate Governance
Process Annual refresh of 5-year
plans Semi-annual performance/plans review with
LT
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Effective IT Governance key ingredients

• Process
• Structural and process alignment with business
  governance
• The right Global Council members -- very senior,
  representing the entire business
• Tiered governance appropriate to the required
  level of decision making
• Regular face-to-face meetings with pre-meeting
  briefings by IT staff
• The right agenda and topics for the audience
• Relationships
• Demonstrated service provider effectiveness
  members are not overly distracted by cost,
  controls, or delivery issues
• Close working relationship between business
  management and IT
• Foundation
• Commonly understood strategies (globalization/stan
  dardization/sourcing/etc.)
• Universally understood investment criteria and
  reappraisal process
• Structured 5-year plans aligned with business
  plans