Give Away the Servers Outsourcing IT

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Give Away the ServersOutsourcing IT

• Meredith L. Weiss, Assistant Dean for Information
  Technology
• Steven J. Melamut, Information Services Librarian
• UNC School of Law

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Survey Responses

• What percent currently pay to outsource at least
  one item by choice to their larger college or
  University
• a. 35
• b. 45
• c. 65

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Survey Responses

• What percent currently pay to outsource at least
  one item to an outside vendor?
• a. 35
• b. 45
• c. 65

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Survey Responses

• What percent believe We should keep everything
  possible in-house
• a. 43
• b. 53
• c. 63

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Survey Responses

• What percent believe Most items should be
  evaluated for outsourcing
• a. 43
• b. 53
• c. 63

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Survey Responses

• What percent believe Outsourcing leads to better
  service quality
• a. 30
• b. 40
• c. 55

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Our Goal

• Deliver the Best IT Value and Service

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Why Outsource?

• Lack of equipment
• Lack of staff
• Lack of in-house skills
• Lack of space
• Rising expectations
• Institutional competitiveness
• Limited budget

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Outsourcing as Opportunity

• Improve organizational focus
• Focus on core competencies
• Improve service levels
• Continue doing the jobs we do best
• Quicker deployment
• Access to innovative services
• More advanced equipment
• More secure

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Areas of Concern

• Cost
• Management complexity
• Service Levels
• Loss of Control
• Human resources
• Politics

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Where Did We Look?

• Administrative Information Services

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OASIS
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Key Priorities in Choice

• Dependability
• Accessibility
• Security
• Backups
• Web server APS, SQL

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Pros to in-house

• Hardware access
• May work during campus network outages
• Control

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Cons to in-house

• Duplication
• Limited IT staff
• No 24 hour monitoring
• No Snap Server
• Tape backups
• Must update and purchase hardware
• Server maintenance
• More time managing equipment leading to less time
  helping people
• Less time and energy for new initiatives
• No Citrix server
• No real time replication to remote location

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Technology Server Services In-House OASIS AIS
Hardware 9,400 0 9,400
Software 9,789 0 9,789
Server Hosting 0 8,000 9,600
Server Support 0 28,000 1,400
Part-time IT Server Support 7,200 0 0
Total Annual Fixed Costs 26,389 36,000 30,189
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What We Got

• File services
• Print services
• Citrix
• Antivirus
• System Management Server (SMS)
• Tech Support

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Additional Services

• Fundware
• TimeMatters
• Connection (Iron Mountain)

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Ancillary Benefits

• Additional support
• Network of contacts

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Outside Vendor

• Web hosting
• Needed
• Asp
• Hardware, operating system, maintenance
• Network management / monitoring
• Backup / recovery
• Firewalls
• Database

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Future

• CLE, E-Learning / Distance Education

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Process

• Identify problems
• Consensus building
• Planning
• Implementation
• Assessment

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Todays costs

• Staffing
• Hardware
• Software
• Telecommunications
• Space utilities
• Supplies
• Administrative costs
• Over-head
• End-user support
• Training

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Process

• Identify problems
• Consensus building
• Planning
• Implementation
• Assessment

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Process

• Identify problems
• Consensus building
• Planning
• Implementation
• Assessment

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Process

• Identify problems
• Consensus building
• Planning
• Implementation
• Assessment

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Process

• Identify problems
• Consensus building
• Planning
• Implementation
• Assessment

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Questions?