PowerPoint Presentation Get to Know Merit Services

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Get to know Merit Services

• Merit Services competitive advantage
• Unrivaled, professional customer service
• provided with the highest quality of work
• Our Clients receive unmatched benefits
• from Merits customer service standards

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What to expect
Merit is in constant pursuit of total problem
resolution. We strive to always identify the
root cause so we can fix the problem completely

• Professional Customer Service
• Do it right the first time mentality
• Youre in control - Pre authorized dollar limits
• Integrity we take ownership of all work we
  perform
• We develop long-term relationships with our
  customers
• Maintenance Programs designed to maximize
  equipment durability and performance

• Experienced
• Over 150 years experience
• Average Tech experience 12 years
• Specialists
• Package Systems
• Split Systems
• Chilled Water
• Process Chillers
• Refrigeration Systems
• Scope
• Service over 1,000 accounts
• Fleet of 10 vehicles

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New accounts

• For each new account we will
• Listen to the Customer
• Inspect and evaluate the service life of unit/s
• Determine size vs. cost performance
• Evaluate customer requirements
• Provide feasible recommendations

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Benefits of seasonal inspections and periodical
maintenance

• Inspection Items
• Gas and refrigeration leaks
• Smoke alarms
• Thermostats
• Evaporator condition
• Belts and tension
• Safety controls
• Heat exchanger
• Filters
• Equipment foundation
• Condenser coil status
• Condensate drains
• Wiring harnesses
• Duct condition
• All electrical relays, components and fuses

• Benefits
• Cost of repair savings
• Extended motors lifespan
• Avoid costly system damage
• Safety for property, products and people
• Increase units efficiency
• Less water leaks and spotted tiles
• Insure Proper Air flow
• Eliminate after hours service calls
• Reduce unit down time
• Technicians are familiar with and prepared for
  the job incase of emergencies

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Customer Service Standards

• Long-term customer relationships
• Account history is used to identify patterns and
  solutions
• Our goal is to fix the problem once, alleviating
  the need for a recall
• Technicians are matched to the job
• Technicians explain problems in non-technical
  terms so that the customer understands problem
  and estimated solutions
• Phones are monitored 24/7 callbacks made within
  20 minutes
• We treat customers like friends, providing
  personable, professional service a Texas
  Tradition

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Services provided

• Roof Top Units
• Split Systems
• Chillers
• Chilled Water
• Process Chillers
• Refrigeration Systems
• Electric Heat
• Heat Pumps
• Duct Heat
• Vav

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Service Areas

• Dallas
• Garland
• Mesquite
• Carrollton
• Fort Worth
• Denton
• Gainesville
• Sherman
• Arlington
• Irving
• Hurst
• Pantego
• I-35 Corridor

• Waco
• Georgetown
• Round Rock
• Taylor
• Gatesville
• Belton
• Copperas Cove
• Killeen
• Temple
• Austin
• Conroe
• Houston
• Humble

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References

• Roth Brothers
• 3847 Crum Road
• P.O. Box 4209
• Youngs Town,
• OH 44515-0209
• Sally Coyle
• 800-872-7684
• Brinco Services
• 111 Plainfield Ave
• Floral Park, NY 11001
• Theresa Pizzicara
• 800-849-6804
• Hollywood Video Corp.
• 900 W. Main St.
• Dothan, AL 36301
• Tammy McRae
• 800-677-2106 ext. 22587

• Eyecare Centers Of America
• 11103 West Ave.
• San Antonio, TX 78213
• Manual Espinoza
• 210-524-6570
• PETRA CHEMICAL
• 2929 Storey Ln.
• Dallas, TX 75220
• Jesse Monroe
• 214-352-5766
• Master-Bilt Refrigeration
• P.O. Box 59
• New Albany, MS 38652
• Jeff Franklin
• 800-647-1284

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Call to schedule a free consultation

• Merit will provide a no-cost review of your
  equipment and make recommendations for
  maintenance and repair
• We will provide an estimate for any work that
  needs to be done
• Call us today to schedule your equipment
  consultation review
• Carrie Bishop, Managing Director
• 972.245.2848
• Chad Volluz, Service Manager
• 972.245.2848
• Lee Lackey, Sales Rep
• 817.938.7708