Resource Symposium The School District of Philadelphia

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Resource SymposiumThe School District of
Philadelphia

• Dr. Arlene Ackerman, Superintendent

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Strategic Plan
Imagine 2014 Phase I Implementation World Class
Operations
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Who We Are
Melanie Harris Chief Information Officer, Senior
Vice President of Technology Edgar
Barrios Executive Director, Information
Systems Sandra McClurken Technology Program
Specialist, Educational Technology
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Office of Information Technology Needs

• Computer Disposal
• Break / Fix Solutions
• GIS Needs Overview
• Topic to be discussed in upcoming Speed Round

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Computer Disposal

• Removal and recycling of obsolete hardware (e.g.,
  computers, servers, and printers) from schools
  and administrative offices
• Excludes Refurbishing or direct reuse of
  computers or computer components
• OIT currently works with a no fee vendor who
  picks up the equipment from offices and schools

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Goals Objectives

• To obtain cost-effective/eco-friendly solution
  for removing obsolete technology equipment
• Formalize a disposal process prior to school
  opening September 2009
• To solicit interest and request vendor responses
  to published RFQ (see SDP Procurement Services
  website)
• IMPORTANT Proposals due per the RFQ deadline

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Methodology

• Coordinate with SDP Help Desk and onsite point of
  contact for pickup priority
• Disposal services to be provided to 300 school
  and administrative locations
• Schedule pickup with location contact
• Arrange/ensure transport and disposal of equipment

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Assumptions

• No cost to SDP regardless of hardware brand or
  type
• Pickup schedule must be within SDP school hours
  or by special arrangement
• Company will provide recycling manifest upon
  request
• Company will provide itemized list of equipment
  picked up for disposal

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Requirements

• Selected company must hold
• Current EPA certification
• Current Certificate of Liability Insurance
• Monthly pick-up/disposal reports
• Hard drives disposed of using DoD approved
  methodology
• Equipment will not be refurbished or recycled
  as usable

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Break / Fix Solutions

• Computer and peripheral hardware maintenance and
  repair
• using time and materials, fixed price, and
  project-based fee structures
• Support the IT Help Desk requests for technology
  assistance
• Excludes Procurement of new equipment

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Goals Objectives

• To establish a vendor(s) to accommodate onsite
  repair and maintenance of out-of-warranty
  desktop/laptop computer equipment
• To solicit interest and request vendor responses
  to upcoming RFQ (regularly consult SDP
  Procurement Services website)

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Types of Equipment

• Printers Epson, HP, Canon, Lexmark, Xerox,
  Okidata
• Windows-based PCs Dell, Gateway, Compaq, HP,
  Lenovo
• Apple
• SDP has an inventory of approximately 60,000
  pieces of equipment
• Approximately 50 of equipment is within various
  stages of warranty coverage under Apple or Dell
  maintenance programs

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Work Locations

• SDP administrative offices
• SDP schools (290 distinct locations)
• Laptops and smaller equipment may be repaired at
  vendor location if desired

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Technical Requirements

• Vendor will ensure that technicians have
  appropriate certifications
• A minimum of an A certification is mandated
• Technicians must possess certifications in both
  hardware and operating systems

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Invoicing Requirements

• Invoices are to be sent directly to the
  administrative office for which the repairs or
  project work is being requested
• Administrative offices will prepare the necessary
  documents for initiation of payment
• Vendor to provide a daily list of completed work
  as appropriate

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Repair Timeline

• Service Levels to be established and negotiated
  based upon requirements or individual project
• In general, repairs should begin within 72 hours
  of notice with completion within 5-7 business
  days
• Vendor will provide 90-day labor warranty on
  repairs
• Vendor is responsible for all travel expenses

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Criteria for Selecting External Resources

• Relevance to program goals and objectives
• Cultural relevance to varying communities
• Expertise of personnel
• Cost-benefit factor

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Lets Talk!

• What does your company have to offer?
• How do you see your company supporting this
  project?
• What questions do you have?
• Thank you!