An Online Feedback System

1
An Online Feedback System

• Fergus McGlynn
• Computing Service
• (fam6_at_york.ac.uk)

2
Overview

• Where weve been
• Where we are now
• Where were going
• Key features of the system
• Key issue response rate
• Demonstration

3
Where weve been

• Pilot online feedback system
• Steering group formed
• Departmental and student surveys conducted
  elicit requirements
• Prototype developed refined into system
  specification
• System design and implementation

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Where weve been (cont)

• Initial user trials conducted
• Psychology department
• Computing service
• Further refinement on system
• Full user trials conducted
• Biology department
• Maths department
• Politics department

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Where we are now

• Implementation complete
• Collecting feedback from trials
• Technical documentation of system

6
Where were going

• Refine system further if necessary
• Publicise/advertise system to departments
• Release system to departments and provide support
• Maintenance/further development (?)

7
Key features

• Administrative time saving
• Distributing, collecting, processing, class time
• Access control
• Anonymity
• Archiving / storage

8
Issue Response Rate

• Most departments seem to want a high one but
• Many students state a lack of enjoyment in the
  feedback exercise
• Many students claim to not have a strong opinion
• Many students feel that their responses are not
  taken seriously
• Mechanisms to help