ITServices Organization

1
ITServicesOrganization

• ASCC meeting
• March 19, 2004

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ITServices Mission

• We enable UBC students, faculty, and staff to
  excel by
• - providing outstanding technology leadership and
  customer service,
• - building collaborative relationships with our
  communities, and
• - ensuring delivery of highly effective systems
  and services on a secure and reliable IT
  infrastructure.

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Projects
Operations
Support
e-StrategyPartnering Planning
Richard Spencer
Susanne Hille
Vic Johnston
Richard Spencer
PartneringServices
Project Management
Connectivity Infrastructure
IT ServiceCentre
Systems Infrastructure
e-Services

• Analysis
• Design
• Development
• Implementation
• QA
• UI

e-StrategyPlanning
Network Mgt Centre
e-Community Services
Operations Centre
IT Security
e-Learning Services
Applications DB Admin
ConnectivityServices
Accounting Performance Mgt.
Not shown Impress, Telestudios
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e-StrategyPartnering Planning
Linkages e-Learning e-Research e-Business Sciences
Humanities Health Professional Students
Roles Strategic Liaison Resolving Issues Shaping
Strategy
PartneringServices
Sue Mair Dave Frazer
Roles RD, trends, best practices, industry
intelligence Policies standards IT architecture
(conceptual) Network architecture
(conceptual) Data architecture, physical
logical (conceptual) UBC web strategy ITS
strategic planning, business cases, project
charters ITS slate of projects
e-StrategyPlanning
Jonn Martell
Roles RD, trends Policies standards Audit
services Advisory services
IT Security
Jens Haeusser
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Projects
Manage ITS slate of approved projects Deliver
results as per project business cases and
charters Provide regular reporting on slate of
approved projects Provide oversee use of
methodologies for projects Ensure
customer/stakeholder partnering on all projects
as appropriate Establish project teams with
staff, contractors vendors as required to meet
needs of project Prioritize address small
projects as appropriate
Project Management
TBA
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Operations
Connectivity Infrastructure
Bob MacDonald
System Infrastructure
Alan Saunders
Operations
Dave Amos Margaret Sayer
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Operations
Network Mgt. Centre
Marilyn Hay
Applications DB Services
Wes Shaw
Finance Performance
Yolanda Gonzales
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Operations
Telestudios
Mark Zuberbuhler
imPress
Nadine Hofmann
9
Support
Three tiers Student (basic knowledge) Generalist
(broad knowledge) Specialist (broad knowledge
specialization in one or more areas) Maintain
database of calls to Services Center mine
database for information provide feedback to
other units
IT Service Centre
Evelyn McKelvie
Customer-facing web info services (responsible
for look feel) Communication policies
standards ITS Intranet Collaboration
tools Coordination of ITS communications, both
internal external FAQs Conduct customer
surveys Produce metrics provide feedback to
units
e-Services
Jennifer Burns
10
Support
Connectivity Services
Jovan Miladinovic(interim)
e-Community Services
Dave Frazer (interim)
e-Learning Services
Doug Quinville
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CIOs Office
HR policies standards Liaison with UBC HR
community Advisory services Management
support Staffing Performance/Development/Compensat
ion management
HumanResources
Tracey Evans
Administrative support for management Policies
and standards Other services
Admin Support
Mary Look