EFFECTIVE VOLUNTEER MANAGEMENT

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EFFECTIVE VOLUNTEER MANAGEMENT
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What if there were no volunteers?

• Describe what our communities would look like if
  there were no volunteers.
• Hint Houses would burn and there would be no Boy
  Scouts or Girl Scouts
• Name as many gaps as you can in five minutes,
  then share with the group.

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JUST THE FACTS, MAAM.

• 25 OF MEN AND 33 OF WOMEN VOLUNTEER ON A
  REGULAR BASIS
• MARRIED PEOPLE VOLUNTEER AT A HIGHER RATE THAN
  THOSE NEVER MARRIED
• 70 HAVE A FAVORITE ORGANIZATION, USUALLY FAITH
  BASED OR YOUTH RELATED
• 71 VOLUNTEER BECAUSE SOMEONE ASKED
• VOLUNTEERS AVERAGE 52 HOURS PER YEAR
• THE ESTIMATED DOLLAR VALUE OF A VOLUNTEER IS
  17.19 PER HOUR

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WHATS IN IT FOR ME?

• PRESTIGE
• SENSE OF BELONGING OR COMMUNITY
• PRIDE OF ACCOMPLISHMENT
• A JOB
• LEARNING A NEW SKILL
• MAKING A DIFFERENCE
• COMPLETING A COURT ORDERED MANDATE

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WHATS IN IT FOR YOUR ORGANIZATION?

• INCREASED RESOURCES
• INCREASED PUBLIC RELATIONS
• ADDITIONAL DONOR RECRUITMENT
• INCREASED IN-KIND
• GREATLY INCREASED CAPACITY FOR ACHIEVING GOALS
  AND OBJECTIVES
• INDIVIDUAL CARE FOR THOSE YOU SERVE

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WHAT DOES THE ORGANIZATION NEED IN ORDER TO ADD
VOLUNTEERS TO THE MIX?

• A STRONG COMMITMENT TO THE VOLUNTEER PROGRAM
• A GREAT VOLUNTEER RESOURCE MANAGER
• STRUCTURE AND POLICY TO SUPPORT THE VOLUNTEER
  DIVISION
• A CLEAR VISION FOR THE PLACE VOLUNTEERS WILL HOLD
  IN THE ORGANIZATION

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SO WHAT MAKES FOR A GREAT VOLUNTEER MANAGER/

• IS OR ASPIRES TO BE A PROFESSIONAL VOLUNTEER
  MANAGER
• IS CREATIVE
• HAS GUTS AND CAN SAY NO EFFECTIVELY
• CAN BUILD TRUST AND EXCITEMENT
• UNDERSTANDS MANAGEMENT IS ABOUT PEOPLE AND
  MOTIVATION
• IS ORGANIZED AND CAN ORGANIZE

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VOUNTEER RECRUITMENT(BEFORE YOU RECRUIT)

• BE PREPARED, HAVE YOUR PROGRAM IN ORDER
• KNOW YOUR PROGRAM AND BE ABLE TO CONVEY THAT
  INFORMATION
• UNDERSTAND THE VALUE OF VOLUNTEER STAFF
• EDUCATE STAFF AND BOARD ABOUT THE RISKS AND COSTS

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VOLUNTEER RECRUITMENT

• RECRUIT ALL THE TIME WITH EVERYONE
• TRAIN YOUR STAFF AND BOARD TO HELP
• SEEK PEOPLE FROM ALL WALKS OF LIFE
• UNDERSTAND HOW TO MATCH THE VOLUNTEER TO THE JOBS

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VOLUNTEER TRAINING

• ORIENTATION IS CRITICAL TO THE SUCCESS OF THE
  PROGRAM
• MORE TRAINING, NOT LESS
• MUST BE TRAINED FOR REAL WORK
• ADDRESS ADULT LEARNING STYLES
• PROVIDE FOR THE BUILDING OF SKILLS
• EMPHASIZE THE ADDED VALUE OF THE VOLUNTEER STAFF
• MAKE THEM RESPONSIBLE

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VOLUNTEER RETENTION

• HAVE REAL WORK FOR THEM TO DO
• VALUE IS COMMUNICATED THROUGH
• ACTION, EVERYONE IS RESPONSIBLE
• CAREFULLY MATCH THE VOLUNTEER TO THE JOB
• FIRING VOLUNTEERS RETAINS VOLUNTEER
• HELP THEM TO DEAL WITH STRESS, BURNOUT AND
  COMPASSION FATIGUE

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MOTIVATORS OF VOLUNTEERS

• PRAISE
• AFFILIATION
• ACCOMPLISHMENT
• INFLUENCE
• SKILLS BUILDING
• WORK EXPERIENCE
• NETWORKING
• EMPLOYMENT OPPORTUNITIES

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RESOURCES THAT CAN HELP

• CHARITYCHANNEL.COM
• SERVICELEADER.ORG
• ENERGIZEINC.COM
• IDEALIST.ORG
• MANAGEMENTHELP.ORG