AIP 11 and 13 Knowledge Management and Training

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AIP 11 and 13 Knowledge Management and Training
Mr. William Scott Defense Ammunition
Center william.s.scott_at_us.army.mil
June 2, 2009
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• AIP 11
• Knowledge Management

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AIP 11 - Knowledge Management

• Objective Develop an on-line AAE Knowledge
  Management (KM) Portal to achieve a "virtual
  AAE one book."
• KM efforts include
• Master Planning
• Learning Management System (LMS) Integration
• Knowledge Object Conversion
• Content Repository Definition
• Taxonomy-Metadata Development
• KM Retrieval and Delivery
• Content Registration
• Content Development
• JKO CoP Feasibility Study
• First KM Prototype Development
• Establish Inter-Organizational KM Working Group

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Tasks

• Phase I Identify the AAE Community of Practice
  (CoP) and Define Requirements includes the
  following activities
• Recommendations on critical AAE Boards
• Identify technical and functional requirements of
  the CoP
• Analysis of Requirements AAE Web Portal
  Specifications
• Phase II Develop the AAE Community of Practice
  Portals
• Phase II.a Develop Initial Configuration
• Phase II.b Develop Application Behind
• Phase III Deploy and Maintain the AAE
  Community of Practice Web Portals
• Phase III.a Implement Governance structures and
  deploy Initial Configuration
• Phase III.b Expand Governance structures and
  deploy Application Behind

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Status

• Professional forums/Communities of Practice
  (CoPs) established
• Ammunition Cop (Live)
• Explosives Safety CoP (Live)
• HAZMAT CoP (Live)
• CoP Objective encourage knowledge sharing,
  provide functional support and improve job
  performance within the CoP
• Defense Acquisition University (DAU) hosting
• Ammunition portal
• Battle Command Knowledge System (BCKS) hosting
• Explosives Safety portal
• HAZMAT portal
• CoP Marketing Plans developed
• Continuing to expand and deploy additional
  capability

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Aligning DAC KM with Army KM Principles

• KM Initiatives at DAC
• Curriculum development instructional delivery
• Knowledge Forums / Communities of Practice
• HAZMAT, AMMO, AAE CoPs
• Explosives Safety
• Continuous learning model
• Knowledge harvesting
• Intern onboarding website
• DAU Ammo Knowledge Network BCKS
• Ammunition Multimedia Encyclopedia
• ISO 90012000-certified Quality Mgmt System
• American Council on Education
• Council of Occupational Education
• International Assoc. for Continuing Education
  and Training
• Ammunition Taxonomy / Taskonomy
• Hyperbolic Browser
• AKO

• Army KM Principles
• People/Culture
• Train and educate on KM
• Reward knowledge sharing
• Establish doctrine of collaboration
• Interactions as opportunities to share knowledge
• Prevent knowledge loss
• Process
• Secure information and knowledge assets
• Embed knowledge assets in business processes
• Use standard business rules across enterprise
• Technology
• Use standardized collaborative tool sets
• Use Open Architectures to permit access
• Use robust search capability
• Use portals with single sign-on authentication

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Status

• Initial meeting April 15, 2009
• Army G6/CIO
• Army G4
• Army AMC
• DAC
• Discussed the problem statement
• DAC's KM is one of many knowledge management
  efforts underway in the Army. In developing and
  fielding our knowledge portal and communities of
  practice, it became clear that DAC's efforts
  needed to be aligned with the Army enterprise and
  answer the broader question "how does KM support
  the Army enterprise and the materiel enterprise.
• Follow-up meeting May 11, 2009

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• AIP 13
• AAE Training

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AIP 13 Training Objectives

• Identify and establish baseline of all
  AAE-related training courses
• Identify course offerings, sources of training,
  and modes of instruction
• Determine adequacy of current training and method
  of delivery
• Determine if new courses are required or if
  current courses need to be enhanced
• Assess/devise training curriculum for AAE
• Assess student satisfaction with the training
  courses
• Determine if the training meets the needs of DoD
  AAE personnel
• Assess the effect the training has on a
  participants performance on the job
• Compare the satisfaction of in-classroom courses
  and distance learning courses
• Enhance curriculum to meet students needs and
  improve safety and security
• Assess/develop certification program
• Assess need to standardize and improve the
  certification process for all stakeholders
• Determine the need for centralized AAE
  certification
• Assess methods of centralized tracking of AAE
  certifications and training

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Certification and Tracking

• Objective Assess the need for tracking AAE
  training certification and standardized DoD
  certification program
• Identify a lead organization for managing
  certification
• Identify potential certification management
  systems
• Determine minimum requirements for a standardized
  DoD AAE/HAZMAT certification
• LMI Report, Concept for a Department of Defense
  AAE Certification Program, December 2007
• Findings and Recommendations
• DoD establish an AAE certification program for
  all personnel
• DAC take the lead for DoDs AAE certification
  program
• DAC consider experienced LMS providers for
  managing DoD certifications

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Certification and Tracking

• Next Steps
• Establish initial certification curriculum,
  criteria, and scope
• Pursue approval to establish a central DoD
  AAE/HAZMAT certification program for all DoD
  personnel
• Assign DAC lead for DoDs AAE/HAZMAT
  certification program
• Assess and designate a Learning Management System
  (LMS) for managing all DoD HAZMAT certifications

Need ICG endorsement and support
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AAE Training Enhancements

• New/Enhanced AAE Curriculum
• Expanded/enhanced Web-based/distance learning
  courses
• Ammo-62, Technical Transportation of HAZMAT
  course
• Ammo-51, Naval Motor Vehicle and Railcar
  Inspection course
• Ammo 49, Naval Explosives Safety for
  Managers/Supervisors
• Ammo-43, Intermodal Dry Cargo Container
  Re-inspection
• New Web-based/distance learning courses
• Ammo-92 Course (Transportation Physical Security)
• Ammo-86 Course (Transportation of Radioactive
  Materials)

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DAC HAZMAT Instruction (ILT to ILT/DL Hybrid)
Old HAZMAT
New HAZMAT
Ammo-62 1-Week ILT 5 DL
Ammo-62 2-Week ILT
(Ammo-62-LAND) 1-Week ILT
Land
prerequisite for
Ammo-62-VESSEL-DL
Vessel
Ammo-62-COMAIR-DL
Commercial Air (COMAIR)
Ammo-62-MILAIR-DL
Military Air (MILAIR)
Ammo-86-DL Transport of Radioactive Materials
Ammo-92-DL Transportation Physical Security
Instructor-Led Training (ILT)
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DAC Intern Program Survey

• Objectives
• Ask the careerists if the training from the
  intern program has been retained.
• Determine if they are expected to perform tasks
  in their job that they were not trained to do in
  the program.
• Identify the gaps between what they learned in
  the program and what they are expected to do in
  their job.
• Identify the topics that should have had more
  attention in the program.
• Identify the topics in the program where too
  much time was spent.
• Report the results of the survey so that DAC can
  improve the intern program.

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DAC Intern Program Survey

• Methodology
• Surveyed interns that participated in the AM and
  QASAS programs between April 2003 through May
  2008
• Conducted a web-based survey from 8 Dec 2008 to
  31 Jan 2009
• QASAS Survey
• 270 QASAS intern contacts provided 213 completed
  the course and/or OJT portion of the program
• Received 210 responses (77)
• AM Survey
• 68 AM intern contacts provided 48 completed the
  course and/or OJT portion of the program
• Received 40 responses (83)
• Conducted phone and face-to-face interviews in
  February 2009.

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DAC Intern Program Survey

• Key Findings and Recommendations
• Replace facilitators with instructors that have
  considerable ammunition experience.
• Review and update course content to ensure that
  it adequately covers the topics that were most
  often cited as lacking.
• Direct students to resources that they can use
  while on the job (for example, websites with
  doctrine, policy, and reference materials).
• Consider changing course schedule, including
  moving/removing some courses.
• Reexamine how WBT courses are employed for
  resident interns
• Update Phase 1 courses to provide more hands on
  exercises.
• Request that each Phase 2 facility appoint a
  single, qualified individual to oversee the
  interns.

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AAE Training Enhancements

• Next steps
• Continue to
• expand course offerings
• enhance and expand DL training
• emphasize safety and security in AAE/HAZMAT
  curriculum
• validate training needs of past and present
  students
• Improve DAC intern programs based on survey input
• Satisfy both Army and Joint Service AAE/HAZMAT
  training requirements

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Questions
QUESTIONS?