Provincial Claims Centre

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Provincial Claims Centre

• Ministry of Labour
• Information Session

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Agenda

• Introduction
• Presentation Overview
• Brief Presentations From
• ESO-1
• Document Processor
• Claims Processor
• Questions?
• Summary

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Positions Available

• Early Resolutions Officer
• 11 Positions Available
• Document Processor
• 4 Positions Available
• Claims Processor
• 6 Positions Available

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Early Resolutions Officer

• Description
• Administer and obtain businesses voluntary
  compliance with Employment Standards legislation
  and regulations. Duties will include provide
  general and case-specific information and advice
  to clients or stakeholders, as well as explain
  legislation and related statutes and making
  referrals to other sources.

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Early Resolutions Officer Continued

• Qualifications
• Demonstrated knowledge of the Employment
  Standards Act 2000 and other related provincial
  and federal legislation. Ability to interpret
  and apply legislation, regulations and policies
  dispute / conflict resolution and negotiation
  skills, and a demonstrated knowledge of
  investigative and interview techniques.

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Document Processor

• Description
• Provide timely data entry related services to
  the Provincial Claim Centre. Duties will include
  view, copy and categorize incoming claims
  documents, enter all data from faxed or mailed
  claims into a database, generate and mail
  standardized acknowledgment letters for
  claimants, proofread data-entries to ensure
  accuracy, and identify problems in documents.

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Document Processor Continued

• Qualifications
• Strong organizational time management skills.
  Ability to work in a high-volume processing
  environment. Demonstrated written communication
  skills, reading comprehension skills and
  detail-orientated. Ability to read document
  information with comprehension, and input data
  correctly ability to work with confidential
  issues documents advanced experience in office
  equipment and software applications.

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Claims Processor

• Description
• Review and assess claims and supporting
  documents for errors, follow up with claimants
  and office staff to resolve issues, provide
  information based on the Employment Standards Act
  2000 to respond factually to routine enquiries
  from employees and claimants and perform database
  searches and inputting. Communicate the status of
  claims to internal and external clients, and
  produce standardized correspondence.

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Claims Processor Continued

• Qualifications
• Strong organizational, time management and
  coordinating skills to work in a fast-paced,
  high-volume environment good judgment and
  accuracy excellent verbal and written
  communication interpersonal skills to
  communicate with internal/external clients
  comprehension and analytical skills, and
  attention to detail demonstrated experience in
  office equipment and software applications
  ability to work with confidential issues.

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Other Applicable Information

• Proficiency in English and French required for
  the bilingual positions.
• Please call 1-888-429-3475 (English) or
  1-866-526-5686 (French) for more details.
• More provincial job information can be found at
  http//www.gojobs.gov.on.ca/mbs/gojobs/gojobs.nsf/
  Search_GJ_Advanced_En_frm?OpenFormSeq1

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How to Apply

• Apply no later than May 28, 2007
• Only applicants selected for interview will be
  contacted.
• For more information, and to apply online please
  visit https//www.ejobs.gov.on.ca/Careers/North.a
  spx.

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Applying for OPS Jobs and Preparing for the
Interview

• May 14, 2007

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Applying for OPS Jobs

• Where are the job postings?
• Increasing your chances of obtaining an interview
  
• Characteristics of an effective resume
• A computer-friendly resume/Using technology
  effectively

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Where are the Job Postings?

• New OPS job competitions are posted every Friday
  on www.gojobs.gov.on.ca
• Each posting provides a brief overview of the
  job, the qualifications you should meet to be
  considered, and application information,
  including competition number, method of
  submission, and application deadline

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Increasing Your Chances of Getting an Interview

• Applications are screened against the
  qualifications given in the job ad. For this
  reason, tell how your skills, knowledge and
  abilities match those qualifications
• Be specific in your work experience
• Tailor your application to the job
• Include both a resume and a cover letter. Both
  are screened for relevant skills, knowledge and
  experience.
• In your cover letter, also show your knowledge of
  the job and ministry/branch
• Have at least two people review your resume and
  cover letter for spelling/grammar errors,
  accuracy, and completeness

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Characteristics of an Effective Resume

• Includes your current contact information at the
  top of the first page if this info will be
  changing, include the new information and the
  date on which it will be changed
• Emphasizes experiences and accomplishments that
  match those required for the job
• Includes specific, up-to-date experience instead
  of stating your job title
• Its spacing, headings, and fonts make it easy to
  read
• Has no white out or pencil or pen corrections on
  it
• Has no spelling/grammatical errors
• Accompanied by a tailored cover letter

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A Computer-Friendly Resume/Using Technology
Effectively

• If submitting your application by email
• Make sure any attachment is a Microsoft Word or
  PDF document. This will ensure that the document
  can be opened (many ministry computers cannot
  open WordPerfect documents)
• Avoid unusual or hard-to-read fonts
• Submit your application using a professional
  email address avoid inappropriately-named
  addresses
• Prior to submission, email your application to
  yourself to ensure that it will transmit properly
• If including your application in the body of an
  email, send it to yourself first to see how it
  will look
• Place the cover letter before the resume ensure
  it is received by the due date print your
  confirmation and keep it

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• If submitting your application by fax
• Ensure that the fax machine is at a reputable
  location with well-maintained equipment and that
  transmissions are clear and legible. Poor
  quality faxes often have lines running down them
  and are difficult to read
• Double-check the fax number before sending
• Ensure your application is at the receiving
• destination by the due date
• Keep a copy of the successful fax transmittal

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Preparing for OPS Interviews

• The OPS interview process
• Preparing your answers
• Keys to a successful interview

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The OPS Interview Process

• Standardized process
• Usually a panel interview with 2 or 3
  interviewers
• All candidates are asked the same questions.
  These questions are directly related to the
  qualifications of the position
• The interview process may include some form of
  testing and/or a presentation

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Preparing For The Interview

• Try to anticipate some of the questions that will
  be asked during the interview, and prepare
  thoughtful answers
• Prepare a brief profile of yourself, a list of
  your key strengths, and personal career/work
  experience review detailing your accomplishments,
  and your future career goals
• Prepare explanations of how you meet each
  qualification and find examples of when you have
  done things related to the qualifications (i.e.
  problem-solving skills when have you
  encountered a difficult problem, what was it,
  what action did you take to solve it, what was
  the outcome?)

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Keys to a Successful Interview

• Dress professionally
• Use a firm handshake, sit up straight, make eye
  contact, and smile
• Be early
• Take a list of references with you
• Be familiar with the position and organization
• Know what youve done and what experience and
  skills you can bring to the job

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• Express yourself clearly and with good diction
• Take time to think before answering difficult or
  complex questions
• Dont be shy to ask for verification or
  rewording.
• When answering questions, dont assume that the
  interviewers have read your application answer
  as though they know nothing about you
• You may ask questions to the panel (eg. When will
  you be making a decision about this job?)

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Web Resources

• Ontario Government Recruitment
• http//www.gojobs.gov.on.ca/
• Youth Opportunities Ontario
• http//youthjobs.gov.on.ca/eng.html
• MNR Youth Programs
• http//www.mnr.gov.on.ca/mnr/youthprograms/
• JobsEtc.ca Federal Government Interview Tips
• http//www.jobsetc.ca/content_pieces.jsp?category_
  id300lange

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Thank you

• Much appreciation for the continued assistance
  and support during the Ministry of Labour
  recruitment campaign goes out to
• City of Sault Ste. Marie
• SSM Economic Development Corporation
• Team Sault Ste. Marie Employment Services
• Best Western Great Northern
• This information session will be available
  on-line at www.cityssm.on.ca

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Questions?