Reviewing and Changing the Training Plan

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Reviewing and Changing the Training Plan

• Lindsey Mason , ICT Co-ordinator
• Shelagh McCrae, ICT Officer

Dumfries and Galloway Libraries, Information and
Archives
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(Ewart Library Cybercentre)
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Training Plan

• TNA - ICT element delivered in-house
• Ewart Library Cybercentre
• 2 ICT Officers
• Expertise in delivering quality training.
• ECDL accredited testing centre in 1999
• MOUS authorised testing centre in 2001.
• Some courses delivered in partnership with
  college.
• NOF funded IITT certification for 2 ICT Officers
  last year.
• ECDL Modules courses 1, 2 and 7 delivered in year
  1

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Training Plan

• Supplementary Funding
• Temporary ICT Officer
• Co-ordinated and delivered ICT element of
  training plan
• Delivered tutor led courses based on Modules 1,2
  and 7 of ECDL.
• Provide some support in branches if required.
  Money?

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Review of Year 1

• Training monitored and evaluated throughout year
• Course evaluations and feedback from staff
• Professional staff meetings
• Cascade Briefings

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Review of Year 1Problems

• Foot and Mouth Disease outbreak
• Staff involved in emergency planning
• No travel unless absolutely necessary
• Staff motivation
• Lack of time to practice
• Preferred learning styles
• Geography of area means huge travel costs

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Review of Year 1

• How did we cope?
• Training moved out to servicepoints included
  CBTand visits from ICT Officer
• ECDL satellite testing centres
• Weekly cascade briefings small chunks of
  learning

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Lessons Learned

• Motivation - encourage responsibility for own
  learning
• Training logs
• Tests not compulsory learning is!
• Change way training is delivered post-review
• Courses not enough to allow everyone to gain
  skills and to pass ECDL module tests.

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Lessons Learned

• Practice time - managed in servicepoints with
  support from ICT Officer
• Fast Track Buddying helps motivation
• Coaching/Mentoring skills training helps staff
  and public
• Staff have different preferred learning styles
• One to one support
• CBT
• Self paced
• Group workshops

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The Future

• Use funding more effectively
• Learning undertaken in each servicepoint
• Everyone has role to play (Area/Group Librarians)
• Extend temp. ICT Officer 3 levels of support
• manage within normal work pattern
• Cover from CSU/ICT Officer
• Bring in relief staff (single manned)

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The Future

• Install computer in branches for training away
  from public where possible
• NetG Public and Staff?
• Satellite testing Centres (ECDL)
• Peoples Network Infrastructure
• Newsletter/Online discussion groups/Helpline