Title: THE MILLENNIUM CAMPAIGN STRATEGIC PLANNING WORKSHOP
1THE MILLENNIUM CAMPAIGNSTRATEGIC PLANNING
WORKSHOP
- Final Report
-
- 20 November 2002
2Workshop context
- The United Nations Millennium Declaration is a
landmark document for a new century .(we are)
initiating a Millennium Campaign to make the
commitments better known throughout the world.
- As part of this, the United Nations system will
work with national governments, civil society,
the international financial institutions and
other partners to produce a series of regular
national reportsto measure and monitor progress
towards achieving the MDGs on a country by
country basis. Our hope is that, in this age of
democracy, annual reporting will force action.
.. - It is not at the United Nations, or by the work
of the organization's officials,that the goals
could be achieved. They have to be achieved in
each of its Member States, by the efforts of
their Governments and peoples. - Secretary General Kofi Annan
3This document.
- Reports on the workshop convened in London on
29/30 October to help develop a common
understanding of, and begin to put a shape on,
the Millennium Campaign. - This workshop involved a broadly drawn group of
19 participants from 13 UN organisations, plus
Social Watch. Their responsibilities covered
policy and partnerships as well as communications
and campaigning. - It was hosted, facilitated, and reported on, by
Chris Baker and Wendie Stone from TBWA\London. - They also conducted a number of interviews (as
well analysis of what has been said in public and
the media) a synthesis of this formed an
important input to the workshop and is covered in
this report.
4An excellent example of the power and practical
value of working together.
- Because of the new challenges presented by the
Millennium Campaign, this workshop necessarily
involved a disparate group of people,
representing a broad range of organisations, most
of whom did not know most others at the start of
the workshop, with little or no experience of
working together. - There was genuine concern that the group would
not gel and that the workshop could end up
focusing more on the differing perspectives and
roles of the different organisations represented,
rather than make genuine progress on mapping out
a way forward. - These fears were not realised and participants
own words about the workshop (see next page), as
well as the collaborative output summarised in
this document, are a testament to the power of
working together. - Just as important as the hard output was that
this workshop made an important contribution to
developing the personal relationships and shared
ownership of a task that successful partnerships
are based upon.
5What participants said about the workshop.
- Better focus of what the campaign is all about
and work-streams of the campaign unit - Im impressed by the daringness of people we
have come together, without inter-agency
posturing, to believe we could make a difference - We came up with a daring mission statement
- Genuine search to get to an understanding as a
collective not a group of individuals - Reinforced my enthusiasm
- Open discussions about partners, work streams
and practical things to do - Cleared some of the fog
- Found a way to link goals and think of the
campaign as a whole - We can be more effective partners now we
understand each other - Group openness and frankness
- We can now mainstream and internalise in our own
organisations and as a part of the whole
6Contents
- 1. Workshop objectives
- 2. Synthesis of themes emerging from the
pre-workshop process - 3. Millennium Campaign vision
- 4. Millennium Campaign initial work-streams
- 5. Campaigning, at the country level and global
level early thinking from the workshop - Annex I. Agenda and list of participants
- Annex II. Pre-workshop headlines
- Fuller extracts from pre-workshop analysis and
interviews are provided as a separate document
71. Workshop Objectives
8Workshop Objectives
- To develop a common understanding of the
Millennium Campaign and key constraints and
opportunities affecting its success - To develop the strategic framework for
approaching the Millennium Campaign across the UN
system - key campaign themes and mechanisms
- the role of each stakeholder (including UN
agencies, individually and collectively, building
on the core expertise and existing plans of each) - To recommend the key short-term focuses for the
campaign the substantive issues to be focused
on over the next 12-18 months, and up to 2005 - Develop a consensus on how we can communicate
consistently and effectively about progress (or
the lack of it) in terms of achieving the goals - Begin to identify ways, via focus provided by the
Millennium Campaign, we can work together more
collaboratively and effectively, both within the
UN system and in our external connections
92. Synthesis of themes emerging from the
pre- workshop process
10Synthesis based on..
- Some of the things people have said, in public
and in the media - Some direct extracts from interviews with Michael
Doyle, Eveline Herfkens, Carol Bellamy, Mark
Malloch Brown, and Thoraya Obaid - These included as an appendix, we focus here on
our synthesis of the key themes emerging from
these - The positive difference(s) the Millennium
Campaign can build on - Challenges and obstacles to overcome
- Campaign planning - operating principles
- Campaign planning - key audience
focuses/inter-relationships
11The positive difference(s) the campaign can build
on
- Clear, measurable, time bound, comprehensive
goals - Unprecedented level of government endorsement (if
not yet real buy in/ action) - One set of inter-related goals, one framework,
agreed by all UN member states - Hits the international mood no more summits,
a framework for action - Common framework for action and partnership new
way of working - People-centred strong social and political as
well as economic dimensions - Powerful tool for both mobilization and
accountability (Bono and ONeil) - Goals/ accountability for North as well as South
(basis for a Global Deal) - The power of data and new thinking strong
analytic foundations
12Challenges and obstacles to overcome
- Cynicism and scepticism culture of failure and
looking back not ahead - Whats new? much about the individual goals is
familiar - Creating local ownership, commitment, and
political will -- not deliverable if the MDGs
are seen as a centralized UN owned initiative - Unavoidable political dimension/risk (and how to
manage it) - Silo mentality demands a new working model (UN
and beyond) - Not yet internalized by UN agencies
- Remaining trapped in the old North/South ODA/debt
relief/trade haggle - Fragmentation 8 goals, myriad individual
agendas - Lack of clarity Campaigning for MDGs vs.the
MDGs are the campaign
13Campaign planning - operating principles
- Bottom up, decentralized, locally owned (UN
supported, not UN controlled) - Stimulate debate, non prescriptive foster home
grown solutions - Encourage society to talk to itself people
speak not UN speak - Maintain MDG as a package need multi-goal
campaigning themes - Underpinned by a unifying big idea (more likely
to reside in the Declaration than the MDGs) - Pooling of resources/use existing networks to
scale up intervention - Be realistic but positive motivate, inspire,
and give courage. - Develop a shared campaign framework which is
simple, clear, flexible
14Campaign planning need for a bottom up mindset
MDG targets and indicators (outcomes more than
inputs)
Global underpinning/campaigning Shared vision,
global dimension/big idea, UN system
15Campaign planning key audiences/inter-relationsh
ips
Millennium Campaign
National government (esp. finance and other
relevant ministers
163. Millennium Campaign Vision
17Lets not forget our hopes and fears (from the
start of the workshop)
- Hopes
- Clearer idea of campaign at global and country
level what launching/ who to/what should we
tell them - Articulate a vision that brings people/ other
actors/partners in - Articulate a vision that crosses sectors
- Forge belief that we can become a mobilising
force for political action - Build on opportunity provided by MDGs to do
something different - Be inspired
- Fears
- Come up with answers that lose sight of
importance of working at country level - Forget that we are a small part of this and that
we need others - The Millennium / MDG Campaign is too complicated,
too overwhelming to find a way to express it - Become bogged down in UN-ese, rhetoric and
bureaucracy - Lose sight of 8 goals
- Becomes a UN project, not an inspiring way to
change the world
18An emerging consensus through the workshop..
- The Millennium Declaration is broader, more
inclusive, and more inspiring than the MDGs - The MDGs are outcomes (and a focus for mutual
accountability) not inputs - The campaign should be rooted in the Declaration,
the MDGs are the means of keeping the score (as
well as a way of focusing both the resulting
actions of the Campaign and the hard outcomes it
is working to achieve).
19The MDGs outputs to the Millennium Campaign
By 2015 all 191 United Nations Member States have
pledged to
Eradicate extreme poverty and hunger
48 indicators
Achieve universal primary education
Promote gender equality and empower women
18 targets
Reduce child mortality
Improve maternal health
The MDGs 8 goals, 18 targets and 48 indicators
provide themes for programme action and programme
measurement at a country level
Combat HIV/Aids, malaria and other diseases
Ensure environmental sustainability
Develop a global partnership for development
20The MDGs relate to inextricably interwoven social
and economic effects
GLOBAL PARTNERSHIP
21Vision is the glue needed to inspire and unite
actors around the diverse (but inter-related)
factors confronted by the Millennium Declaration
and its MDGs
- Themes/mechanisms for advocacy, engagement and
enrolment with different audiences and actors in
specific and varying national contexts
- How can the Millennium Campaign bridge boundaries
and engage many different actors and audiences?
How can we talk about the MDGs in way that is
compelling?
22A view from outside the UN system..
- The power of the obvious is enormous. The
Declaration is obvious -- you make commitments
and keep the scoreits about time - They (the Declaration and MDGs) have the
potential to capture the imagination and mobilize
peoplebut people have to be allowed to own them,
the UN must not treat them as their own property.
Coalitions are already forming around them. They
add value, because there is added value in being
part of something bigger. -
- The UN underestimates the power of the worldThe
Declaration is very empowering and encouraging
for people it lends support and weight to what
people are already struggling for..that another
world is possible. -
-
Roberto
Bissio
23The vision to inspire and unite actors
- How can we talk about the MDGs in a way that is
compelling?
The bigger picture/broader aspiration
The new news/ reason why
is possible
Another world.
24The UNs role in achieving this vision
- UN Reporting
- Data/Monitoring/Analysis
- Reporting who / how
- What needed to achieve goals
- Who falling short
- Who needs to be involved
Make situation transparent so people of the world
can rise up/be aware at the local level
Provide choices at analytical level of what can
be done
25Millennium Campaign Vision
- Workshop Provisional (high consensus)
- We are the force for change which will make the
Millennium Declaration a reality. - We stand for a (new) deal between and within
nations founded on mutual accountability - We aim to energise people and governments to make
the world a better place
Suggested Refinement We are the force for change
which will make the Millennium Declaration a
reality by championing the deal , founded on
mutual accountability between and within
nations, we will energise people and governments
to make the world a better place.
26Some comments on the Vision.
- Represents a strategic underpinning consistent
with the global theme of Another world is
possible which emerged during the workshop. - First draft began we are a catalyst but strong
feeling that we must take a much more proactive,
campaigning stance to overcome scepticism and
inertias thus we are the force for change
was endorsed by the group - and within nations. plus avoidance of the word
global reflects need to drive local ownership
of the campaign. - Some discussion (unresolved) about whether we
refer to the new deal or simply the deal on
reflection we favour the latter as it represents
something which is more final, permanent, and
committed. - Deliberately framed in context of the Millennium
Declaration rather than MDGs, but the MDGs have a
clear role within this vision helping to make
the Declaration and the changes sought more
concrete, as well as guiding specific action and
the parameters for accountability.
27Millennium Declaration Values and Principles
set the tone for the Millennium Campaign
- Millennium Campaign Vision
- We are the force for change which will make the
Millennium Declaration a reality - by championing the deal , founded on mutual
accountability between and within - nations, we will energise people and governments
to make the world a better place.
Values and Principles underpinning this
Vision Primary values Justice, Equality,
Dignity, Solidarity Secondary values Freedom,
Equity, Tolerance, Shared responsibility/partnersh
ip, Respect for nature,
28This Vision will help guide and organise both
campaigning and working together, both within the
UN system and beyond.
- There were many excellent ideas and insights on
both local and global campaigning which emerged,
albeit in a fairly unstructured way we have
aimed to organise these (in the context of the
vision) in this report. - In terms of working together it became clear
that the first step was to have a focus to engage
around participants were very positive about
this vision and could immediately see how this
(plus starting to flesh out the campaign
work-streams captured in the next section)
would facilitate both collaborative working and
independent progress towards a common aim. - Although primarily a UN system group it is worth
noting that the initial springboard for the
vision --- the message that Another world is
possible came from the one non UN participant,
Roberto Bissio.
294. Millennium Campaign -- initial work-streams
30Workstreams 1. Providing information and
infrastructure
- Guardian of the overall Millennium Campaign
Vision and focus for generation of globally
relevant messages to underpin global and local
campaigning - MDG (and/or Millennium Campaign) branding /
identity, plus core MDG communication materials /
collateral - Connector role knowing what the UN (and
other global) agencies know about campaigning,
specifically what they are doing around the
MDGs, and pooling / sharing this knowledge - Listening Post role what does society in each
country think is important (social issue
footprint for each country, based on feedback
from local UN reps, CSOs , public polling etc),
including monitoring ongoing public/ political
debate - Resource Centre source of existing and
emerging (Millennium Project) knowledge and
information relevant to achieving MDG outcomes
(website, help desk, clearing house) for both
civil society and governments
31Workstreams 2. Active campaigning
- Networking identify, link, support key issue
based CSO/NGO networks (pan-national plus key
locals) - Pump priming input / communications to ensure
national reports realise their potential to
stimulate national debate around the MDGs (help
generate best practice cases by assisting in
selected countries) - Encourage (via third parties) analysis of, and
reports on, national accounts from an MDG
perspective - Develop ongoing campaigning around annual global
reports and relevant global and regional events
and forums. - Global and local campaigning around key
Millennium Project outputs - Focus for global awareness / media events (
eg.Live Aid, MTV type events) - Supporting resource generation from donor
countries (incl. Foundations and public) and
Corporates develop targeted fundraising
hooks linked to MDG outcomes
325. Campaigning at a country level and a
global level, and to different audiences early
thinking from the workshop
33Campaigning early thinking from the workshop
- Campaigning principles, themes, and hierarchy --
global and local - Campaign tactics -- different routes to
engagement for local audiences - Audiences, priorities and messaging
34How far to go? There are questions others will
have to answer.
- The level of political risk the UN system is
prepared to accept for itself and its partners? - Data standards for MDG reporting (response to
national government manipulation / spin)? - How far can we go in terms of naming and
shaming (or even encouraging third parties to do
so)?
35Campaigning Principles
There are many routes to engagement which need
to be pursued in parallel, held together by a
common vision rather than rigid process.
- Primary focus is to encourage / facilitate local
campaigning - Listen / understand what is important in each
country - Think of the MDGs as outcomes not inputs
- Campaign around inputs (whatever is necessary to
deliver MDG outcomes in a given country), using
MDGs as the rationale for these inputs - Dont campaign for the MDGs, but ensure they are
always there as the rationale and measurement
tool / target outcomes - Promote partnerships globally and locally
- Our role is providing the data and stimulating,
rather than controlling, debate -- any attempt to
adopt a top down, linear approach focused on UN
channels would be destined for failure.
36Key Campaign Themes
Another World is Possible
37Campaign Hierarchy
- Outcomes (MDGs as a focus for measurement)
Achievability sense of plan inputs tailored
to relevant MDG outcomes
Campaign themes (global and local)
Underpinning vision Another world is possible
38Campaign Hierarchy
- (Monitor and report on) Outcomes (MDGs)
Achievability sense of plan inputs tailored
to MDG outcomes
Driving social engagement
Campaign themes (global and local)
Social responsibility
Commitments and promises
Mutual advantage
Enlightened leaders
Advocates
39Campaigning tactics
- Many routes to engagement to be pursued in
parallel. - Our primary role is providing data and analysis,
and stimulating debate through doing this. - We cant, and dont want to, control debate any
attempt to do so via a top down, linear approach
via UN channels would be destined to failure. - Three main types of engagement-
- Reaching local audiences at the global level
(e.g. via global events). - External stimulus at the local level (e.g.
visits). - 3. Stimulus originating from within a country
(the most important but hardest task for us).
40Tactics -- reaching local audiences at the global
level
- Prominent presence / campaigning around the
global events calendar (incl. Major regional
events). - UN Agency Exec. Boards / Governing Councils
each agency to ensure that MDGs are a standard
agenda item. - Global media events (e.g. Live Aid).
41Tactics -- external stimulus at the local level
- Profile raising visits / missions from MC
leaders,UN Agency Heads, ambassadors. - Encourage Foreign Ministries of key countries to
brief Embassies to promote / use MDGs in local
dialogue (e.g. Donor country embassies in
developing countries). - Regional / sub-regional reports materials to
help stimulate media coverage and debate about
how a given country is performing versus its peer
group. - Use global CSO networks (e.g. Society for
International Development) to leverage local
networks e.g. via local MDG focused CSO
conferences. - Leverage existing relationships between
Millennium Campaign personnel (and from other UN
Agencies) and local CSOs / Issue-based networks.
42Tactics -- within country campaigning
- Potential offered by local UN (and IFI) teams
will vary considerably by country need to be
involved/informed but should not be regarded as
the only (or even main) focus for engagement at
the local level. - Core role of the local UN team should revolve
around the national reports putting the data
and analysis out there and letting nature take
its course (i.e. leave social mobilization to
others). - Leave most local campaigning, analysis and
editorializing (e.g. analysis of national
accounts from an MDG perspective) to local civil
society. - Treat local civil society as partners not
proxies. - Infant Breast Milk campaign a good model.
- Treat MDGs as the scorecard not the campaign.
43Tactics -- within country campaigning (contd)
- Local civil society (including local authorities,
labour organisations, faith groups), the key
group to engage important gateway to
Parliamentarians, media, other opinion formers,
and the general public. - Acknowledged area of weakness for the UN system
(better contracts with government than with CSOs)
-- key role for the Millennium Campaign Unit in
terms of networking (implications for the
profile of people employed). - Often CSOs are already socially mobilized our
role is not mobilization, rather to ensure that
existing social mobilization campaigns have the
information and technical support to take the
Millennium Declaration / MDGs on board and
actively use them as part of their campaigning.
44Tactics -- within country campaigning (contd)
- National reports provide a key focus for local
campaigning and debate unlikely, in themselves,
to be vehicle for social mobilization, but they
should be food and drink for those who are
already mobilized. - WHO experience is not to underestimate the value
of substantive papers, to stimulate engagement
(including commissions set up by Government)
Millennium Project outputs may often fit the
purpose, and represent important campaign
collateral. - Remember -- nothing stimulates government action
more than comparison with close neighbours/
countries they see as being in their peer group.
45Local Campaigning Audiences
Developing
Housing
Donor
Education
National
Private sector
Social sectors
Trade unions
UN Internal Audiences
Housing
Religious groups
Local
Education
Social sectors
Farmers
Recipient
Governments
Indigenous groups
Rural community
Enlightened leaders
Foundations
Uniformed services
Civil Society Groups/ NGOs
Professionals
Parliamentarians
Audiences
Financial institutions
Corporate sector
General public
Men
Urban
Women
Local
Young people
46Local Campaigning Priorities
Housing
Developing
Donor
Education
Private sector
Social sectors
National
Trade unions
UN Internal Audiences
Housing
Religious groups
Local
Education
Social sectors
Farmers
Recipient
Governments
Indigenous groups
Rural community
Enlightened leaders
Foundations
Uniformed services
Civil Society Groups/ NGOs
Professionals
Parliamentarians
Audiences
Academia (donor countries)
Financial institutions
Corporate sector
Activists
Scientists
General public
Issues based groups
Womens groups
Single issue based groups
Social revolutionaries
Men
Urban
Women
Local
Aids groups
Enlightened leaders
Childrens groups
Young people
47Local Campaigning Priorities
Housing
Developing
Donor
Education
Private sector
Social sectors
National
Trade unions
UN Internal Audiences
Housing
TOP PRIORITY
Religious groups
Local
Education
Social sectors
Farmers
Recipient
Governments
Indigenous groups
Rural community
Enlightened leaders
Foundations
Uniformed services
Civil Society Groups/ NGOs
Professionals
Parliamentarians
Audiences
LIKELY SUPPORTERS / ADVOCATES
Academia (donor countries)
Financial institutions
Corporate sector
Activists
FIRST AUDIENCE
Scientists
General public
Issues based groups
Womens groups
Single issue based groups
Social revolutionaries
Men
Urban
Women
Local
Aids groups
Enlightened leaders
Childrens groups
Young people
48Messaging to Governments
- Objective campaign to convince donor
governments to act - You are part of the deal
- You are responsible fort he future development of
our children / the world - Urgency MDGs we have to act now
- Another world is possible if you maintain your
commitment and keep your promises - Messages that demonstrate commitments are being
kept north and south towards a common goal - Give the MDGs a framework with the widest
possible legitimacy MDGs are the biggest thing
going - This is not your Dads campaign its not the
old argument its different - All local failures need to be shaped communicated
in failure to reach the global MDGs - There is no such thing as a local problems they
are global problems
49Messaging to Media
- Objective campaign to drive awareness and help
capture all peoples imagination - A promise has been made
- You are part of the deal
- Take sides. The world has struck a new deal,
what can you do? - Freedom
- From poverty
- From gender inequality
50Messaging to CSOs / NGOs
- Objective campaign to galvanize our closest
advocates to frame their arguments in this
broader context to enrage activists and social
revolutionaries - Campaigns to legislators linking MDGs to their
cause - Reframing the country reports
51Annex I. Agenda and List of Participants
52Outline Agenda
- Day One
- The What of the Millennium Campaign
- Introductions
- Operating principles, shared visions, short-term
goals - Key campaign themes and mechanisms
- Day Two
- The How of the Millennium Campaign
- At the country level
- The role of the UN, individual agencies and other
partnerships - Campaign Vision
53Participants
- William Ryan -- UNFPA
- Kemal Mustafa -- UNFPA
- Gerardus van den Akker -- UNDGO
- Anne Trebilcock -- ILO
- Axumite Gebre-Egziabher UNHabitat
- Dianne Spearman -- WFP
- Turhan Saleh -- UNDP
- Mark Suzman -- UNDP
- Abby Spring -- UNDP
- Marjorie Newman-Williams -- UNICEF
- Gareth Jones -- UNICEF
- Sue Markham UN/DPI
- Loretta Sonn -- FAO
- Andrew Cassels -- WHO
- Jon Liden -- WHO
- Robert Bissio Social Watch
- Hans dOrville -- UNESCO
- Zazie Schafer -- UNIFEM
- Marika Fahlen UNAIDS
- Chris Baker TBWA
- Wendie Stone -- TBWA
54Annex II. Pre-Workshop Headlines
55Pre-workshop headlines and synthesis
- (Based on some of the things people have said, in
public and in the media, plus interviews with
Michael Doyle, Eveline Herfkens, Carol Bellamy,
Mark Malloch Brown, and Thoraya Obaid fuller
extracts are included as an appendix to this
document) - These were an input to the first morning of the
workshop, and minor refinements have been made to
the synthesis as a result of discussion and
feedback when presented.)
56Pre-workshop headlines
- What is emerging is a new consensus that demands
that we match mutual commitments and mutual
accountability a political bargain being built
around a partnership of self interest between the
countries of North and South mmb - More about politics than economics(using) the
power of data (to) drive political action. ..A
recognition that the old solutions for achieving
growth and production are not good enough,.its
time to think out of the box. Put out the
figures as a means of generating a debate rather
than using it to lay out prescriptive solutions
mmb - The motif of Johannesburg was enough summits,
now we want to get on with things. The MDGs,
with their focus on implementation, action, and
measurement very much hit the international
mood. mmb
57Pre-workshop headlines/contd
- The goals themselves arent newThe difference
is that this is the UN agendaa common agenda
across agencies.. cb - The goals themselves are not different, they are
the culmination and summary of recommendations
emerging over a long period (the opportunity)
is to have everyone working in the same
direction, pooling our resources, not operating
in our own compartmentalized boxes to - The UN system itself is a major barrier (with) a
chronic desire to work in the old ways and a silo
mentality mmb
58Pre-workshop headlines/ contd
- .The real work to be done is at the country
level, making the MDGs central to life in each
country to - its crucial that the UN dont own the
MDGsthey need to be owned by the people, the
governments, non-governmental organisations..
.the home grown element is vital eh - Ministers of Finance havent got it
yetbudgetary commitments have to be made, which
is why it has to be a country driven process.If
it is received as a top down UN driven process
then you wont get buy in. They have to see them
as their goals not the UNs goalsWe need local
pressure currently its very, very, very
centralized, it has to get decentralized cb
59Pre-workshop headlines/ contd
- ...We must find ways of letting each society
talk to itself, not talk at them from outside
must be totally locally owned, the community
itself saying this is good for us, so lets get
together and implement it to - .we need messages that are not UN or
development speakthat my mother could
understand cb
60Pre-workshop headlines/ contd
- Important to keep the goals as a package .
There is commitment to the package as a whole,
all are important, and there are synergies
between them..their strength is that if you
achieve one you are closer to achieving others
md - Campaign messages have to cut across goalswe
cant be selective about goals, they are all part
of one message of making life better in
developing countries to - We need a number of campaigns under an overall
campaign umbrella .its important to work at
keeping the UN system together, and (also)
leverage existing external networks (health,
hunger, environment).. - To do this we need multi-goal themes mmb
61Pre-workshop headlines/ contd
- (Also) sell the big concept, the new Global
Dealcentral to all of us, about the future of
our world -- redefine all of our individual
responsibilities as citizens mmb - .. Our intention is to have a political row
about what is needed in country after country,
year after year. Because out of these debates
will come the energy and the demands and
ultimately the results and, only if the people
engage will we achieve the goals. mmb - Always giving bad news is de-motivating, it
drives fatigue. We need to find ways to give good
news, the story isnt that bad.we need to find
good reasons to say great We need to
motivate, inspire, and give courage eh