Alan Green

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New Capabilities
Delivering Culture ChangeWhat it is and How to
do it
Alan Green
Ex-Business Change Manager GCHQ New
Capabilities agreen_at_bcs.org.uk
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WHAT IS CULTURE ANYWAY?

• how things are done around here
• values and expectations that members of an
  organisation share
• the ways of thinking, speaking and interacting
  that characterise a certain group

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THERES A LOT OF IT ABOUT

• Cameron calls for culture change to combat
  'anarchy in the UK'
• Guardian, 20 Aug 2007
• We need a cultural shift to change the way we
  drink
• Independent, 5 March 2008
• CIOs must lead culture change
• Computing, 13 Sept 2007
• Why we need an NHS culture change to implement
  ICT change successfully and to give people
  modernised healthcare services
• Br J Healthcare Comput Info Manage 2002 19(8)
  2930, 33.
• "To deliver sustainable communities we need a
  culture change in planning to create a
  streamlined, modern system.
• Planning Minister Yvette Cooper, 14 June 2005

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WHY DO WE CARE?

• Its about behaviour, and everything that affects
  it
• Individuals
• Teams
• Organisations
• It affects how organisations
• perform
• are perceived.

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LOTS OF MODELS
McKinsey 7S
PPIT
ITS Wheel
Soft Systems
EFQM Excellence
Capability Maturity
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Capability Maturity Models
CMU/SEI 1986-2006
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SETTING THE VISION
Leadership
Management
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ENERGY FOR CHANGE
1536 Change Programmes that
Percentage of Cases
Source McKinsey June 2006
Success in sustaining organisational energy
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SETTING THE VISION

• What The Objectives
• SMART deliverables, to Time, Cost Quality.
• Define the Future.
• Why The Benefits
• Outcomes achieved, Threats averted, Opportunities
  seized.
• Explain why its a Good Thing
• Together, a Compelling Case for Change

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HOW DO YOU CHANGE AN ORGANISATION?

• IT paradigm
• Its the tools
• HR paradigm
• Its the people
• Performance Management paradigm
• Its the business system
• Theyre all right its holistic!
• Whats the balance for your problem?

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REALISING THE BENEFITS
Benefits
New Ways of Working
Capabilities
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DELIVERING THE CHANGE
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SPECTRUM OF ENGAGEMENT
Co-create
Direction Setting Leading Learning
Consult
Test
Sell
Tell
Active involvement
Senge 1990 The Fifth Discipline
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MAKING CHANGE HAPPEN

• Engage staff at all levels
• seniors (alignment, leadership, permission)
• middle managers (resources, delivery)
• real folks (energy, commitment, reality check)
• Support them from the Centre
• Use project methods
• Communicate!
• Measure it

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INTERVENTIONS THAT WORK

• Leadership
• Communications
• Training
• Workshops
• Pilots Trials
• Engagement!

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MEASURING THE CHANGE
Kubler-Ross 1969
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THE LAST WORD ON CHANGE

• The Hard things are Easy
• The Soft things are Hard
• The Soft things are more important
• Professor John Hunt
• London Business School

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