Jerry Held

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(No Transcript)
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Jack Pellicci Vice President, Global Service
Industries Oracle Corporation
Leveraging the Power of the Internet and
e-Business in an e-Everything World May
22, 2000
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The Internet Changes Everything
Not just a technology change rather a new
communications concept . a new way of
doing business
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Understanding the Impacts of Change
Cultural
Political
Social
Environmental
Technological
Economical
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The Digital Economy
Digital Capital

e-Everything
RROI
Internet Time
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The Business Web
Distributors
Suppliers
Digital Capital
Infrastructure and Service Providers
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Digital Capital

• Human Capital
• Customer Capital
• Structural Capital

Internetworked Knowledge Assets
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Competing for Digital Opportunity

• Service to Service
  by
• In Line On-Line
• Traditional Training e-Learning
• Physical Knowledge Digital Knowledge
• One -Offs Repeatable e-Solutions
• i-Webs B-Webs

Creating Digital Capital
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The e-Everything Paradigm
Classroom
Digital Capital
Community
Commerce
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e-Everything Drivers
e-Business Solutions
Customer
Competition
Convenience
Cost
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Customers in the Digital Economy

• Tech-Savvy
• Empowered
• Mobile
• Value Driven
• High Expectations

Virtual
Self Service
Interactive
Connected
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e-Everything The Strategic Framework
Employer Provider Job Seekers
e-Government
e-Business
e-Learning
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e-Government
Government On Line
On Line Governance
Self- Service
e-Security and Privacy Services
e Transformation Services
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e-Business More Than e-Commerce
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e-Business the Framework
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e-Business Means Operational Efficiencies

• Focus on Core Competencies
• Simplify Everything
• Centralize and Consolidate
• Provide Self Service
• Internet Enable the Enterprise

e-Everything Inside
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e-Business Offers Digital Opportunity

• Better!
• Faster!
• Cheaper!

Customer Satisfaction!
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e-Learning Leveraging the Connected Community
Elementary (Primary) Schools
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Enterprise Portals Creating Personalized Access
Enterprise Portal
Electronic Services
Directory Server
Employee
Emplo
EXsdfe
Location-based services
EXs
Abcd
Customers Suppliers Partners Employees
e-Business Applications
Exchange/ ERP Applications

• Enterprise Portal
• One place to access personalized information
• Empower users by efficiently sharing information

Personalized delivery Access via Internet,
Intranet, extranet, VAN
I/N
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Welfare Reform Model
Integrated Social Services
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Providing the Job Seeker One Stop Choice
Internet
Call Center
Kiosk
Counter
Mail
Interactive-TV
Customer Interaction Center
Customer Relationship Management
ERP Applications
Business Intelligence
SEM
Internet Platform
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Integrated Social Services

• Seattle JobLink
• Utah UWORKS
• DOL AJB/ATB
• DOL OSOS

Self-Service
Work Services
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New Technology For Employment Services

• One to One... Personalization
• Location Based Services
• Application Service Provision
• Dynamic Digital Exchanges
• Wireless Mobile Telephony and Voice Recognition
• e-Metrics

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Using Location Aware Solutions
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Leveraging Location Based Services
A Spatially Enabled Data Warehouse Enables
Washington State to Analyze and Report On Welfare
to Work

• Washington State Department of Social and Health
  Services (DSHS)
• Business DSHS helps people in need
• Location Olympia, Washington, USA
• Application Data warehouse of DSHS clients to
  support research, analysis, and reporting of
  service utilization.

How Many People are receiving job training in
the 10th District?
How Much Money was allocated to Job Training in
Lewis County?
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• Digital Exchange
• Applying e-Business to New
• Economic Environments to
• include Government
• Business to Business Buying Selling
• Forward reverse auctions, bid/ask
• Quoting negotiations
• Open market purchases
• Consortium buys

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Elements of Success

• e-Business Principles
• e-Leadership
• e-Transformation
• e-Speed

Harvesting the Digital Dividends
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e-Business Principles

• Focus on the Right Customers and Understand
  Their Needs
• Empower Customers to Help Themselves
• Deliver Personalized Customer Service Through
  CRM
• Make it Easy and Pleasant for Customers to Do
• Business with You
• Redesign your Business Processes With the
  Customer in
• Mind

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e-Leadership in the Digital Economy

• Simplicity
• Completeness
• Velocity
• Empowerment

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e-Transformation
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New Strategies for a New Economy

• Think Big, Start Small, Scale Fast --- Deliver
  Value
• Plan and Operate at e-Speed
• Focus on the Customer and Their Customers
• Develop a Self Service Architecture
• Emphasize Shared Services
• Stress Simplicity and Completeness
• Create Dynamic Partnerships
• Develop Digital Capital Harvest Digital
  Dividends

Empowerment is the Key to Success
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