Jerry Held

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E-Learning at Oracle State of the Initiative and
Lessons Learned
Daniel Tkach Principal, Worldwide
Marketing Oracle e-Business Suite
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On the Internet, content may be king, but
infrastructure is God

• Tom Kelly
• VP, Worldwide Training
• Cisco Systems, Inc.

In the current digital culture, CIOs that
implement learning infrastructures,
provide their organizations with the ultimate
means for market differentiation
John Santos Meta Group Research
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What is e-Learning, Anyway?

• A learning opportunity
• available at the users webtop
• Instructor led
• Community based
• Self-paced
• Blended mix

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Why e-Learning?

• Vendors without an e-Learning strategy will lose
  share to their competitors
• Cushing Anderson, IDC, 2000

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e-Learning an e-Business Imperative
e-Learning
Train
Support
Need to learn fast to execute
Launch of new products Mergers and
acquisitions Business to business
environments Large scale reengineering
efforts Road warriors Help desks
Perform
Employees Customers Suppliers
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The Oracle e-Business Model
E M P L O Y E E S
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Oracle e-Business Learning

• Key e-Business transformation enabler
• Adds value at every point in the customer and
  supplier relationship cycles

Enterprise Applications OTA, O.TUTOR O.iLEARNING
Train Suppliers
Train Customers
Train Employees
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Oracle iLearning

• A Learning Community Management System offered as
  a fully hosted Internet service.
• http//www.oracle.com/ilearning

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Oracle iLearning
Hosted Application Content may be stored at the
clients location (behind firewalls) Learning
Community Learners, Instructors, Managers
Content Providers and Administrators. Multiple
Learning Modes Synchronous, Asynchronous,
Self-Paced and Scheduled Learning. Content
Management Delivery, tracking, administration
and reuse
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Oracle iLearning Hosted Architecture
Client Firewall
Oracle iLearning ASP
Separation of Content and Learning Management
System
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Oracle iLearning Functionality
Content Developer
Learner
Learn
Build
See Try
Enroll Collaborate Feedback
Design Assemble
Administrator,App. Developer
Instructor
Teach
Customize
Deliver Assess Advise Collaborate
Look Feel Business Logic
Manager,Analyst
LearningAdministrator
Manage
Measure
Setup Integrate Control Access Monitor
Analyze Evaluate Mine (data)
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Reusable Content Object Model
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Oracle University Today
1700
Total staff
400
Locations
Instructor led course titles
400
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Oracle e-business Transformation
Internet Content
Internet Sales
Internet Operations
Internet Delivery
TIME TO MARKET

• eClasses, OLN e-Business Network
• Thin Client Classroom
• E-Learning Fast Tracks
• Oracle iLearning

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OLN Professional Subscription

• Subscription education business focused on
  advanced topics
• e-learning service for Oracle professionals
• Powered by Oracle iLearning
• Available globally 24x7x365
• Growing at 2000 subscribers per week
• Target 100,000 learners by end 2001
• Four months from concept to revenue

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Success Factors for OLN

• Executive sponsorship
• Technical infrastructure (Learning Management
  System development)
• Training/HR support
• IT support
• End user acceptance
• Content (High quality designed for delivery
  method)
• Communication plan

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Problems and Solutions

• New product
• Very fast growth
• Internet latency on global operations
• Course design
• Non-Oracle content standards
• And the most important.
• EXPECTATIONS

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What has E-Learning Meant for Oracle?

• Rapid refocus of business model and adoption of
  e-learning for Oracle University, the second
  largest IT training provider
• Quarter (Q1 00) to Quarter (Q1 01) Comparison
• Internal education cost down 40 (3.7M)
• Classroom enrollments down 60 (19,300)
• eClass enrollments up by 43500
• Total student enrollments up 36 (11,500)

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E-Learning Trends
Source Gartner, 2000

• 2003 Content is King
• Decentralized e-Learning technology part of the
  infrastruct.
• Browsers offer virtual classrooms and authoring
  functionality
• Professional and end-user courses included with
  apps
• Productivity suites feature course authoring.

Synchronous Asynchronous Simulations JIT
Prepackaged JIT Communities
Part of Browser

Part of ERP
Strategic Point Solutions
Rich Off-the-Shelf Content
Part of Word Processor
Web Store Fronts
Part of e-Mail
End-User SW Vendors
Strategy Assessment Course Production
Management Authoring

and Aggregation
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Oracle Directions in e-Learning

• Full integration of e-Learning across the Oracle
  E-Business suite
• User ? Data ? Transaction
• Implementation of e-Learning practices at every
  phase in customer and supplier relationship cycle
• E-business learning
• Rapid growth of OTN and OLN as global learning
  communities
• Supporting partners and customers
• Deployment of Oracle iLearning based solutions
  and our e-Learning experience
• B2B, B2C, B2E