QuEST Forum

1
QuEST Forum

• Greg Feldman
• QuEST Forum Project Director
• Motorola
• greg.feldman_at_motorola.com
• greg-feldman_at_attbi.com

2
Strategic Direction Future Focus
Where we are going
COMPLIANCE EXCELLENCE
3
Quest Forum Strategic Objectives

• Improved Industry Performance
• Industry Recognition for Standards Expertise
• Increased Membership Value
• Harmonization of Standards and Models
• Evolution to Support Business Excellence
  Models
• Global Industry Representation

4
Membership Numbers
Through 3/31/2002
5
TL 9000 Registered Sites
Jan 2002
Jan 2000
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Globalization

• Implement a QuEST Forum policy for regional QuEST
  Forum activities (POLICY SUBTEAM)
•  
• Target and recruit global companies for
  membership in regional Forums (RECRUITING
  SUBTEAM)
• Implement global work structures to accomplish
  QuEST Forum objectives (TACTICAL SUBTEAM)
• Iddentify additional QuEST Forum products to
  satisfy global customer needs (PRODUCTS SUBTEAM)

7
Asia-Pacific Regional Conference Update

• Held in Korea 275 attendees
• Samsung, LG, Korea Telecom, South Korea Telecom
  (SKT)
• Asia-Pac is fastest growing user of TL9000
• 33 Growth, China fastest growing in region
• Also visited largest operators in China and Japan
• China Mobile, China Unicom, NTT, KDDI
• Interest is very strong and growing
• Operators want to use TL9000 as a stabilizer
  during explosive growth

8
Forum Administrator

• 2001 Performance Results
• Membership Value Numbers
• Members willingness to renew 82 (top two boxes)
• 2002 survey coming out soon!

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Forum Administrator

• 2001 Performance Results
• Financials
• 2000 2001
• Revenues 2,229,708 1,916,597
• Expenses 1,723,045 1,889,863
• Surplus 506,660 26,734

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Forum Administrator

• Major Milestones 2001
• Projects
• QuEST Forum Brochure redesigned (January)
• QuEST Forum Web site redesigned (February)
• Membership Value Survey (March)
• Strategic Planning (March December)
• 1st Member Value Survey conducted (May)
• Accreditation Body expansion pilot begins (July)
• 1st Member Sensing Survey conducted (October)
• QF joins the IAF, the IAF joins the QF (November)

11
RRS Statsas of December 31, 2001

• Since January 25, 2000
• Data Confirmations Sent over 2000
• Registered Companies 91
• Registered Organizations 141
• Registered QF member companies 39
• Product Categories with trend reports 24
• increase in registration since 1/00 780

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• Registration Applications From the Following
  Countries
• Belgium Israel
• Brazil Korea
• Canada Mexico
• China Poland
• France Taiwan
• Germany United Kingdom
• Hong Kong United States