DOEs CrossCutting Training Forum

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DOEs Cross-Cutting Training Forum

• Michelle Kirby,
• CCTF Administration

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• In FY-2003 through FY-2005, due to budget
  reductions and other significant workforce
  issues, the Department of Energy will be facing a
  fundamental and imperative shift in its culture
  from a decentralized to a more centralized
  approach to develop and coordinate its training
  initiatives.
• The Cross-Cutting Training Forum must become a
  critical, strategic tool to address the
  Presidents Management Agenda, the need for
  corporate consistency, and to support our
  training and development activities in the areas
  of E-Government, leadership and development,
  partnering and sharing, and corporate
  consistency. I strongly encourage Department of
  Energy organizations to use the Cross-Cutting
  Training Forum and to assist us in finding ways
  to make it a more valuable tool for you, your
  managers, and your organization.
• --Dr. Jerome M. Butler
• Director of Training and Human
• Resource Development

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DOE Tasked to Cut Training Costs

• Congress requested GAO audit of training
• GAO identified training redundancy as an issue
  across DOE complex (2/12/99, RCED-99-56)
• Cross-Cutting Training Forum (CCTF) conceived,
  developed, and online in October 1999 in response
  to GAOs report as
• a method for reducing redundant training
  activities
• a method for tracking cost savings

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Success Stories

• Yucca Mountain realized 50,000 in cost savings
  on Conduct of Operations Training
• HQ DP realized 25,000 in savings on Introduction
  to Biohazards course developed by DOE-AL
• NETO realized 220,000 in cost savings on 8
  course requests

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Cost Savings
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CCTF Implemented

• CCTF on-line in October 1999
• A participant usage survey was conducted in 2000
  to
• determine facility points of contact
• explain the benefits and importance of
  participation
• encourage greater participation
• explain need to document all cost savings
• answer questions

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CCTF Continuous Improvement

• On-line survey conducted in 2001 to
• determine if cost savings are being reported
• solicit feedback for system enhancements
• rate the level and quality of support received
• Cost savings to date of over 428K
• Enhancements suggested by users are implemented

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Changes Resulting from Customer Feedback

• Nothing to Add response checkbox available on
  Unsummarized Requests screen
• Advanced search functions
• Summarization responses
• Cost savings summarization responses
• Ability to route responses to identified POC
• Drop-down selection for Desired Method of
  Delivery
• Change password option on main menu
• CCTF News Letters posted

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Nothing To Add

• Ability to respond Nothing To Add to several
  requests at the same time

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Advanced Search Functions

• Ability to search for all summarization
  responses, and responses with cost savings

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Main Menu Option Changes

• Ability to view past CCTF Newsletters
• Ability to change password through main menu

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Route Responses to POC

• Ability to route Initial Request responses to
  identified point of contact

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CCTF Demonstration
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Common Concerns

• Who do I contact if Ive forgotten my password?
• Michelle Kirby, [phone] or mok_at_inel.gov
• Who do I contact to request access to CCTF?
• Dottie VanSteinburg, [phone] or
  Dottie.Vansteinburg_at_hq.doe.gov
• Do we really need to summarize each request?
• Yes. It is important to let other participants
  know the outcome of your request, and to post any
  cost savings realized through sharing of
  information

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Common Concerns

• How can I reduce the number of emails I receive?
• Edit your account information through "View the
  Phone Book" on the CCTF main menu
• Why was I sent back to the CCTF Login screen?
• The system will time-out after 45 minutes on a
  single screen
• What do you mean by Thread?
• A request "thread" is simply the initial request
  with ALL responses associated with that request
  linked together in a single location

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So Where Are We Now?
Join in the Sharing Process . . . Become an
Active Site!
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So Where Are We Now?
Do YOU have suggestions for improvement, ways we
can increase participation?
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Questions
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Comments

• Dick Devine, DOE Albuquerque Operations Office,
  initial CCTF Project Team Lead