Humanities Service Delivery Review September 2006 Brian Greenwood SDM

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Humanities Service Delivery Review September
2006Brian Greenwood - SDM
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Humanities Faculty KPI Summary September 2006
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Humanities Faculty September 2006
Customer Accomplishments From 1st September the
new ICJS Institute Manger is Christine
Elliott. The SECS Teacher Test Centre opened for
business in St Georges during the month and is
heavily booked, this being one of the peak times
of year. Carol OSullivan (SLAS) has
co-translated an Italian book Kuraj which has
been awarded the John Florio translation prize
funded by The Arts Council and others.
Customer activities and key dates SECS completed
its office moves and re-organisation in St
Georges. Preparation for SECS to become a QTS
testing centre was completed and is now live in
St Georges. Preparation of the Journalism
Newsroom in Milldam was completed and the
computer systems are being installed. All
schools top priority has been to get ready for
the student intake using the new Jupiter system,
with SECS and ICJS in the van having an earlier
start to the academic year. SECS inductions have
gone well.
Issues and outages The Journalism Newsroom was
late on handover and the computer systems will
not be ready for induction week. Park open
access facilities (inc room 3.04) were several
weeks late on hand back for student use after Uni
Clearing. SLAS has asked for the situation to be
reviewed for next year. Staff PC orders have
been delayed by a re-tender and will not be
installed in time for start of term. Similarly
some users had hoped for their XP upgrade before
start of year. Monitors have also been delayed by
a tender. The new Servicedesk arrangements have
been discussed with faculty and schools, but
towards the end of September concern was being
expressed about responsiveness to logged jobs and
feedback on progress.
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Humanities Faculty September 2006
IS Accomplishment The IS Humanities Service
Delivery Team began full operations on the 4th
September and has had an exciting start with
SECS students arriving, the Teacher Test Centre
opening for business and preparation for the
Newsroom along with the normal tasks. 17 sessions
of student induction were run. Discussions
continued with SECS management and DCQE to agree
support coverage and a meeting is planned for
early October to explain who does what and the
procedures for getting support to SECS
staff. Getting the Teacher Training Centre
operational for bookings
Future planned work and exposure to
risks Advertising for and selection of student
staffing during October for Park Open Access
support manning in the evenings. Large number of
PC rolldowns in SLAS. Maintenance of the Melissi
language labs in Park. Completion of the XP
rollout to staff. The rollout of Groupwise to
Humanities is scheduled for 3 weeks in November.
Customer and Business Concerns/Status/Accomplishme
nts SLAS is keen to enhance the wireless
coverage for Park building and is now waiting for
a rollout slot availability. Similarly SECS
wishes to extend wireless in St Georges as its
teaching rooms facilities are modernised. Humanit
ies has concerns about Open Access development
and how they might be affected. Continuing
discussion about the PC and Laptop Managed
Schemes and purchasing equipment to match
requirements. The faculty is interested in what
IS will be able to offer through its on-line
training developments for staff. Macromedia
products future licensing and cost?
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Humanities Faculty IS Project Status September
2006
Active IS Projects Prime Deliverables
Date Status Journalism Newsroom for SSHLS Brian
Greenwood Working system Oct 06 Yellow XP
Rollout Phase 2 Brian Greenwood All staff
migrated to XP Oct 06 Red SLAS PC
Rolldowns Barry Millin Replacement against
list Oct 06 Yellow Teacher Training Test
Centre Barry Millin Working System Sep
06 Green IT Induction Programme Richard
Simpson Attendance Sep 06 Green PC Labs
Preparation Barry Millin Open for term start Oct
06 Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators
above) Journalism additional resources have
been put into the project XP Rollout waiting
for PC deliveries, when the rollout schedule will
be re-worked PC Rolldowns priority rolldowns
have been done, others waiting for
resources Teacher Test Centre work on the
server required
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Status Legend
(cut/paste appropriate button for each update)
Complete
Improving but not yet reaching target Not yet
reaching target Worsening and not reaching
target
Improving but seriously behind
target Seriously behind target Worsening and
seriously behind target
Improving and consistent with target On
target Worsening but consistent with target