INTERPERSONAL COMMUNICATION SKILLS

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INTERPERSONAL COMMUNICATION SKILLS
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ACTION

• Understand the use of interpersonal
  communication skills

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CONDITIONS
BSK/SCOPE
The purpose of this lesson is to introduce the
student to the use of interpersonal communication
skills.
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INTERPERSONAL COMMUNICATION TECHNIQUES

• Observation.
• Body language.
• - Smiles
• - Frowns
• - Raised eyebrows
• - Flushed cheeks
• - Perspiration

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GESTURES

• Finger tapping.
• Clenched fists.
• Hand wringing.
• Arm crossing.
• Fighting stance.

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SPACE RELATIONSHIP

• Zone 1 Intimate distance.
• Zone 2 Personal distance.
• Zone 3 Social distance.
• Zone 4 Public distance.

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SPACE RELATIONSHIP EXAMPLES

• Jabbing intimidation zone with finger or hand.
• Proximity threat or comfort.
• Touching.

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BEHAVIORS THAT EXPRESS TRUST

• Cooperation showing willingness to help without
  force.
• Submission and compliance.
• Respectful.
• Courteous.

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BEHAVIORS THAT EXPRESS TRUST

• Embarrassment.
• Withdrawn attitude.
• Sadness.
• Grief.

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BEHAVIORS THAT EXPRESS ANGER

• Aggression.
• Hostility.
• Sarcasm.
• Lack of cooperation.
• Frustration.

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BEHAVIORS THAT EXPRESS FEAR

• Sweating.
• Sickness.
• Running away.
• Freezing in place
• Nervousness.
• Overcooperative or submissive.
• Uncooperative.

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BEHAVIORS THAT EXPRESS CONCERN

• Offering aid and comfort.
• Listening.
• Acts of caring.

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BEHAVIORS THAT EXPRESS INDIFFERENCE

• Not providing aid.
• Not appearing to be listening.
• Not caring.

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REVIEW / SUMMARIZE

• Observation.
• Body language.
• Gestures
• Space realationships
• Behavior.