The Social Innovation Lab for Kent

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The Social Innovation Lab for Kent
SILK methodology and toolkit
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John Fowler, Seashells Children and Families
centre
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Peter Brook, Gateway Development Officer
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Graham Badman, Former Managing Director,
Children, Families and Education Directorate, KCC
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Need to do things differently
Concentrating on outcomes rather than outputs is
the biggest change the public sector has to make
Sir David Varney, 2008
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SILK set out to provide
Tools to better understand and engage with
residents and stakeholders
Space to think strategically about services
Platform for collaboration to solve complex
problems
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Aims

• To provide a safe space and a creative approach
  to tackling any number of strategic challenges,
  in order to develop new responses to apparently
  intractable problems, based on the realities of
  peoples lives
• To build the capacity and skills of staff across
  the council and indeed its partners to focus
  on citizens and experiences, rather than services
  and organisations, when developing strategy and
  implementation plans.
• KCC Corporate Plan 2009

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Who facilitates SILK?
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SILK Associates Consultants and experts
SILK Pioneers Kent innovators
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The principles that define SILK
Insights and ideas can and should come from
anywhere and everywhere
People are usually the experts of their own
lives, their families and communities
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The principles that define SILK
The more people we involve, the greater the
chance of making it stick
Platforms and tools for collaborative working
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What SILK does
Website
Projects
Publications
Workshops
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Just Coping

• Deep qualitative research exploring the lives of
  low income families in Kent
• Worked with a multi-disciplinary team from
  across Kent to explore the issues and
  opportunities to improve lives of families
• Just Coping report influencing policy locally
  and nationally

Communication production
Research analysis
Co-design
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Engaging fathers

• Worked with a children and family centre in and
  a group of fathers in Sheppey to co-design a new
  service that promotes quality family time
• Helped secure role of full-time dads worker as
  part of centres staff, and currently working
  with him to define ongoing activity

Research analysis
Communication production
Co-design
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Gateway

• Worked with front line staff to co-design a
  customer insight and service improvement tool -
  Insight to Idea
• Helping create a collaborative service culture
  through project-based training and staff
  development

Research analysis
Communication production
Co-design
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Project typology
Future Services
Service (re)Design
Sustainable Services
Design thinking Working directly with an
identified user group and delivery partner to try
out new ideas
Service thinking Co-creating service
improvements with frontline staff and users
within an existing service context
Policy thinking Multidisciplinary group informed
through direct or indirect user involvement
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SILK methodology
Business plan, service blueprint
Policy / vision document, service concept
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SILK methodology
Test Refine and prototype selected concepts
Initiate Define the project and its parameters
(write the brief)
Create Idea generation with the project team and
service users and providers (possibly co-design
team)
Define Consolidate idea and communicate for the
next stage
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Initiate
Stakeholder meeting to discuss plan of action
Getting a project proposal written up
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Create
Using idea templates to develop service ideas
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Test
Desktop prototyping the Go-Card
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Define
Feedback DVD given to all families
Identifying project opportunities
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Group exercise
Project planning activity
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Group exercise
Persona template
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Summary
Part 1 Context and challenges What is SILK Core
principles How SILK supports teams across
KCC Case studies Part 2 SILK methodology Project
planning exercise
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Any questions?
Keep in touch For more information or to join our
mailing list email SILK.Team_at_kent.gov.uk Or come
visit us! Room 3.23 Sessions House Telephone -
01622 694 657