LAR Operational Update

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LAR Operational Update

• Donal Barry
• Katrina Sheeran
• Channel Operations Manager
• dbarry_at_microsoft.com
• katrinas_at_microsoft.com

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Agenda

• License Transfer Process
• Volume License Keys Product Activation
• Top Reasons for Invalids
• Channel Training Kit
• VL Hour reintroduction
• LAR Update Bulletin

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License TransferCorporate Select 3 , 4 , 5
Enterprise 4 , 5

• To transfer licenses the customer must provide
  the original license confirmation and a brief
  statement detailing what is being transferred.
• This statement should include
• details about the number of licenses
• reference the terms and condition under which the
  software can be used.
• For the transfer to be valid, the recipient must
  sign the statement indicating agreement with the
  terms specified in the license agreement.
• Microsoft does not track licenses that are
  transferred, so it is vital that the recipient be
  able to produce the license confirmation and the
  written statement to prove proper transfer and
  ownership of the licenses.
• Please note because the transfer is between the
  customer and the transferee, it is not necessary
  for Microsoft to sign the statement

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License TransferCorporate Select EA EA
Subscription

• Similar process as previous however additional
  step is completion of License Transfer Notice
• Explore.ms
• Enterprise gt Forms gt Select Enterprise Transfer
  Notice 6.0 APOC

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Volume License Product Keys (VLKs)

• A Volume License Product Key is a product key
  issued to a specific customer under a specific
  license agreement
• Each VLK is associated with a particular customer
  and type of product that the customer is licensed
  for
• For Select License Agreement, Enterprise
  Agreement, School Agreement or Campus Agreement
  customers, one VLK is issued per enrolment
  agreement per product family
• For Microsoft Open License customers, the VLK
  will be provided on the Open License order
  confirmation

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Volume License Product Keys (VLKs)

• These VLKs are to be used when prompted by the
  product at installation or when a custom image is
  created
• A VLK must be used with volume licensing media
• VLKs cannot be used with retail full packaged
  product or OEM CD media

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Volume License Product Keys (VLKs)

• There are six VLKs available based on the
  specific product being installed. The six VLKs
  are
• Office 2003 Suite VLK
• Office 2003 Application VLK
• Office XP Suite VLK
• Office XP Application VLK
• Windows XP VLK
• Windows Server 2003 VLK

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Volume License Product Keys (VLKs)

• Information about VLKs including a list of
  products that require VLKs can be found at
  http//www.microsoft.com/licensing/resources/vol/d
  efault.mspx
• Select, EA OLV customers obtain their keys from
  MVLS
• Customers can also contact the Microsoft
  Activation Centre on 1800 642 008

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Volume License Product Keys (VLKs)
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Volume License Product Keys (VLKs)
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Volume License Product Keys (VLKs)
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Volume License Product Keys (VLKs)

• Select EA customers obtain their Volume License
  Keys on MVLS

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Volume License Product Keys (VLKs)

• If cannot be located customer should contact the
  Microsoft Activation Centre on 1800 642 008
• FAQshttp//www.microsoft.com/piracy/activation_vo
  lumefaq.mspx

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FAQs
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FAQs
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FAQs
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Top Invalid Reasons (PMR)

• Missing / Inconsistent Contractual Information
• Missing / Incorrect Agreement Number
• Non Compliance With VLO Policy
• Missing Customer / Contact Details
• Missing/Incomplete Partner Information
• Missing / Incorrect Purchase Order Number

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Channel Training Kit

• Objectives
• Provide fast and easy access for all channel
  partners an operations specific view of all
  business streams and processes across the Asia
  Pacific region.
• A one stop reference for daily operations and
  on-going refresher training, also beneficial to
  internal SM for more understanding on program
  logistics
• Formatting a blue print for on-going program
  operational updates
• Enhance partner experience ability to access help
  anywhere, anytime as the kit will also be
  available in soft copy via Explore.MS

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Channel Training Kit contd

• Will be rolled out Module by Module and all
  finished topics to be posted on Explore.Ms
• Areas Covered
• Volume Licensing Processes (Select/EA/CASA)
• FPP ( Retail -Full Package Product)
• Open License
• Tools Systems (MOET, MVLS, MS Invoice /
  Explore)
• Open License Value (OLV)
• Commercial OEM (COEM)
• Programs (MSDN, Technet, CRM, etc,)
• The first stage is targeted to launch in early
  FY05 Q2. November..
• Once rolled out commitment by APOC to ensure
  material is kept up to date on an on-going basis
  will be posted Explore.MS

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Channel Training Kit contd

• Channel Training Kit (1st Module)
• Select
• EA
• Campus

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Volume Licensing Hour

• VL Hour is being reintroduced Dec 04
• Will cover specific topics
• Review of current/latest VLCOMMS
• Your Choice (work with your Ops manager or
  Licensing Specialist)
• Determine the best way forward
• Combined effort, Operations/SM

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VL Hour Proposed Topics

• Software Assurance Renewal
• Additional Products Software Assurance 1/2/3
  Year Remaining SKUs
• EA new Core CAL SA SKU
• Live communications Licensing
• System Centre
• Etc etc etc..

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November LAR Update Bulletin Available on
explore.msPrograms gt Schools gt Partner Updates
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