Conflict Resolution

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Conflict Resolution

• Botvin Life Skills

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Conflict Resolution

• What is a conflict?
• Examples

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Conflict Resolution

• Deciding how to solve an argument or disagreement.

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Situation

• Every day when Jean goes to the cafeteria she
  passes by a group of boys at their lockers who
  tease her. She does not like it when this
  happens, but she is not sure how to react.

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Conflict Resolution

• There are different ways to solve a conflict.
  Some work better than others. The best
  approaches lead to resolving conflicts without
  arguing or fighting.

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Conflict Styles

• Avoidance
• Not dealing with the disagreement by pretending
  that it doesnt exist, or changing what you do so
  you do not see the person that you are
  disagreeing with.
• Confrontation
• Attacking the person you disagree with by yelling
  at them or physically pushing or hitting them.
• Problem Solving
• Working together with the person you are
  disagreeing with to make a compromise.

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Confrontation, Avoidance or Problem Solving?
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Conflict Outcomes

• Win-Win Both sides most important needs are met
  during conflict resolution. (problem solving
  style)
• Win-Lose Only one persons needs are met during
  conflict resolution. (avoidance or confrontation
  style)
• Lose-Lose No ones needs are really met during
  conflict resolution. (confrontation style)

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Role Plays
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How does this scenario end?

• Maxine hears that her best friend is spreading
  rumors about her.
• Confrontation?
• Avoidance?
• Problem Solving?

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How does this scenario end?

• Some boys are playing four square. The judge
  makes a bad call on one of the boys. The boy
  gets mad and refuses to play.
• Confrontation?
• Avoidance?
• Problem Solving?

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How does this scenario end?

• Antonio and Marcus are surfing the web. Marcus
  wants to visit inappropriate websites.
• Confrontation?
• Avoidance?
• Problem Solving?

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How does this scenario end?

• Vicki is spending recess with Mandy. When they
  return to the classroom Misty tells Vicki she
  cant hang out with Mandy if she wants to be her
  friend.
• Confrontation?
• Avoidance?
• Problem Solving?

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Conflict Resolution

• People develop different ways of dealing with
  conflict. Some may respond in a certain way
  because that is the coping technique they have
  learned from their parents or friends. Others
  respond to conflict in ways they think will make
  them look tough.

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Conflict Resolution

• The important thing to remember about dealing
  with conflict is that we can develop
  conflict-resolution habits like we develop any
  other habit. As a young person, it is best to
  start to develop the habit of dealing with
  conflict in a problem-solving way. Not only will
  this help you as you grow into an adult, but it
  will help you achieve win-win outcomes!