Troubleshooting Guide for Samsung TV Issues

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TROUBLESHOOTING GUIDE FOR SAMSUNG TV ISSUES
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TV Won't Turn On
If your Samsung TV is not turning on, it can be
very frustrating. Here are a few quick checks

• Check the power cable Make sure the TV is
  properly plugged into the power outlet.
• Test the power outlet Plug another device into
  the same socket to ensure the outlet is working.
• Look for the red standby light If the standby
  light is on but the screen is blank, try using
  the remote or the power button on the TV.

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No Sound
Check the mute button
External devices
Make sure you havent muted the TV by mistake.
If you are using a soundbar or home theater
system, ensure they are connected correctly.
Audio settings
Volume settings
Increase the volume using your remote control.
If you are using a soundbar or home theater
system, ensure they are connected correctly.
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No Picture but Sound is Working
If you can hear sound but theres no picture

• Brightness settings Increase the brightness
  level.
• Cables and inputs Check HDMI or AV cables and
  make sure they are connected firmly.
• Switch inputs Try changing the input source
  using your remote.
• Restart the TV Unplug the TV for 1-2 minutes
  and plug it back in.

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TV Keeps Restarting
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Loose connections
Software updates
External devices
Ensure all power cables and HDMI cables are
securely connected.
Disconnect external devices one by one to see if
one of them is causing the issue.
Check if your TV needs a software update.
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Apps Not Working
Internet connection
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Make sure your Wi-Fi is working properly.
Restart apps
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Samsung smart TVs allow you to use apps like
Netflix and YouTube. But sometimes, apps wont
open or crash.
Close and reopen the app.
Clear cache
3
Go to the TV settings and clear the app cache.
4
Update apps
Check for app updates from the Samsung App Store.
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Remote Control Not Responding
Change batteries
Replace old batteries with new ones.
If your remote control has stopped working
Pair the remote
Some remotes need to be paired with the TV again.
Use TV buttons
Try using the physical buttons on the TV to check
if the problem is with the remote only.
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When to Call a Samsung TV Repair Expert?
If the above solutions do not solve your TV
problems, its safer to contact a certified
Samsung TV Repair service. Avoid opening the TV
yourself as it may void the warranty or cause
more damage. Getting expert help will ensure that
your TV is checked properly, and youll avoid
bigger issues later.
9
416 882 0900
tvrepaircompany.ca