KARYA Technologies - Oracle Services

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Services
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Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
3
Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
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About Us

• Provider of High-Quality Cost Effective
  Enterprise Solutions which includes
• Business Software (ERP CRM)
• Application Development
• Data Management
• Digital Transformation
• Software Quality Assurance
• IT Infrastructure Services

• Current Headcount of 983.
• 687 Global Delivery Center (GDC)
• 296 Dispersed globally

• Headquartered in PA, USA with Global Delivery
  Center (GDC) center in India

• Established in 2007

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Our History, Evolution, and Milestones
With a strong Technology Foundation, we added
Functional Domain Expertise, and the much
needed Project Management Skills. Today we are a
Balanced Multi-dimensional IT service provider
2007
2008
2009
2010
2011
2012
2014
2015
CMMI Action Plan
Mobile Platform Development Enterprise Mobility
Services
Microsoft Dynamics Practice
Microsoft Technology Solutions.NET Framework,
SharePoint, SQL Server, MSBI, BizTalk
Infrastructure with Cloud Data Management
Solutions
Open Source Technology
More ERPs, CRMs
Oracle Platform Technology Solutions
Quality Assurance
Internet of Things
Social Media Integration
Big Data
Technical Expertise
Functional Skills
Business Analysis
Industry Vertical SMEs
Technical Writing
Project Management
Infrastructure with Cloud
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Our Core Values
With these values reinforced, we are a
High-performance IT Service Organization
Highlight
Client Focus
Technology Innovation
Professionalism
Efficiency
Agility
Responsiveness Quick TAT
Quality
Trust Integrity
Competency
Flexibility Scalability
Time Consciousness
Top-Notch Problem Solving
Commitment
Cost Consciousness
LeadershipResponsibility
Hi-Availability
Excellence
Team-Work Collaboration
Continuous Learning
Leanness
Communication
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Our Lines of Business
Enterprise Solutions
Business Software
Application Development
Data Management
Quality Assurance
IT Infrastructure

• Hardware, OS, Network, Storage, Firewalls

• ERP CRM Implementations, Upgrades,
  Customizations, Integration

• DBA Services

• New Application Development, Enhancements,
  Modernization, Platform Porting, Integration

• Functional and Non-functional Testing

• Data Warehousing/BI

• Master Data Mgmt

• Manual Testing

• Digital Infrastructure

• SQL Server
• SSIS, SSRS, SSAS
• PowerBI

• Microsoft Dynamics Suite (AX, NAV, GP, CRM)

• Microsoft (SharePoint, Core .NET, BizTalk)

• Test Automations

• Cloud Virtualization Solutions

• Provisioning Configuration Management

• Oracle Database
• Oracle BI(OBIEE, OBIA, Hyperion)

• Oracle E-Business Suite

• Oracle(Fusion Middleware, Web Center)

• DevOps

• Cloud Testing

• Data Center Management

• Mobile Testing

• Digital Solutions (Web Application, Mobile
  Application, Internet of Things)

• Salesforce

• Security Assurance

• IT Infrastructure Compliance

• Open Source (Frameworks, Languages, CMS, DMS,
  Web Servers, BI)

Managed Services
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Our People
KARYA Technologies Group Chairman / Group CEO
(USA)/CFO
CEO India / VP Global Services
Microsoft Practice
Digital Solutions
Delivery Management Group
Oracle Practice
Data Solutions
210
189
91
225
88
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Our Global Footprints
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Some of our Esteemed Clients
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Our Technology Partners
Category Partnership Vendor
Accelerators DELL SharePoint Migration Suite
Automation Rfsmart
Data Warehousing BI Atlas, DOMO, Jet Reports, Prophix, Solver
Cloud Azure, Amazon Web Services, Jitterbit, Rackspace
E-Commerce Kecommerce, Magento
Enterprise Mobility Blackberry, Samsung
Field Service Industry Key2Act (Wennsoft), Dynarent
Integration Data Masons EDI, Scalable Data Systems EDI, Scribe, Talend
Payment Processing Bluepay, Card Connect, Charge Logic
Supply Chain Management Demand Works, e-con solutions, eBridge, Perfion (PDM)
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Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
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Our Services for Oracle Platform
KARYA Offers Comprehensive Services for Oracle
Ecosystem
E-Business Suite
Fusion Financials
Fusion Middleware
ODI, OBIEE, Hyperion
Database/RAC
Storage/ASM/OCFS
Clusterware
Exadata
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ORACLE DATABASE
Our Services for
KARYA offers end-to-end services for ORACLE
DATABASE RAC
We Support 12c, 11g 10g
247365 Production Support
Advisory
Solution Delivery

• Environment Monitoring
• Fault Handling
• Diagnostics
• Troubleshooting
• Failure Recovery
• Security/Access Support
• Performance Tuning
• Housekeeping Optimizations
• Working with Oracle Support

• Healthcheck Assessments Recommendations
• Capacity, Performance Application Design
• Security
• Replication Disaster Recovery
• Data Retention Compliance

• Database - Install, Upgrade, Migrate
• Performance High Availability Implementations
• RAID, In-memory Caching, RAC, Grid Control, Data
  Guard, Golden Gate
• Database Administration
• Database Modeling/Design
• Security Implementations
• Performance Tuning

• Architecture, Planning Roadmap
• Infrastructure Database
• High Availability Failover
• Clustering Load-balancing
• Consolidations and Federations
• Data Center Cloud

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ORACLE E-BUSINESS SUITE FUSION FINANCIALS
Our Services for
KARYA offers end-to-end services for E-Business
Suite
We Support 12i, R12 11i
247365 Production Support
Advisory
Solution Delivery

• Healthcheck Assessments Recommendations
• Configuration, Extension, Modification,
  Localization, and Integration (CEMLI)
• Gap Analysis
• Performance Security Database Applications
• Purging

• Install, Upgrade, Migrate, Clone
• Database, EBS Application, Fusion, OBIEE
• Technical Setup Configuration
• PCP/Concurrent Manager, WF Mailer, OIM, OAM,
  Demantra, OBIEE, Agile with R12
• Functional Module Implementations
• Finance, Supply Chain, HR, CRM
• Data Migrations
• Customizations Integrations
• Performance Tuning
• Patch Administration

• Scope Technical Functional Support
• Duration Post Go-Live Stable State
• Types Level 1, Level 2, Level 3
• Environment Monitoring
• Administration
• Troubleshooting Failure Recovery
• Security/Access Support
• Performance Tuning (Reactive)
• Housekeeping Optimizations
• Working with Oracle Support

• Architecture, Planning Roadmap
• Infrastructure
• Implementation/Upgrade Plan
• High Availability Failover, Disaster Recovery

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ORACLE E-BUSINESS SUITE Our Functional
Competencies
Financial Management

• General Ledger
• Accounts Receivable
• Accounts Payable
• Fixed Asset

• Cash Management
• Procure to Pay
• Order to Cash
• Financial Control Reporting

• Governance, Risk, Compliance
• Corporate Performance Management

• Global Core Human Capital Management
• Talent Work force Management

Human Capital Management

• Workforce Service Delivery
• HR Analytics

Supply Chain Management

• Advanced Procurement
• Order Management
• Asset Lifecycle Management

• Product Configuration MDM
• Manufacturing
• Value Chain Planning

• Value Chain Execution
• Supply Chain Analytics

• iProcurement
• iSupplier Portal

Advanced Procurement

• Discrete Manufacturing
• Process Manufacturing

Manufacturing

• Product Lifecycle Management
• BOM

• Cost Management
• Shop Floor Management

• Quality

• Supply Chain Planning
• Demand Planning (Demantra)

Value Chain Planning

• Inventory Optimization
• Manufacturing Planning

• Inventory Management
• Warehouse Management
• Transportation Management

Value Chain Execution

• Mobile Supply Chain
• Landed Cost Management
• Global Trade Management

Customer Relationship Management

• Marketing Sales

Service Management

• Service Contracts Spares

• Contracts
• Project Management
• Costing Billing

• Project Analytics
• Assets, Real Estates Grants

Project Portfolio Management
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ORACLE EXADATA
Our Services for
KARYA offers end-to-end services for Exadata
We Support 12c, 11g 10g
247365 Production Support
Advisory
Solution Delivery

• Install, Upgrade, Migrate
• Setup Configure Exadata
• Exadata Integration
• High Availability Implementations
• RAC, Grid Control, Data Guard, Golden Gate
• Custom Exadata Services

• Healthcheck Assessments Recommendations
• Current Database Architecture
• High Availability DR Requirements
• Application Portfolio with Workload
• Adoption, Business Value (TCO ROI)

• Environment Monitoring
• Fault Handling
• Diagnostics
• Troubleshooting
• Failure Recovery
• Security/Access Support
• Performance Tuning
• Housekeeping Optimizations
• Working with Oracle Support

• Architecture, Planning Roadmap
• Exadata Architecture
• Sizing Performance
• Migration
• Integration
• Backup DR

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ORACLE FUSION MIDDLEWARE (FMW)
Our Services for
KARYA offers end-to-end services for Fusion
Middleware
247365 Production Support
Advisory
Solution Delivery
Architecture, Planning Roadmap

• Administration
• Install/Configure/Upgrade/ Patch FMW Components
• Security Implementation
• SSO, OIM, OAM, OAAM

• Environment Monitoring
• Fault Handling
• Diagnostics
• Troubleshooting
• Failure Recovery
• Security/Access Support
• Performance Tuning
• Housekeeping Optimizations
• Working with Oracle Support

• Platform Rationalization With Cloud
• Application Integration
• User Interface
• Identity Management

• Application Development
• Enterprise Integration
• BPEL, BAM, SOA, ESB, ODI
• Oracle Portal
• Web Center
• Contents, Sites, Portals, Adapters

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Our EDW BI Solutions for Oracle Platform
KARYA offers end-to-end services for Enterprise
Data Warehouse on Oracle Platform
Third party ETL Analytics Tools
EDW/BI Ecosystem
247365 Production Support
Advisory
Solution Delivery
Data Architecture/Modeling

• Administration
• Install/Configure/Upgrade/Migrate/ Patch EDW/BI
  Components Database, Fusion Middleware, ODI,
  OBIEE, Hyperion, Exadata
• Security Implementation
• Cloud Setup Migration

• Healthcheck Assessments Recommendations
• Current Architecture
• Performance, Security, Scalability
• Tools, Technology w/o POCs
• High Availability DR Requirements

• Environment Monitoring
• Fault Handling
• Diagnostics
• Troubleshooting
• Failure Recovery
• Security/Access Support
• Performance Tuning
• Housekeeping Optimizations
• Working with Oracle Support

Integration (ETL SOA)
Reporting Analytics
Dashboards

• Application Development
• Database Design
• ETL Development
• OBIEE Hyperion Development
• Reports Dashboards
• BI Portal Developments
• Integration EBS, Office 365

• Architecture, Planning Roadmap
• Infrastructure
• Enterprise Datawarehouse Design
• Database , ETL, Reports, BI, Analytics, Dashboards

BI Portals
Master Data Management
Data Quality, Meta Data Data Governance,
Infrastructure with Cloud
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Services for Hyperion Essbase
KARYA offers end-to-end services for Hyperion on
Oracle Platform
Hyperion Ecosystem
247365 Production Support
Advisory
Solution Delivery
Hyperion Planning

• New Implementation/Re implementation/Upgrade/Migra
  te
• Install/Configure/SetupPartitioning, Tuning,
  Integration Automation
• Security Implementation
• Functional Setups
• Rapid EPM Deployment Models
• Create ? Test ? Deploy
• Customizations/Enhancements
• Reports Development

• Healthcheck Assessments Recommendations
• Business Security Requirements
• Business Case Development
• Value Proposition

• Environment Monitoring
• Fault Handling
• Diagnostics
• Troubleshooting
• Failure Recovery
• Security/Access Support
• Performance Tuning
• Housekeeping Optimizations
• Updates Patches
• Working with Oracle Support

Workforce Planning
Capital Asset Planning

• Architecture, Planning Roadmap
• Planning Blue Print
• Architecture
• Infrastructure Plan
• Implementation Plan

Project Financial Planning
Strategic Finance
Financial Data Quality
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Our EDW BI Solutions for Oracle Platform
Features
Objectives

• Operational Efficiency
• Sales Marketing Effectiveness

• Corporate Performance Analytics
• Web Analytics

• End-to-end Data Architecture, Integration
  Analytics

• Self-Service Visual BI

• Mobile Enablement Cloud Orchestrations

Data Sources
Integration Batch (ETL) Real-time (EAI)
Data Warehouse
Reporting Analytics
Dashboards, Integration - Portals MS Office
Oracle BI Dashboards
BI Delivers
Portal Integration
Third Party Integration Tools
Third Party Analytic Tools
MS Office Integration
Flat Files
Guiding Principles Sound Architecture Design
Advanced Technologies Performance Meta Data
Data Quality Data Governance Best Practices
Documentation
Flat Files
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KARYAs Specialized Services for ISVs, VARs, SIs
MCs
ISVs
VARs, SIs MCs
Key Benefits

• ISV Product/Solution Lifecycle Support
• Application Development
• Business Intelligence
• System Integration
• Testing Services
• Adv. Tech features Mobility, RFID, Bar Code
• Pre Sales Support (RFP, POC, Documentation)
• Client Implementation Services
• 24 x 7 Product/Production Support
• Infrastructure Hosting Services
• Resell

• White Labelled Services
• Client Implementation Services
• Application Development
• Business Intelligence
• System Integration
• Testing Services
• Consulting Training
• 247365 Operations Production Support
• Pre-sales Support (RFP, POC, Documentation)

• Resources
• Demand Based Scalability
• Dedicated, if required
• White Labelling
• Application Lifecycle Management
• Infrastructure Hosting Services
• Confidentiality of IP
• Favourable Pricing

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Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
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Global Delivery Model
How we do it ?
Types of Engagement
Process
Project Support Requests
Overall Process
Documents Executed
Knowledge Transfer
Delivery Mechanism with Tool
Resource Requests
Collaboration Mode, Timings
Modes of Engagement
People Logistics
Pricing
Our IT Security Compliance Standards
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Types of Engagement
Types
We Support you for the Hours Purchased
We Offer Fully Dedicated Resources
We Undertake Projects
You Purchase certain Monthly hours, We agree
scope and serve you for the hours
You request certain skillset(s). We Fulfil, you
manage those Remote Resources as your team
You can assign us end-to-end projects

• System Monitoring Break fixes other Production
  Support Activities
• Application Design Development

• Sys Admins, DBAs
• Developers
• QA/QC Resources

• Application Design Development
• Infrastructure Implementations,
• Quality Assurance

Opted During
Support Requests (Mostly) Project
Requests (Occasionally)
Resource Requests
Project Requests
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Overall Engagement Process

• Resource Scalability

• Faster Resolution

• All Technical, Functional, Administration Experts
  under one roof

One-time Tasks
Recurring Tasks
Document Execution Engagement Kick-off Sign
MSA, SOW, SLA A Formal kick off meetingDesignate
KARYA/Client POCs
Engage, Execute DeliverAnalyze, Design,
Develop, Deploy, Test, Maintain
Establish Client Connectivity VPN Preferred
Access Tools Setup Client in KDMS
CollaborateContinuous Meetings, Reporting and
KDMS
Knowledge TransferOn all aspects to our senior
Functional Technical Consultants
KDMS is KARYAs Delivery Management System, a
SharePoint based Web Portal hosted on Azure
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Documents Executed
Non-Disclosure Agreement (NDA) Master Service
Agreement (MSA)
Mutual Signing of NDA MSA with a Default SLA.
Default SLA
Mutual signing of the first SOW along with SLA
and Engagement Kick-Off
Statement of Work(SOW)
Mutual signing of additional SOWs for subsequent
projects during the course of time
Service Level Agreement (SLA)
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Knowledge Transfer
From KARYA to Client
Approach
From Client to KARYA

Objective
Project Requests
Inventory the Clients Enterprise System

• Understand
• As-Is Scenario
• Current Pain Points
• Document
• To Fill Gaps
• To Educate KARYA Support Teams

• Design Documents Business Technical
• User Adoption Training Documentation
• Best Practices Documents

Identify Systems Relevant to KARYAs Scope
Gain Access to the Relevant Systems

Scope

• Depends on Scope of SOW
• Comprehensive or Targeted
• Core Application
• Add-ons or Legacy Systems (if any)

360o Technical Analysis
Support Request
360o Business Analysis

• Requests Knowledge Base Issues Resolutions
• Operational Statistics
• User Instructions

Method

• Use Senior Consultants and Developers
• Run Scripts, Inspect Logs
• Review
• Processes
• Documentations
• Code Base
• Conduct Client Interviews

Document Findings and Review with Client
Socialize within our Delivery/Support Team
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KARYA Delivery Management Portal


Request Management

• What is a Request? One of the three from the
  Client
• Project Requests (PR) Such as
• Advisory
• Implementation
• Application Development
• System Integration
• Infrastructure
• Quality Assurance
• Support Requests (SR) Such as
• 247365 Production Support
• Technical Support
• Functional Assistance
• License Requests (LR) Such as
• Microsoft Dynamics Licenses BREP Renewal
• Azure Hosting Licenses
• Oracle, Dell Other ISV Product Licenses

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KARYA Delivery Management Portal
KDMS is the system that connects us with our
Global Clients

Request Pipeline

Advantages of using KDMS

• Strongly SLA driven
• Alerts and Workflows at right stages
• Works well for Project Support Requests
• Handles Traditional Agile Methodologies
• Complete Visibility
• Cloud-hosted and Web-based Solution
• Accessible Anytime Anywhere
• Real-time status updates on Requests
• Placeholder for relevant SDLC Documents
• Knowledge base that stores/grows Issues
  Solutions

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Resource Requests Engagement Model
Rejects Resource(s)
Client
KAMAnalyses Requirements
ClientInterviews Resource(s)
KARYA Resource(s) On-boards
Client Specifies Resource(s) Requirements
KAM Suggests Resource(s)
Administration
KARYA Account Management (KAM)
Delivery Process
Accepts Resource(s)
KARYA Resource(s) Engage with Client Fulfill
Tasks Provides Status
Client Assigns Projects / Tasks to KARYA Resources
KAM Monitors Engagement
Billing
Extension / Completion of Engagements
Administration
KARYA Resources
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Collaboration Multi - Modal
Client System Access/Connectivity
Delivery Management
Telephone
E-mail

• Video Conference
• Scheduled
• Adhoc

Chat
Remote desktop software
Weekly Status Reporting
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Modes of Engagement

Resource Location
Mode of Engagement
Use Cases
KARYAs Site
Modes
Client Site

• 247365 Operations, Maintenance Production
  Support
• Development Projects
• Infrastructure Services

• Project Manager (POC)
• Resource Pool
• Solution Architect
• Functional Consultants
• Technical Consultants
• Technical Writers
• QA/QC

• None

Mode 1
Fully Remote (to the Client)
Mode 2

• Implementation Projects
• Comprehensive Industry Vertical Add-ons
• Training

• Project Manager (POC)
• Resource Pool
• Solution Architect
• Functional Consultants
• Technical Consultants
• Technical Writers
• QA/QC

Hybrid

• Project Manager (POC)
• Solution Architects
• Sr. Functional Consultants
• Sr. Technical Consultants
• Industry Vertical SMEs

Need based Travel
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IT Security Compliances
Stringent IT Security Policies to Secure Clients
Information IT Assets

• Well Defined Security Policies Standards
• Perpetual Employee Training
• Periodic Review
• Physical Environmental Security
• Secure Facility Inside Out
• User Access Control
• Secured Communications Operations
• Authorized/Secured Information Exchange
• Secured Websites
• Secure Media Handling
• Tele-Commuting Mobile Computing
• Information Backup
• BCP DR Sites
• Network Security
• Network Access Control

IT Compliances we are aligned with
ISO, PCI DSS, SOC 2, Safe Harbor, SOX
Industry Vertical Compliance we Service
HIPAA, HL7 , FDA, CAPA, MSDS, USDA, CPSC, CPSIA
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Agenda
About us
What we do ?
How we do it ?
How we do it differently ?
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How we Address Offshore Challenges ?

• Best Practices during the Engagement
• Quality Deliverables with No/Minimal Rework
• Training/Awareness to Analysts Developers
• Follow the Right Process and Check-lists
• Code Reviews and Peer Reviews for all
  Deliverables
• Additional Layer of Testing

Quality Timeliness of Deliverables

• SPOCs with good Technical Functional Skills
• Separate SPOC for every Client
• SPOCs fully responsible for Deliverables

Accountability Aspects

• Direct collaborate for at least 4 Hours with
  KARYA Team
• Can extend Collaboration beyond 4 Hours
• 24x7x365 Production Support Model
• High Availability

Collaboration Hours High Availability

• Delivery Team with Good Spoken Written English
• Regular Communication Workshops for Delivery Team

Communication Levels

• ERP/CRM Product Specialists, Business Analysts
• Industry Vertical SMEs

Functional Specialists
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KARYA Value Proposition
Comprehensiveness
Client Focused SLA Compliant
Depth Breadth

• Advisory, Delivery 24x7 Support
• Implementations, Application Development and
  System Integration
• Support Capabilities for Core Product,
  Third-Party Add-ons and Legacy Systems.
• Support for Emerging Technologies such as Cloud
  Mobility

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Beyond Basics
Performance Tuning
Add-ons Advanced Technology Horizontal Vertical
Enhanced Business Intelligence
Mobility Solutions
Integration Commerce Solutions SharePoint Other
LOB Systems
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