How to troubleshoot common gem portal registration issues?

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• How to troubleshoot common gem portal
  registration issues?
• Issue Unable to Create an Account on GeM Portal
• Possible Causes
• When joining, wrong information was given.
• There are bugs in the program or the system.
• The email address or phone number is wrong.
• Solution
• Check that you have a valid work email address
  and a cell phone number that is linked to your
  Aadhaar or PAN.
• Get the latest version of Google Chrome or
  Mozilla Firefox to make things work better
  together. After you clear the history and cookies
  from your computer, try again.
• If you still can't sign up, try from a different
  computer or network.
• Problem When I signed up, I didn't get an OTP.
  Reasons That Could Be
• Computers or networks that are slow.
• Email address or cell phone number typed wrong.
• The OTP email got thrown away or put in the junk
  box.
• As soon as possible, check your trash or junk
  mail box.
• Make sure your phone has good network service if
  you chose SMS OTP.
• If you still have trouble, click "Resend OTP" or
  try again after a while.

2

• Because it needs work, the GST page might be
  down.
• Check that the GST website has the right
  information about you before you put it on GeM.
• Do not use any other names for your business
  besides the name on your GST registration. GST
  verification might not work right away. Please
  wait a little while and try again later.
• You should talk to your GST expert to fix it if
  the information doesn't match.
• Problem The PAN check didn't work.
• The reason could be that the name doesn't match
  up with the form on the income tax return.
• The PAN card is not linked to the business
  account.
• Putting in the wrong PAN number.
• Check your PAN on the page for e-filing your
  income tax.
• Check that the name on GeM matches the name in
  the Income Tax database. If you just got your
  PAN, don't try again for 24 to 48 hours.
• Issue The Aadhaar registration did not work. For
  what Most likely
• The name or Aadhaar number is wrong.
• The cell phone number that is tied to Aadhaar
  doesn't work.
• There is a problem with the UIDAI index.
• Enter the correct Aadhaar number and registered
  cell phone number.
• You can change the phone number at the Aadhaar
  Kendra closest to you if it's not linked.

3

• Both not having enough DSC drivers or the wrong
  browser settings can make it not work.
• Use a Class 3 DSC that is signed by the company
  owner or someone authorized to do so. Also, check
  to see that the DSC drivers on your system are
  set up properly.
• You should use Internet Explorer or Mozilla
  Firefox to access the GeM site. That being said,
  some computers might not be able to handle DSC
  registration.
• Issue Bank Account Verification Failed
• The account number or IFSC code is wrong.
• The bank records and the business name don't
  match up.
• The bank is having server issues.
• Double-check the account name and IFSC code. Make
  sure that the name of the bank account exactly
  matches the name of the GeM business.
• If you just opened a new bank account, you should
  wait 24 to 48 hours before checking it.
• The issue is that the business name doesn't match
  when it's signed up.
• One reason could be that the PAN, GST, and bank
  records all have a different name for the
  business.
• Making mistakes when signing up.
• Make sure that all of your PAN, GST, and bank
  records have the same name for your business. If
  a match is found, check that your information is
  correct with the right people before you try to
  sign up again.

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• If you want to know why you were banned, check
  your email and GeM account.
• Should you be asked, upload any lost or corrected
  files.
• Open a help ticket with GeM customer service if
  you were stopped without a good reason.
• Issue Unable to Contact GeM Support for
  Assistance
• Many calls for help.
• The wrong way to get in touch was given.
• Sending in a ticket that isn't full.
• What to do
• Fill out a thorough ticket with screenshots of
  the problem on the GeM help page.
• To get help right away, call the GeM service at
  1800-419-3436.
• Check the progress of your ticket often to keep
  track of your issue.
• Last Few Tips for Simple GeM Signup
• Make sure you have all the papers you need before
  you start the registering process.
• To keep your session from ending, make sure your
  internet link stays strong.
• Do not use more than one window or tab at a time
  while you are signing up.
• A lot of the time, check your GeM emails to see
  if there are any open calls for compliance or
  verification.

Conclusion GeM registration can be tough, but
it's possible to finish if you know what to do
and fix typical issues. It is important to fix
problems quickly on the GeM site so that the
business trip goes smoothly. This is true whether
the problems are with the OTP, GST/PAN, DSC, or
account verification. If you're still having
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