The professionalism of IT teams

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The professionalism of IT teams

• TECH1100
• STUDENT NAME

2
INTRODUCTION

• Isabella, Head of the marketing department of
  rapidly growing e-commerce company.
• Company faces challenges like declining
  engagement rates, lower-than-projected sales, and
  dissatisfaction from a major brand partner.

3
Interpersonal Conflict

• Interpersonal Conflict means conflict arises
  within a person.

4
Team-Based Performance

• Team-based performance meaning a team's overall
  success in reaching objectives and generating
  desired results.

5
Primary Causes of Underperformance

• Causes Based on Evidence

• Explanation

• Customer preferences are not being met.
• Weak research on the market.
• An interruption in team communication.
• Samuel's aggressive attitude.

• Rejection to fulfill what the client wishes.
• Missed trends were a result of weak market
  research.
• Collaboration suffered by interpersonal contact.
• Samuel's disputes influenced team morale and
  creativity.

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Risks of Unresolved Issues

• risks

• Its impact

• Sales continue to fall.
• Customer trust is declining.
• Brand reputation harm.
• Loss of the important brand partner.

• Decrease sales and profit.
• Decreased client's satisfaction and loyalty.
• Decreasing level of competition in the market.
• A negative impact on finance and market position.

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Mitigation Techniques

• Risk
• Boost the connection of products and markets.
• Conduct thorough market research.
• Create an open communication culture.
• Monitor and analyze Samuel's actions.
• Actions
• Make products that are specific to customer
  needs.
• Consistently investigate market trends.
• Schedule regular team meetings.
• Counselling and negotiation activities.

8
Conflict Resolution Steps

• Steps to Resolve Conflict with Samuel
• Issues should be discussed privately.
• HR or a third-party mediator for dispute.
• Set clear expectations and restrictions.
• Analyze the situation and give suggestions.
• Logical Approach's
• Start a private discussion.
• Involve HR or a third-party mediator if
  necessary.
• Set restrictions and expectations that are clear.
• Always keep an eye out for developments and offer
  feedback.

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Preventing Recurrence of Issues
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Preventing Recurrence of Issues
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Thank you

• Questions?