Three Reasons Why Training in Hospitality Matters

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Three Reasons Why Training in Hospitality Matters
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Return on investment
The ROI from training and development of
employees is really a no brainer as many studies
shows. If various ways exist to calculate this
ROI depending on ones Key Performance
Indicators, one thing remains true across
different types of properties although
hospitality businesses tend to forgo proper staff
training due to associated costs, training
actually accounts for a revenue generator. One
example out in the hotel industry is measuring
the ROI by measuring stick words used by a
reservation agent during a room reservation by
phone. It has been studied that the use of stick
works such as a proper professional greeting,
gathering contact information right away, using
the guests name throughout the conversation,
increases the likelihood of booking by 2.5 times.
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Employee Satisfaction
Top organizations have 65 percent less staff
turnover than other organizations in the same
sector, partly due to their employee development
programs. According to research, 46 percent of
employees say their companys training courses
make them more likely to stay. Employees show
increased satisfaction levels, feel appreciated,
have better internal relationships, feel
challenged and are more efficient in executing
the job. Knowing that the turnover rate in
hospitality industry is extremely high, 70-75
annually in US, investing in staff trainings
seems to be a logic choice. In addition, training
and career development are among the top factors
millennial use to rank the attractiveness of a
job or company as a place to work.
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Improved Employee Performance, With a Higher
Customer Satisfaction
Clients truly sense whenever a hotels staff is
trained. On average, quality of service level for
experienced or trained staff are significantly
better. Trained staff are not only focusing on
the task but can consider giving the little extra
to please the client and make clients loyal. For
example, within a hotel reservation process,
while the talk time is a bit longer, the
satisfaction rate from customer surveys indicates
a very high satisfaction level. ?
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Importance of Training Development in the
Hospitality Industry
Developing and Training Talent  Hospitality
Training Development is diverse. Basic skills
include communication and ways to interact with
the hotel guests. It also involves teamwork
training and variety training, because the staff
is perceived together as a unit by
guests. Learning to figure alongside people from
different backgrounds is important since staff
never know what the background of any specific
guest is going to be. Yet the guest experience
must be equivalent for everybody.
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Problem Solving and Service
Great service that results in amazing experiences
is the goal of Hospitality Talent Acquisition
Management. This is often something hospitality
leaders ought to develop in staff. Things go
wrong its a part of life. As an example, if a
guest has been given the incorrect reservation
and therefore the problem isnt resolved in a
friendly and positive way, the guest wont have a
pleasant experience. The goal is to resolve
problems, therefore the guest feels satisfied
with the answer which she wants to continue her
stay in order that ideally, she is going to want
to return.