On-Premise vs Cloud Hosted Call Center

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On-Premise vs Cloud Hosted Call Center
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On-Premise Call Center
An on-premise call center system consists of
hardware , software, and infrastructure that are
all stored and operated from your business
location.
The dedicated communication servers can be of
different forms, such as PBX or IP PBX.
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Cloud Hosted Call Center Sofware
A cloud based call center software also known as
a hosted contact center, is a customer service
operation unit.

• All the necessary elements of a contact center
  solution are provided as a network service,
  without the need of on-premise hardware.

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Choosing between on-site and cloud- based call
center solutions can be a big decision for the
enterprises.
Let's take a look at the differences between
the two.
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Set-up Time
On-Premise
Cloud Hosted
Setting up an on-premise call center can take
several months. It includes buying hardware,
licensing, and setting up the infrastructure.
Setting up a cloud-hosted call center software
is like installing an app on your computer. It
takes few minutes to set up.
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Cost and Expenses
On-Premise Cloud Hosted
The cost of on-premise call center software can
be considerably high because of investments in
hardware, licensing, installation.
Cloud-based systems are cheaper as no investment
in hardware and infrastructure is involved.
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Flexibility
On-Premise
Cloud Hosted
Once installed, on-premise systems do not
provide the flexibility of adding or reducing
agents as per business needs. It incurs extra
costs.
Cloud-hosted systems are easy to scale and
completely flexible. You can add or remove any
number of agents without any hassle.
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Migration Strategy
On-Premise Cloud Hosted
Replacement and migration of existing
infrastructure can lead to downtime or
troubleshooting.
New features can be added easily with the
existing communication systems.
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Integration With Other Services
On-Premise Cloud Hosted
Integrating on-premise software with other
services is a tough task and also very
time-consuming.
Service providers have designed cloud-hosted
call center software that can be easily
integrated with other services.
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Reliability on IT Team
On-Premise Cloud Hosted
On-premise call center relies heavily on the IT
team for maintenance, software updates, and
general upkeep.
Cloud-hosted call center systems experience less
frequent downtimes and can be fixed quickly.
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Move Your Call Center To Cloud. Give Your Call
Center The Power Of Cloud Intelligence.
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Try CallCenterHosting's Cloud Call
Center Solutions Free For 7 Days !
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ABOUT US
CallCenterHosting (CCH) is a leading and
globally recognized provider of CCaaS (Contact
Center as a Service). We offer a complete
software-based call center set up for start-ups,
SMBs, and enterprise, which includes call center
solutions such as cloud PBX, VoIP solutions,
call center dialers, toll free numbers and
virtual numbers. For more information, call us
at 1-800-346-4974 or visit, www.callcenterhosting
.com
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