Insurance Chatbots Taking Over the Insurance Industry

1
How Insurance Chatbots are Taking Over the
Insurance Industry
2
TABLE OF CONTENTS
02
03
01

• Introduction

• Functions of Insurance Chatbots

• Guiding the Potential Buyers
• Simplifying the Insurance Buying Process
• Filing of Claims Available Round the Clock
• Excelling in Customer Support

• Conclusion

3
Introduction

• Insurance Chatbots boost productivity and
  efficiency in the UX experience. The estimates of
  Chatbots Magazine indicate the investment of 5
  billion in chatbots by 2021. A report from
  Gartner asserts that the interest in chatbots was
  increased by 160 in 2018 due to enhanced
  productivity and customer demand.

4
Guide the Potential Buyers
Simplifying the Insurance Buying Process
Functions of Insurance Chatbots

• Filing of Claims Available Round
• the Clock

Excelling in Customer Support
5
Guiding the Potential Buyers

• Acting as interpreters on insurance websites,
  Insurance chatbots interact with the prospects to
  ask for their basic details such as their age,
  profession, type of insurance needed, and annual
  income
• They shortlist personalized insurance policies
  according to these details simplifying potential
  buyers choices

6
Simplifying the Insurance Buying Process

• The insurance chatbots ease the process of form
  filling for the prospects and auto-populating the
  information wherever it can
• Chatbots ask the prospect easy questions in a
  conversational language to save their time

7
Filing of Claims Available Round the Clock

• With the round the clock, claims request
  availability, insurance customers would not have
  to wait after any mishappening for working hours
  or business days
• The assurance for insurance customers that their
  insurance company accepts claims request 24/7 on
  even bank holidays is the USP for insurers to
  compete in the competitive industry

8
Excelling in Customer Support

• The new generation customers prefer virtual
  chatbot support over humans as they find texting
  more comfortable than having a conversation with
  a stranger
• Moreover, in case of a complex query, the chatbot
  issues a ticket to the prospect for the insurance
  agent to call and facilitate

9
Conclusion
Insurance chatbots have brought reliable strength
in influencing customer behavior with the help of
automated solutions to human challenges. They are
becoming experts in customer engagement with
innovation every day exhibiting efficiency and
productivity at the same time.
10
10
READ MORE
CLICK HERE