Why Online ChatBots Are Changing the Patient Experience?

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• Why Online ChatBots Are Changing the Patient
  Experience
• Response Mine Health

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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health

• Consumers are coming to expect faster responses,
  shorter wait times and near-instant communication
  to receive the information they need - when they
  need it. Leveraging advanced technology, such as
  ChatBots can be the key to helping you provide
  the information your patients need, within
  seconds.

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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health
With faster and more interactive technology
taking over how we interact with the world around
us, the patient experience is quickly changing.
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CONTENT
Making Appointments
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Excerpt
02
Regular Reminders
03
General Service Questions
04
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Excerpt
01
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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health

• With faster and more interactive technology
  taking over how we interact with the world around
  us, the patient experience is quickly changing.
  Consumers are coming to expect faster responses,
  shorter wait times and near-instant communication
  to receive the information they need - when they
  need it. To attract and retain new patients, it
  is important to understand your patients
  touchpoint preferences.
• In a recent survey, 55 of consumers said that
  getting instant responses to their inquiries were
  key in helping them decide which company to
  purchase from.
• Meeting your patients needs in real-time can be
  difficult, even for the most well-staffed
  customer service department. Leveraging advanced
  technology, such as ChatBots on your website can
  be the key to helping you provide the information
  your patients need, within seconds.
• Meeting your patients needs in real-time can be
  difficult, even for the most well-staffed
  customer service department. Leveraging advanced
  technology, such as ChatBots on your website can
  be the key to helping you provide the information
  your patients need, within seconds.

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Regular Reminders
02
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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health

• Whether you have an automated messaging system to
  send out regular appointment or medication refill
  reminders can be a great way to connect with your
  patients and keep them healthy between visits.
  The messaging can be standardized and
  pre-programmed, freeing up your customer service
  staff for more urgent or specific requests.

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General Service Questions
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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health

• A ChatBot can easily access general information
  such as hours of operations, driving directions,
  doctor or office contact information, etc. This
  way, patients can visit your website and quickly
  get the information they need without having to
  call a customer service representative.
• Determining the top asked questions and having an
  FAQ-styled page on your website can also be an
  effective way to manage patient inquiries.

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Making Appointments
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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health

• Marketing researchers have found that nearly 45
  of all patients prefer to be able to make their
  appointments online however, only 17 of
  healthcare providers offer this option.
• By having an automated or online appointment
  system, patients can make their own appointments,
  on their own time.This will also eliminate the
  number of calls you have to field to make simple
  appointment requests.
• Though ChatBots and online messengers can provide
  general information, patients do prefer
  over-the-phone support for more complex
  health-related questions or concerns.
• In fact, 80 of patients would rather speak with
  a customer service representative when it comes
  to receiving medical advice or sharing medical
  information.

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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health

• By utilizing technology for more routine
  questions, you free up your call center staffs
  capacity to receive calls and efficiently address
  more complex patient inquiries. Though patients
  may prefer to call for assistance, they also
  expect to have their questions answered quickly.
• Having long wait times is a surefire way to
  decrease patient satisfaction and could deter new
  patients from using your services. Recent
  research has found that keeping phone wait times
  under 2 minutes is essential to providing
  professional customer service.

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Why Online ChatBots Are Changing the Patient
Experience - Response Mine Health

• Navigating how to best use online messaging
  features with a fully staffed call center to meet
  your patients changing communication preferences
  can be challenging.
• The award-winning marketing and customer support
  teams at Response Mine Health have worked with a
  host of healthcare providers to expertly leverage
  technology to enhance the entire patient
  experience. As the nations only marketing agency
  with a fully HIPAA compliant call center, our
  highly trained customer support staff have the
  resources to take your customer service to the
  next level.
• For a more in-depth view of how our innovative
  systems can meet your patients communication
  needs, click here.

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tHANK YOU!

• An award-winning digital marketing agency serving
  companies who make the world a healthier place. -
  Response Mine Health