Servicenow Online Training

1
(No Transcript)
2
Servicenow Overview

• ServiceNow provides cloud computing, including
  platform-as-a-service (PaaS) enterprise service,
  human resources, finance, marketing, and field
  operations.
• ServiceNow is trending in IT Service Management
  (ITSM), and IT Business Management (ITBM)
  applications and offering forms-based workflow
  application development. ServiceNow is
  a productivity tool for every business
  usereither the CIO, desk staff, IT operations
  and other business leads.
• It has emerged as a leading on-demand,
  cloud-based IT service management solution.
• ServiceNow automates enterprise IT operations,
  creating a single system of record for all IT
  processes within an organization. This system
  brings together IT strategy, design, transition
  and operation on a powerfully simple cloud
  platform.

3
Objectives

• Understand ServiceNow modules and applications
• Understand ITIL Process
• Create roles and groups
• Create custom tables, custom application and
  fields and menus
• Understand reporting
• Work with System upgrades
• Configuration Asset Management
• Overview of ServiceNow portal

4
Course Content

• 1.Introduction to Service-now
• 2. ITIL Process
• 3. Basic Administration
• 4. Advanced Administration
• 5. Service Catalogue
• 6. Integrations
• 7. Reporting
• 8. System Upgrades
• 9. Configuration Asset Management
• 10. Overview of Service Portal

5
CONTACT US

•   / USA - 1-845-915-8712
•  
• / IND - 91-9642373173
•   info_at_svtrainings.com

6
Thank you