The ServiceNow Course | ServiceNow Training in India

1
Top ServiceNow Features Every Admin

• Enhancing IT Service Management Automation

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2
Introduction to ServiceNow

• What is ServiceNow?
• A cloud-based platform for IT Service Management
  (ITSM)
• Automates workflows across IT, HR, security, and
  more
• Why is it important for admins?
• Centralized control over enterprise processes

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3
Feature 1 - Incident Problem Management

• Incident Management Quickly resolve IT issues
• Problem Management Identify root causes and
  prevent future issues
• Benefits Faster resolution times, improved IT
  efficiency

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4
Feature 2 - Change Release Management

• Change Management Tracks and approves changes
  before implementation
• Release Management Streamlines software and
  application updates
• Benefits Reduces downtime, ensures smooth
  deployments

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5
Feature 3 - Service Catalog Self-Service Portal

• Service Catalog Users can request IT services
  easily
• Self-Service Portal Empowers employees to
  resolve common issues
• Benefits Reduces workload on IT teams, improves
  user experience

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6
Feature 4 - Workflow Automation

• Drag-and-drop workflow designer
• Automates tasks across departments
• Benefits Increases efficiency, minimizes manual
  work

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7
Feature 5 - Integration AI Capabilities

• Integrates with third-party apps (Azure, AWS,
  Jira, etc.)
• AI-powered Virtual Agent Predictive
  Intelligence
• Benefits Smarter automation and improved
  decision-making

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8
Reporting Performance Analytics

• Customizable dashboards reports
• Real-time monitoring of IT operations
• Benefits Data-driven insights for better
  decision-making

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9
Conclusion Next Steps

• Summary of key features
• How admins can leverage ServiceNow for IT success
• Call to Action Training resources,
  certifications, or next steps

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10

• For More Information About
• ServiceNow
• Address- Flat no 205, 2nd Floor,
• Nilagiri Block, Aditya Enclave, Ameerpet,
  Hyderabad-16
• Ph. No 91-998997107
• Visit www.visualpath.in
• E-Mail online_at_visualpath.in

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11
Thank You
Visit www.visualpath.in
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