Best ServiceNow Course in Hyderabad | ServiceNow Online Training

1
Service Now Architecture Its Components

• A Comprehensive Overview

2
Introduction to ServiceNow

• Content
• What is ServiceNow?
• Overview of ServiceNow as a cloud-based platform.
• Mention its primary use IT Service Management
  (ITSM), IT Operations Management (ITOM), and
  other enterprise workflows.
• Highlight its importance for digital
  transformation.

3
High-Level Architecture

• Content
• ServiceNow is a multi-instance, cloud platform.
• Core architecture includes
• Application layer.
• Database layer.
• Integration capabilities.
• Graphic A high-level architecture diagram
  showing the layers.

4
Key Component 1 Application Layer

• Content
• Provides the user interface for accessing modules
  like ITSM, HR Service Delivery, etc.
• Built on a single platform to ensure consistency.
• Supports configurable workflows and automation.
• Integration with mobile and web interfaces.

5
Key Component 2 Database Layer

• Content
• Backbone for storing data (powered by a
  relational database).
• Features
• Extensible tables for data models.
• CMDB (Configuration Management Database) for
  asset and service mapping.
• Role-based access control (RBAC).
• Emphasis on security and data isolation.

6
Key Component 3 Integration Layer

• Content
• Facilitates communication with external systems
  using APIs.
• Components
• REST/SOAP APIs.
• Integration Hub for automation.
• Spokes for prebuilt integrations with popular
  platforms like Azure, AWS, etc.

7
Additional Features

• Content
• AI and Machine Learning Virtual agents,
  predictive analytics.
• Event Management Real-time monitoring and
  alerts.
• Security Data encryption, multi-factor
  authentication.
• Multi-instance Architecture Isolated instances
  for better performance and security.

8
Benefits of ServiceNow Architecture

• Content
• Scalability for enterprise needs.
• Unified platform for seamless workflows.
• Customizable to fit organizational processes.
• High availability and reliability.

9
Conclusion

• Content
• Recap of the architecture and its core
  components.
• Emphasize how ServiceNow optimizes workflows and
  enhances efficiency.
• Closing statement ServiceNows architecture is
  designed to streamline enterprise operations and
  drive innovation in digital workflows.

10
Visual Tips

• Use diagrams and infographics to represent the
  architecture and workflows.
• Include icons for each layer/component for better
  understanding.
• Keep text minimal and focus on visuals and bullet
  points.

11
CONTACT

• ServiceNow
• Address- Flat no 205, 2nd Floor,
• Nilgiri Block, Aditya Enclave,
• Ameerpet, Hyderabad-1 
• Ph. No 91-9989971070 
• Visit www.visualpath.in 
• E-Mail online_at_visualpath.in

12
THANK YOU
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