6 Habits Of A Successful Hospitality Business

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6 Habits Of A Successful Hospitality Business
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• Hospitality is a very broad term and covers many
  types of businesses, but they all have one thing
  in common, they cater to people wants and needs.
  The degree of success you have will largely
  depend on how well you fill the desires of your
  customers.
• The following six habits of a successful
  hospitality business can apply to almost any type
  of business

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• 1. Hospitality is about people and communication,
  its a team effort where a successful
  establishment works together as a team that is
  open and approachable at all levels so the guests
  feel more comfortable and the whole atmosphere is
  more convivial. The more enjoyable and the
  greater the value someone gets in a place the
  more likely they are to return and tell others.

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• 2. Being an ever changing area, it is important
  for those in the hospitality industry to have a
  habit of keeping up with the latest and popular
  trends and changes in the market to increase the
  level of enjoyment they provide to their
  customers. Everything from colour of the menu to
  the hospitality aprons worn can affect the tone
  of an establishment.

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• 3. Getting to know your customers, their likes
  and dislikes, noting the anniversaries of your
  regular customers and send a friendly email or
  post on Facebook gives a personal touch. A few
  words that show that you have taken the time to
  acknowledge them is a great way to embed yourself
  in the local community where most of your
  customers come from.

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• 4. Recognise the role technology plays in your
  business and keep up with it. Social media is a
  powerful tool and becoming more important with
  local SEO as the vast majority of the customer
  base is constantly connected. This gives you the
  knowledge about whats happening around you
  allowing the chance to interact and have your
  business as a recognised part of the community.

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• 5. Pay attention to details having a clean well
  appointed and modern premises while making sure
  every guest the best possible experience it the
  key to success. Diplomacy and quick at problem
  solving ensuring your customers are happy is by
  far the best advertising possible. Having an
  empathetic attitude and showing a genuine effort
  to fix things is half the battle in solving most
  hospitality problems along with the ability to
  stay calm in the face of emergencies and respond
  quickly. Even if it means donning a hospitality
  apron and getting stuck in.

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• 6. Always making the best from your education and
  by having the right training qualifications and
  skills to do the job. Knowing that you can always
  improve and so keep learning and attending
  conferences, so you are always ahead of new
  developments in the industry while you keep an
  open mind.
• Help and acknowledge your fellow workers,
  employees and even the competition as the
  successes of your business also depends on the
  success of everyone involved in it and the
  community you serve.

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• Success in hospitality depends on a habit of
  ensuring that every individual involved from the
  owner, the front staff, back staff, all the
  suppliers, the head chef to the janitor are all
  working together with open communication to
  ensure all customers get the best value and
  enjoyment possible.

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Thank you
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