Dale Carnegie Training

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Dale Carnegie Training The Global Leader in
Business Training

• People
• Performance
• Profits

Presented by Ralph Nichols-Team Canada
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To meet the Challenge in the Workplace Today
Requires...

• Forward Thinking
• Relationship Oriented
• Service Focused
• Technology Literate
• Facilitative
• Value Added
• Team Driven
• Leaders at every level

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Breakthrough to Success!

• People unlock the potential
• Performance outpace the competition
• Profits strengthen the
  bottom line

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Dale Carnegie Training

• Built on 85 years of success
• Innovative firing line skills taught in a highly
  interactive coaching setting
• Spaced - Learning approach enabling systematic
  habit patterning
• Building profits by building better relationships
  internally and externally
• Universal principles tailorable to any
  company in any industry

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The Revolutionary Dale
Carnegie Approach

• uses team dynamics and intra-group activities to
  help people master the capabilities demanded in
  todays tough business environment
• delivering enhanced performance levels in
  persuasive communication, creative problem
  solving, consensus building and focused,
  confident and enthusiastic leadership skill.

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Customer Satisfaction Index

• Dale Carnegie Product Tailoring is ISO 9001
  certified.
• More than 300,000 audits and still 96
  satisfaction!
• More than 30 points higher than the competition.

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• Attitude Change - phase one builds on the resolve
  to learn and spurs individuals to envision who
  they can become
• Knowledge - phase two provides information,
  tools, methods and strategies
• Practice - phase three puts new knowledge into
  practice in real-world situations
• Skill Development - phase four hones skills to
  deliver breakthrough performance

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How do we tailor to your specific needs?

• The Tailored Solution Process

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To Help XYZ Ltd. Go From...
Company Vision
Operational Misalignment people and teams going
in their own direction...
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To This...
Company Vision
Strategic Alignment! people and teams going in
the same profitable direction...
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To Help Clients answer issues such as...

• Getting full involvement of team
• Develop people and organization in tandem
• Creating a shared sense of vision
• Achieving alignment in order to get the best
  out of people
• Deal with corporate terrorists / bottlenecks

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Four Phases of the XYZ
Ltd. Tailored Solution Process
Reinforcement and Measurement
Research, Design and Development
Phase IV
Phase I
Taking Change Integration Skill Development to
a higher level at XYZ Limited
Phase II
Phase III
Project Focus and Commitment
Implementation
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XYZ Ltd. Tailored Solution ProcessWorking to
earn sustaining resource status...

• First Phase Research, Design Development
  
• We listen to you and your team to audit, assess
  and statistically analyze team needs. Then,
  together, we custom design and structure the
  change process, choosing from more than 100
  Certified Dale Carnegie Modules and different
  delivery methods.

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First Phase
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Project Team Road Map Session
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Business Improvement Discussions
Research, Design and Development
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Taking Change Integration Skill Development to
a higher level at XYZ Limited
Report Preparation and Behavior Series Designed
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Project Partnering Action Steps
FOR INSTANCE, the first few action steps in the
Partnering Process look like this

• Business Improvement Discussions(BID) -
  groups of 20-25 at a time for the entire team
  involved in the project - group consultative
  process 90 min each - focused listening and
  auditing sessions producing the 7 Health
  Business Indicators as well as Personal /
  Professional Skill Set assessment

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Project Partnering Action Steps

• 7 Business Health Indicators Report - graph
  charted report of BIDs results - Personal
  Skill Set Assessment of each participant
  presented for prgm design purposes
• Change Integration and Skill Development Behavior
  Development Series Design - interactive process
  with Client Leadership Team and the Carnegie
  Consultant Team, using Business
  Improvement Discussions and the Skill Set
  Assessments as guidelines.

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XYZ Ltd. Tailored Solution Process Working to
earn sustaining resource status...

• Second Phase Project Focus Commitment
• Presenting the overall Behavior Development
  Series design with a clear focus on the measured
  and guaranteed Partnering Project Objectives.

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Taking Change Integration Skill Development to
a higher level at XYZ Limited
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Report Presentation, Behavior Series Confirmation
Project Focus and Commitment
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Logistical Planning, Management Team Preparation
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Kickoff Meeting (All Participants)
Second Phase
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XYZ Ltd. Tailored Solution Process Working to
earn sustaining resource status...

• Third Phase Project Implementation
  With the Behavior Development Series
  Project underway, we audit and refine to respond
  real-time to changing conditions on the job with
  Project Team members.

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Taking Change Integration Skill Development to
a higher level at XYZ Limited
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Full Behavior Development Series Implementation
Implementation
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Measurement Evaluate Refinement
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Pilot Behavior Development Series
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Third Phase
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5
3
4
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XYZ Ltd. Tailored Solution Process Working to
earn sustaining resource status...

• Fourth Phase Reinforcement Measurement
• What gets measured gets done, what does not get
  measured does not get done. Designing direct
  self authored links between performance and
  recognition, as well as strong Coaching Skill
  Training, ensures clear and positive ROI.

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Fourth Phase
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On-going Strategic Partnership development
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Recognition, Measurement Evaluation
Reinforcement and Measurement
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Follow-Up for the Behavior Development Series
Taking Change Integration Skill Development to
a higher level at XYZ Limited
1
3
2
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A sample selection of Behavior Development
Modules available from some of our foundation
programs
All modules are ACCET certified and CEU
accredited.
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Take me to your leader...

• According to Peter Senge, Producing leaders is
  about 80 leadership - establishing direction,
  aligning, motivating and inspiring people - and
  about 20 management and in most cases, change
  efforts have the percentages reversed!
• Where do yo spend your time? The Dale Carnegie
  Course can support you in getting results in your
  organizwtion through increasing your leadership
  effectiveness

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The World Famous Dale
Carnegie Course Drivers for Success...

• Building Greater Self Confidence
• Sharpening Communication Skills
• Enhancing Human Relation Skills
• Improving Leadership Skills
• Managing Excess Stress and Tension

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The World Famous Dale
Carnegie Course Session by Session Focus

• Foundation for Success
• Team Orientation
• Building Self Confidence
• Setting Breakthrough Goals
• Using the Power of Enthusiasm
• Crashing Through Barriers

• Strengthening Relationships
• Using the Power of Recognition
• Becoming Flexible
• Stating Opinions
• Inspiring Others
• Identifying Breakthrough Results

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The World Famous Dale
Carnegie Course What Grads say

• This course has been worth more to me than my
  engineering degree and MBA combined!
• Ive found this training to be timeless in its
  applied messages of how-to develop and
  maintain higher levels of motivation and
  professionalism.

• Ive found no other course as focused on
  firing-line skill development . Its electric
  and fast paced.
• All 10 employees loved it. It changed their
  attitudes with each other. Productivity has
  increased and people get along.

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What, are you kidding?...

• 40 of newly appointed managers fail within 18
  months - that includes performing significantly
  below expectations or being terminated.
• Is your organization rpviding all the tools your
  managers need to succeed and breathrough?...

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Leadership Training For Managers

• Based on a new paradigm of leadership that
  focuses on trust, teamwork, empowerment and
  accountability, the LTM develops the essential
  skills of creativity, delegation, communication,
  problem analysis, time management and motivation.
  Projects relate specifically to the workplace,
  where skills can be applied immediately.

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Leadership Training For
Managers The
Working Persons MBA
Build a Better Management Team Save Money

• Enhancing Leadership Qualities
• Encouraging Innovation
• Communicating Powerfully
• Recruiting and Retaining Talented Employees

• Improving Decision Making
• Building Cooperation
• Planning
• Delegation for Results
• Managing Conflict and Change
• Setting Performance Goals

Coaching and Evaluating Others
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Hellow, anyone out there?...

• 87 of customer inquiries are never followed up
• 23 or requests for literature never receive a
  response
• 81 of all sales are closed after the 5th call
• 40 of all sales verterans experience bouts of
  call reluctance
• Sales success lies in consistent and productive
  sales activity

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The Sales Advantage

• An exciting cutting-edge program attuned to
  the demanding role of consultative based client
  relationship development. Salespeople at every
  level are trained in how to profile and develop
  customer relationships that create repeat
  business. It empowers you to use the best
  technology available to manage and track the
  entire sales process. Web based support and
  coaching is also part of the process.

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The Sales Advantage Sales Funnel
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The Sales Advantage Session Headings

• Planning the Pre-Approach
• Mastering Telephone and Interview Techniques
• Obtaining Critical Information
• Developing Sales Solutions
• Interpreting Customer Signals and Negotiating
  Effectively
• Gaining Commitment Excelling at Follow-Up
• Resolving Objections
• Applying the Sales Process

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High Performance Teams

• Good teamwork is an unbeatable advantage. In a
  hospital emergency room on the deck of a sail
  boat or in the trenches of business. But how do
  you turn talented individual players into a high
  performance team? This training concentrates on
  how teams can maximize their effectiveness by
  establishing ground rules, leverage shared values
  and the strengths of each player to attain team
  goals.

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High Performance TeamsSession Titles

• Commitment
• Communication Between Team Members
• Communicating as a Team

• Collaboration Within and Between Teams
• Collaboration In Making Decisions and Resolving
  Conflict
• Coordination

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World Class Customer Service

• This focused program gives employees the
  practical skills to develop and sustain long-term
  customer relationships. The training features the
  best practices on how to discover customer
  priorities, understand customer needs, resolve
  customer conflict and anticipate new customer
  demands. In addition participants learn ways to
  create add-on and cross-selling opportunities.

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World Class Customer Service Session Titles

• Understanding World Class Customer Service
• Providing Sales-Related Service
• Resolving Customer Conflicts

• Negotiating with Customers
• Servicing Internal Customers
• Achieving World Class Customer Service

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Wake me up when its over!...

• According to the Wall Street Journal, 200 CEOs
  and VPs rated presentations they heard
  accordingly
• 40 put them to sleep
• 44 were boring
• 13 were neutral
• 3 were stimulating
• Are you in the top 3?

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High Impact Presentations

• A dramatic video-intensive program that helps
  eliminate bad habits that confuse presentations.
  It coaches participants to peak performance
  levels and is loaded with fresh ideas, practical
  tools and the latest methods. Participants will
  develop their communication and persuasion
  abilities as the instructors review videotapes of
  their classroom performances.

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High Impact Presentations Session Titles

• Creating a Positive First Impression
• Representing Your Organization
• Presenting Complex Information
• Communicating With Greater Impact

• Motivating Others to Action
• Responding to Pressure Situations
• Inspiring People to Embrace Change

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The Global Leader in Business Training Dale
Carnegie

• Tailored to, and focused on, your People, your
  Performance, your Profits.
• Highly interactive and firing line oriented to
  your day-by-day challenges.
• Integrates pre and post 360 Job Behavior
  Feedback Assessment to maintain results focus.
• Guaranteed self financing.

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A few of our Clients Working to earn sustaining
resource status...
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Dale Carnegie Training The Global Leader in
Business Training
Presented by Ralph Nichols-Team Canada

• People
• Performance
• Profits

This presentation produced by Charles
Regan 800.463.6732 519.979.4141 charlie_at_GoDC.com