How to Break Bad News

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How to Break Bad News
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Work Through Your Own Reaction
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Decide on the Narrative
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Practice What You're Going To Say
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Determine If You're the Right Person to Break the
News
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Ensure that the Physical Setting is Comfortable
and Private
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Choose the Right Time if Possible
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Assess How the Recipient of the News is Feeling
Beforehand
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Signal the Bad News Before you Dive in
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Offer Comfort to the Person, if Appropriate
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Accept Silence as a Possible Response
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Decide What to do Next
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