BREAKING BAD NEWS

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BREAKING BAD NEWS

• DEALING WITH LOSS

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BREAKING BAD NEWS

• WHY IS IT SO DIFFICULT TO DO?
• WHAT IS THE SOLUTION?

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THE DIFFICULTY

• THE SAVIOUR COMPLEX
• PERSPECTIVE OF DEATH AND DISABILITY
• DISCOMFORT WITH NEGATIVE EMOTIONS

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(No Transcript)
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EMPATHY THE FOUNDATION

• BEING FOCUSSED
• UNDERSTANDING FROM THE INSIDE
• RESPONDING WITH CARING

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BREAKING BAD NEWSMOST OF US DO IT RIGHT MOST OF
THE TIME

• THINGS GO WRONG WHEN
• WE TRY TO ESCAPE
• WE REACT IN ANGER
• WE DILUTE THE AGENDA

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THINGS GO WRONG WHEN

• WE TRY TO ESCAPE
• INAPPROPRIATE DELEGATION
• DISTRACTION
• FRONTAL ATTACK
• INTELLECTUALIZATION
• MINIMIZATION
• EMPTY REASSURANCE

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THINGS GO WRONG WHEN

• WE REACT IN ANGER
• TO DENIAL
• TO IDEALIZATION
• TO REHEARSAL OF THE STORY
• TO UNREASONABLE DEMANDS
• TO ANGER AND BLAME

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THINGS GO WRONG

• WHEN WE DILUTE THE AGENDA
• BILLING
• PRACTICAL ARRANGEMENTS
• REQUEST FOR POST MORTEM

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WHAT IS THE SOLUTION?

• KNOWLEDGE
• HOW TO TELL?
• HOW MUCH TO TELL?
• WHO TO TELL?
• WHEN TO TELL?
• SKILL
• LI ST EN
• ATTITUDE
• IMPORTANCE OF SELF AWARENESS

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BREAKING BAD NEWS CONCLUSIONS

1. BAD NEWS CANNOT BE CONVERTED TO GOOD NEWS
2. KNOWLEDGE OF NORMAL PSYCHOLOGY WILL HELP INFORM
   THE PROCESS
3. SPECIFIC SKILLS (LISTEN) CAN BE LEARNED AND
   APPLIED
4. SELF AWARENESS AND THE ABILITY TO DEAL WITH
   PERSONAL STRESS IS ESSENTIAL TO GOOD COMMUNICATION